Amazon
reviews and complaints

Payed for next day shipping $149. Item keeps going back and forth in shipping to seller I ask 3 times to just refund my money Amazon refuses too refund my money. It is now 10 days later and still in shipping back and forth...from:Lynnfield, MA US to: East strourdsburg Pa, 2 times

Shipped with UPS

Tracking ID: 1Z3F87X41303193754

Edward Fish

Ordered on August 19, 2023 Order# [protected]

I placed an order (order number: #[protected]) with Amazon on 10/07/23 but never received the item, I got on to Amazon about this, and they promised a full refund and I received a follow-up email to say they refunded me with a gift card but the gift card or the money is nowhere to be found I did asked Amazon for assistance with this problem but got nowhere

I had a account with them for years and paid the prime yearly fee. I also brought a Firestick used thru the company which is now useless. I also have a kindle that is used for my kindle account thru amazon that they have removed access to that I pay a monthly fee for. They canceled my account with no reason. They have gift registries that friends and family can donate to and they are keeping those donations and not returning to the receiver or the donor. If you use the donated funds to try buy something they cancel the account and keep the money. They will not give a reason or which rules that you have broke. There are thousands of us that are just waiting to find a attorney to do a class action lawsuit against them. They are deceiving consumers about the services that you can get and when buying items that require a account with them then they cancel your account.

I was speaking to an agent named Rabuzo who was assisting me with why Amazon.com couldn't ship a Kindle to South Africa. He then got another consultant in called Yas (?) who I found incredibly rude and unhelpful. I've been buying for the past 20 years from Amazon.com and shipping to South Africa but he basically told me I'm lying, that Amazon.com will never ship to South Africa and that I need to purchase from Amazon Saudi Arabia. He then summarily closed and cleared the chat and blocked the ability to provide feedback. All I want is a simple answer as to why I can't purchase an Amazon Kindle from Amazon? But now this experience has left me incredibly frustrated and with a sour taste in my mouth.

I purchased and received and electric bike in february 2023, the hydraulic brake broke a few months later. I contacted the seller in about june and started the return process request. They sent me a disc brake to relace the hydraulic one. I don't know how or want to do that. I want to return the bike for credit. I contacted amazon during this time and for several months have been getting the run around from the seller and amazon. Amazon filed an a to z claim then denied it because they sided with the seller. I feel like i am being frauded i ordered a bile with a hydraulic brake system and now am being told to put a disc brake on instead. Seems lilke a defective product.

Placed an order with exchange of old phone on 8th of August. Delivery timeline was between 10-14 August. Until 14 August the product was not delivered, hence started connecting customer care service.

1) August 14, 2023 - Connected to customer care. Representative assures that the product will be delivered by EOD. Tried reaching to delivery agent, phone was disconnected. Status updated to delivery attempted (didn't even reach the home to deliver as I was available to receive the product).

2) August 15, 2023 - Connected to customer care. Representative assures that the product will be delivered by 16th August.

3) August 16, 2023 - Connected to customer care. Representative assures that the product will be delivered by 17th August.

4) August 17, 2023 - Connected to customer care. Representative assures that the product will be delivered by next day as the agent was again unable to deliver. Again marked status as Delivery attempted (Same as before).

5) August 18, 2023 - Connected to customer care. Representative reschedule the delivery for 19th August without consent. Again assures to wait and the delivery wil be executed.

6) August 19, 2023 - Scene 1 - Connected to customer care. Representative assures that action will be taken and will try to deliver at earliest. However post this call fusther explained in scene 2.

Scene 2 - Delivery Agent reaches the door at 10:00 PM, he says that the exchange cannot be processed today as the window is not popping up to enter verification ID. I connected again with customer care, they weren't able to provide resolution and arrogantly says, instead pay the difference amount and accept the product without exchange. Post this call when I requested to escalate the issue to senior authorities, they disconnected the call after putting the call on hold for more than an hour.

Disappointed and frustrated as I have spend almost more than 10+ hrs following up cumulatively. This is a prepaid order.

Need assistance.

Amazon has got the worst customer service. I called in because I was directed by the website because All of a sudden I can't log in to my account. Waited for a long time. When someone finally picked up the phone and put me on hold while figuring out what was going on and left me hanging. Called back nothing better. He pretty much just tells me he can't help. Not enough information in his system. I asked to be transferred to someone who can. He told me he can't transfer me and to call again. And insisted I call Verizon because the OTP on my account is not working. And it's Verizon's problem and I added Apple too because they are my email provider. These people have 0 customer service. These people need to be fired or you need to train them. Because it is not fair. We are giving you a lot of money for your products and services. You ought to employ people that knows the important of good customer service. Meanwhile, I don't have a solution(s) to my account login problem.

