Allegiant Air
reviews and complaints

Without lots of details…..their system made a computer error and charged me$75 for my bag when I paid for both ways. Itinerary confirms this. 5 hrs on the phone with customer service. They’d put me on hold to review and would never come back. One rep named Uriel was so rude to me, I have never in my 60+ years was spoken to me so abruptly and rude. He wouldn’t listen to my complaint and told me I was “wasting his time” and did he want my assistance or not? I asked to please speak with a supervisor…he replied, “ I will NOT let you speak to a supervisor! He lied twice to me regarding what my original itinerary regarding my purchases. I will not put myself through this agony again. Goodbye Allegiant. I will gladly pay more and fly with other airlines that I have flown for years and have never had a issue!

I have tried 4 times this morning to get them on the phone to cancell my flight for tomorrow am due to illness... "real illness"

I tried all day to cancel flight using: online services, bot, phone.

I was unable to cancel my flight, and I do not want to be penalized because of this. Apparently they had a software glitch yesterday, so I have written a letter to the CEO and chairman the COO and customer relations detailing all of the above with supporting documentation.

I was denied reimbursement for a hotel after my flight was rescheduled to the next day, even though the information on the Allegiant website stated otherwise. We had three paid tickets for flight #*** from Metropolitan *** International Airport (***) to *** Regional Airport (***) on Thursday, August 13, 2020. The original departure time was 07:29 PM, but the flight was delayed multiple times due to engine problems. Finally, at 1:40 AM, it was announced that the flight was rescheduled to Friday, August 14, 2020 at 12:00 PM. According to Allegiant Air's website, they would arrange accommodations for rescheduled flights caused by their own issues, but passengers were responsible for their own arrangements for uncontrollable events. I called Allegiant Air customer service and was told to purchase a hotel room and keep the receipt for reimbursement. I found a hotel two miles away and took a city bus with my family and luggage to get there. We chose the cheapest room available. The receipt for the hotel is attached. The next day, we experienced more delays before finally boarding a flight with an added stop. I reached out to Allegiant Air via chat and email to ask about reimbursement submission, but received no response. I sent in the receipts for the hotel and two meals, but Allegiant Air declined reimbursement, stating that itineraries from my flight were not eligible. They referred to their Contract of Carriage, which exempts them from compensating passengers for mechanical issues. However, this contradicts the information on their website about arranging accommodations for rescheduled flights due to mechanical issues. This discrepancy, along with the customer service instructions, is misleading to customers. If Allegiant Air does not provide reimbursement or assistance with accommodations, they should not misrepresent this on their website. This misrepresentation was costly for my family, and Allegiant Air's response has been misleading.

I was booking a flight and wanted to us my reward points. Wasn't able to do this. This is the second time this has happened. Couldn't use them on a prior flight and used another credit card to buy the flight. No reason. Called customer service on 3 different customer service lines and wasn't able to get through. On hold for over 1 1/2 hrs. Really. is this how you operate. Use your airline for the cheaper costs but will never use your credit card again.

Allegiant has an honors program with perks for military veterans. Anyone who has served honorably in the US Military is a veteran. When we first started flying with Allegiant the veteran's spouse was accorded the same perks when flying with the veteran. Now Allegiant says that the spouses have the same perks but they must have a DD Form 1173 or 1173-1. These are only available to spouses of active duty service members or retired service members, not to veteran's spouses. So while they claim the same perk they don't honor that claim. As a result we are out an additional almost $300 on this trip because of the change we did not know about. This, in my view, is both false advertising and a slap at those of us who served but did not retire. Apparently, in the eyes of Allegiant, we are second class veterans.

On July 2nd, we were scheduled to fly back to Springfield-Branson airport from Destin (#3099). After, a couple of hours of delays we were told that our flight was canceled. We were then told that each member of our party would be receiving $200 in cash for the inconvenience. This would be sent out via a link. I then watched my phone and email for this link to arrive. Each day, several times a day, I have watched since then, and nothing. I have placed several calls to customer care and have been told that I have indeed gotten the run around (this is coming from their own customer care people). It has almost been 2 months since the flight cancellation and nothing. We were out extra money due to this cancellation because we couldn't get another flight to our intended destination, so we had to book a flight to Arkansas and then rent a car and drive another 2 hours to reach the original venue.

Any help with this would be greatly appreciated to being this to a timely conclusion.

Hello my name is Khristina Bryant my family was on flight 485 from Fort Lauderdale to Lexington and their plane almost crashed into another plane and flight attendants were slung and hurt. The pilot came on the intercom and told them they almost hit another plane and the flight attendant then cam on the told them the pilot saved their lives. My family was afraid to get back on the plane after this and I had to rent a car for them to come home the cost of everything was over 800$ I have all the receipts and feel I should get my money back My no. Is [protected] name is khristina

my flight from FLL to INDY was not placed on the plane. Luggage was given to to FedEx with the exception of delivery being the next day. Luggage did not arrrive and was told today that I should expect it in 4-10 business days. I am no longer where the luggage was to be sent to and have returned home.

why should I expect to wait 6-12 business days to receive my luggage?

No offer was made to refund the charge of the checked luggage!

I am being disrespected and do not understand why this is happening.