[protected]@sky.com

To:

[protected]@amazon.co.uk

Fri, 18 Aug at 12:27

Hello Amazon.

Please see the email I had previously sent to Amazon regarding an item of poor quality I had purchased from them. Clearly, I seem to be getting no where with this with the people at Amazon. What I would like from you now is details of the payment that was made for the purchase of the item listed below. It could have been paid for from credits I had in my account, from Christmas gifts I had been given in the form of credit gift cards, of charged directly from my credit card provider. I have checked my credit card statements, but the are a number of costs that were lumped together. Please identify the daye on which that purchase was made. Then I can ask my credit card provider for a 'back charge' because I don't get ant responce from people at Amazon.

Kind regards

John Murphy

Hide original message

----- Forwarded message -----

From: [protected]@sky.com

To: Amazon UK

Sent: Monday, 7 August 2023, 12:53:49 BST

Subject: Refund on Returned Item

Item Prologic Avenger Chair.

Order No. [protected]

Order Date 10 Feb' 2023

Hello Amazon.co.uk

Reference the above mentioned order. I have already asked for a refund and returned the item through your "YODEL' postage system on the 4th July 2023. ( copy Yodel receipt of postage attached below) Yet I have had no information regarding the payment of my refund on that inferior item I bought from you.

I had contacted you through your website, but the problem with that is that I have no record of that correspondence, so this time I am contacting you through an email from my personal email account.

I know you are going to say that it was 'GO_OUTDOORS' that should be refunding me my money. The problem I have with that is that I bought the item from Amazon.co.uk.

I have checked all my credit card transactions, and at no time did I make any payment to Go_Outdoors. The only payment I have made for the purchase of this item was to Amazon. That makes Amazon the retailer.

If Amazon allow other people to sell items on their wed site, they have a moral responsibility to ensure that the people they allow are honest, responsible traders. In this issue, even if I agreed that Go_Outdoors, are the retailer, Amazon have not provided me with any information regarding how I would get my refund. How would Go_Outdoors refund my credit card when I haven't bought anything from them, using my credit card?

I look forward to getting my refund from Amazon in the very near future, as you are the retailed that took my money for the item.

I have a copy of the Yodel receipt for the returning of the item should you need to see it, but the was an issue in loading it onto this document

Kind regrads

John Murphy

I bought $800 worth of Amazon gift cards.

Three said already claimed. Amazon said had to take back to store. Store said they only activate.

The manager called Amazon, was told they were claimed already but NOT by my email... someone else?

While at store bought $300 more. The manager activated and peeled off strip and one of those already claimed. I've lost $300 in Amazon gift card and they won't credit it back to my account, they won't take ownership for their cards and I'm out $300. 😭😭😭😭

I received a Smell Training Kit on 8-16-23 that I did not order. Earlier this year I did purchase a Smell Kit, and am still using it and will not purchse a new one. On 8-17 I received a email from Amazon stating " We're sorry The Smell Kit is no longer available and your subscription has been cancelled. On 8-15-23 a charged to my credit for $37.05. Please credit my for the $37.05 and tell me how to return the unwanted kit.

Please mark my account to never send me a product that I did not order.

This is urgent.

Consumers are being grossly misled by false claims in product description. I have been mislead by those false claims. The outcome has been emotional stress, damaged my professional reputation, and will cost me financial suffering to remedy.

The following statements led me to purchase this product:

“Table comes 95% preassembled with only one simple step to complete so you can begin playing in less than 10 minutes.”

“EASY STORAGE-performing table tennis table in approximately 10 minutes out of the box.”

See the attached pictures —NOTHING IS PREASSEMBLED.

These statements are repeated at least four times.

I’m considering taking this to the state and filing a complaint for fraud. I need a speedy remedy.