I tried booking a flight a round trip flight from Allentown, PA to Punta Gorda, FL for departure on April 21, 2023 and a return of April 28, 2023. The online booking process would not let me book the flight even though it showed seats available. I called the number to customer service at [protected]. They were able to book the flight for me, but it cost an additional $280.20. That made the total flight cost of $599.20. The departure flight was not full by any means. My row had two empty seats and the row behind me and in front of me had one empty seat each. That's four out of nine seats that were empty. I want to know why it cost me so much more.

[protected]@msn.com

I flew sept 4 to billing

To return sept 11. I had an emergency and changed my flight at 0810am on sept 8 . Ft number 671. When I went to get the plane I had a pilot I didn’t

Know follow me . When I got the plane I was followed theu the airport to the ladies room . When I came out I had the two pilots standing there , when I walked they followed me out the airport watched me get on the shuttle bus to get my car . I don’t know them but I know I pilot that works there . How is it that he was able

To access my reservation and track my flight to know that I came home on an emergency 3 to 4 days early. What is up with that. Also I am a government worker and I worried about what the pilot that had me followed has on me .

My name is Robin Lurie. My member number is [protected].

I booked two flights and cancelled as follows:

1. My sister Melanie Weschler. Her confirmation number is CGQRBD. I cancelled her flight in March and they only credited me about $200 for the $300 I spent. I was thinking maybe you don't credit seats and carry on luggage? Please advise.

2. Me. Robin Lurie CGQRK4 Me April 27th and returning May 4th. Again, I got about 100 credited for about a 200 cost.

Thanks. We value Allegiant Air. We have two homes, one near Asheville and one in Fort Lauderdale so we use Allegiant many times a year.

Robin Lurie

I am emailing to complain about a flight I took on Jan 9th from Baltimore to SRQ. CCVQQX
It’s about a carryon in question. I had a large pocketbook that I flew fine from SRQ to Baltimore on 1/6 with no questions and no extra charges
When I went to check a suitcase and check a carryon (1/9) that I paid for in advance, he wouldn’t let me take my pocketbook without an extra $50 charge
I paid for two bags, to begin with, and this was a pocketbook. I have attached a picture of the bag that fit perfectly under my seat.
I kindly request a refund for the charge of $50 on this pocketbook
Leah Jones
308 Citrus Avenue
Nokomis, FL 34275
[protected]

I recently flew with Allegiant. I have flown them many times. Each time, the flight attendants have gotten progressively worse. This last flight was made to be a nightmare by an old bittie that needs to be put out to pasture. It was obvious that because she is old, she thinks she gets a [censored] pass. I did not buy the usual drinks because of her. I will not fly allegiant again because of her. Your flight attendants are not detention officers. They take an already stressful situation and compound it while they [censored] at you for absolutely nothing. Talk to me like that again and you're going to get a punch in the face.

Itinerary #CFSYCW

Dear credit policy makers,

Booked above flight yesterday for my daughter and ten month old grandson.

My grandson wakes this morning with fever and other symptoms

The chances of Joseph being travel worthy by tomorrow morning are minimal.

I willingly paid the bloated price that accompanies last minute bookings.

By your rules not only may I not cancel the reservation I made yesterday afternoon (I get it), I have zero relief. Why no credit voucher? This is indeed quite unfair. I believe this is unacceptable. Further, I have no motivation to cancel this itinerary. I protest. Please reconsider this policy.

Sincerely,

Robert A Musick

Allegiant frequent flyer and irritated grandpa

Allegiant Air is possibly the worst airline I have every used. Most of their flights are late. They are difficult to get through to on the phone. They cancelled 4 of my flights in October and November. I had booked them early to get a good price. Their last minute cancellations cost me hundreds of dollars because I had to buy last minute tickets on a different airline. Since they only fly my route twice a week, they couldn’t get me on another flight and paid no compensation for their cancellation.

I saved up enough money to fly to see my son before he goes out of the country. I am 78 and fixed income and also deaf. I have flown with my hearing assist dog on 4 or 5 airlines with no problem. I filled out the dot form and then called to make sure that she was approved and had a ID number. They told me all was good, and she had her ID number. I went to the airport yesterday for my flight. I carry my small dog in a secure sling on my chest. They took my bags and then I showed the lady my form and my ID number for my dog. She put it in and it was rejected. I guess I forgot to put in her description. Which I always do. But, they told me the form was fine and issued a id number for her. I called the dot and they said if you have a id number you should be able to fly. The lady said no I could not take her. I could buy her a place for $50.00. I hated that but said I had no choice because I needed to get to see my son. It is very hard to sometimes work with people when you are deaf but I always try. I paid the fee then the lady said I had to put her in a carrier since she could not fly as a assist dog. Of course I did not have a carrier since I always fly with the sling. So I ask if they had a carrier I could rent, or whatever. They do not. Soooo. I could not fly. My son is leaving on the 15 th of January and my never get to see him. I feel that since they looked over my forms and approved and issued a Id and did not let me know about the one part that they should refund my money or more important give me a voucher to fly before he leaves. I have tried and tried to phone them and put on hold with music for two hours and still did not get through. I can only use a phone with captions or people have to email me or text me. My email is [protected]@spectrum.net. I was so happy with the price and how close it was to my home. But not sure now.

Thank you for listening

k baldwin