I have been a very long time member of Amazon using Points and using my HSBC Premier the only credit card I ever have used when buying from Amazon US/UK/JPN. My previous HSBC card was hacked so I immediately closed it and applied for a new one. I tried to link it to Amazon Points 15 times and get the same pop up message everytime with no explnation as why a red flag.I live in Taiwan and we do not have 5 digits zip codes only 3 as my image indicates. I have spent over 1 week with customer service chat trying to get a straight answer and none of the customer service reps have a clue. Some keep me waiting so long that the chat either shuts down or another customer service rep gets on and I need to repeat the entire story over again. I now just copy and paste the chat if they ask me how they can help to save time. Some blame HSBC when they have no other answer so the why have HSBC as one of the banks that connect with points? Others tell me to call Amazon which is no problem but when you go to the call the drop down menu does not list Taiwan country code which is +886 so how can a person call? Then others advise to stay on the chat and I will receive a call within 2-3 minutes which is more like 2-3 hours if I were stupid enough to wait while others send me an e-mail that someone will call me back in 6 hours which never happens. So at this point I give up with customer service and take it to a much higher level once I find out their name and contact. I have copied every useless chat and useless email including this one as I know it will most likely will never be posted. Pity as at one time in the Jeff Bezos days customers matter those days are over and Amazon is no longer customer-centric as they say they are.

I bought a motherboard because of the fact that a power supply I bought had killed my old one. So I figured I would buy a replacement and Amazon had guaranteed 2 day delivery. When I bought it, they said it was in stock. Now that I want my money back they are refusing to give me a refund. I was outright refused a refund, despite the fact that I spent a lot of money on my Prime membership plus this part. I did some research and they hadn’t shipped it at all. They stole my money, and are refusing to refund me after they lied the whole way through.

I ordered a pest control product that you sell, this is not only Hazardous materials in it. This product, on the label it said must be applied by a licensed exterminator. I also have pets and a well. I am not licensed exterminator. How can you ship this product to the general public. I will not ship this back because it is against the law to ship, you need to find a way to pick it up. I am sending a copy of this email to the FDA, Florida state attorney, The U.S attorney general. I will be waiting for your responce, so it can be added to this email. I will not be ignored and will send this email, if I feel you are not. I will also going to keep researching any agency that needs to information. I will also considering releasing this on the internet. The last thing I want is you to refund the money I paid for this product none of this is only fair.

[protected]@msn.com

They ask us to put delivery instructions but the driver cannot see them. I know because the driver showed me his phone and his instructions did not match what is on my amazon account. Because of this drivers are using wrong code to enter building and just give up and leave without delivering item. Happened twice in one week and customer service apologizes but doesn’t fix anything and you cannot talk to rep in America anymore. They gave me a measly $10 credit even though twice in one week they messed up delivery. If I have to spend an hour on the phone for each delivery it would be easier to just go to the store to buy something.

Defective they only gave me 80% return which makes no sense, had to spend 600 USD to have a professional locksmith open the safe as my passport and other valuables could not be retrieved and now they further inconvenience me with taking a day off from work to wait for PILOT freight to pick it up even though its totally destroyed. I have spent hours on the phone with foreigners that barely understand me.

On 05/18/2023, I ordered a HP laptop from Amazon, the transaction was declined because of fraud. My bank said to reorder it, I did. Amazon resubmitted the original order. So, a second laptop was sent out that I didn't know about. I contacted my bank thinking I had a duplicate charge. They reversed the second charge, about a month later my bank put back the second charge. That is when I found out a second computer was sent on 05/24/2023, which I wasn't home, I was in San Francisco watching my daughter graduate. I guess someone had took it from my property. I contacted Amazon, telling them I never received it. The bank, Amazon and the seller, does not want to refund the second computer. So, I am stuck paying $947.00 for something I don't have.

Amazon gave me a refund for an item I'd sent back. A week or two later, I received an email that what I returned was wrong; that I needed to return the right item or I would be recharged. It was a firestick still in the box.

I called them immediately after receiving the email to discuss with customer service and was told I didn't need to worry, I wouldnt be recharged.

I received a 2nd email as a reminder to return the item. I called again and explained again that I did return the right item and if they think it's wrong, send me back the wrong item. Again I was advised I wouldn't be recharged.

Not so, they recharged me for the firestick and did not return what I sent them.

I found out that they disposed of the item...what ?

Why would they do this if there is a problem. They got rid of the evidence and have not proven the wrong item was sent.

I went back and forth with different CS individuals telling them they cannot charge me and keep the item, but they did, and now I don't have either.

I contacted the BBB and all they did is establish another communication with the company, which went nowhere. They took my money without approval and didn't return my item.

I've called the credit card company and didn't get anywhere with them.

This is so wrong. The item was $33.91, but that's my money. I am a senior on a limited budget and they took advantage of me, not to mention their reps lied.