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Alamo Service station Customer Care Service

6923 Hohman Avenue
Hammond
Indiana
United States - 46324

Customer Support Phone Numbers

Phone:
219-932-8909 0 0
 

Alamo Service station Complaints & Reviews

Alamo / Stole my money out of my purse

Je
Jen Sullivan on Apr 23, 2015
I rented a car in April 2015 from Alamo in Chattanooga, TN. I returned the car 6 hours later and left my purse in the car. I locked the car and returned the keys. I went back in 20 min and the car was in the wash bay. The Alamo attendants had gone through my purse and took all on my cask...

Alamo / 3 bad experiences in a row !!

Ju
Juribe2 on Mar 10, 2015
MY EXPERIENCIES WITH ALAMO I’ve rented cars with Alamo for a long time. I was very satisfied with the service and rental cost, compared with other agencies, but my last 3 experiences have been terrible: June 2013: family vacations to Davenport, FL. I rented a Dodge Journey at the...

Alamo / Bait and Switch - Staff blatantly lied about the price to upgrade

La
Lachlan_gray on Feb 28, 2015
In short - The Alamo staff member told us we could pay $300 for an upgrade to a bigger car (a car that Alamo themselves said we at 24 were too young to drive) but then decided to run our credit card off for $1, 400 instead. He completely lied to our face and charged us almost 5 times a...

Alamo / Price switch

Mm
MMEW on Feb 15, 2015
In December we rented a vehicle in Kona, Hawaii from Alamo and I wish to share my experience and express my dissatisfaction. To add insult to injury, following our trip, I was contacted by phone for a customer satisfaction survey, and was told that a company representative would contact...

Alamo / Fort Myers Alamo Bait & Switch

Re
Red-z998 on Feb 5, 2015
The attendant at this location executed a "Bait & Switch" when we arrived, aggressively pushing a car class change that cost an additional $299.94 on our bill, which is unreasonable, since our reservation was for $372.00. Normally, class upgrades are given for free. Although we were given...

Alamo / Car damage Scam

Mw
M Wise on Aug 7, 2014
Like previous complaints, I rented a car from Alamo. I was in Nashville at 1 o'clock in the morning and the airport garage was dimly lit. I did the usual walk around inspection and did not note any obvious damage. When I returned the car the next day, the agent looked over the car. I...

Alamo / overcharge

Ro
RogerWeb on Jul 18, 2014
We reside in Perth Western Australia and hired a vehicle online through Europar who turned out to be Alamo car hire.The hire period was from the 17th May 2014/20th June 2014 to be collected in Manchester and returned to the same area.When we collected the vehicle we were told the tank wa...

Alamo / Extra charge from Ec Vehicle Rental

Id
Ida Rishaug on Apr 22, 2014
On the 26 March I picked up a prepaid car from Alamo at Liverpool Lime Street Station at 14:30. The car was paid by credit car on the website rentalcars.com. We delivered the car fully tanked at Manchester Airport as agreed at approx 09:00 the day after. Now I see there's been an...

Alamo / double charge

Cu
cujodog on Jul 2, 2011
I wanted all my vacation paid before we left so the air, hotel disney tickets and rental car were prepaid! I booked the economy car through hotwire for a great deal at $205 for 10 days. When I went to the desk with the hotwire paper work showing paid(can't book with hotwire without...

Alamo / badly maintained vehicles

Ju
Judith Branden on Mar 14, 2011
I reserved a car from Alamo in Puerto Vallarta on their website. When I got there they substituted a much larger vehicle. The vehicle had over 75k clicks on it and was covered in dings, nicks and scratches (over 50) which I noted on the appropriate sign out form. When I got away from the...

Alamo / False Commercial; Dishornest Clerk; Bad Service

Jo
Jorie Song on Mar 12, 2011
False Commrcial: A commercial from Costco magzine regarding Alamo rental car says: "Save up to 25%, plus one free day." However, when the reservation customer representative gave me the estimate, only $25 was taken off from the total amount, no "one free day" was shown neither. The total...

Alamo / Charged too much money

St
Stephen G on Mar 9, 2011
I called international reservations to book a car from london airport.was told to book it then it would be cheaper.i ask if the insurance was incl. i was told yes total price would be 606.00 american money. got to airport add. 260.00 was charged for ins. i was told it was inclued was told...

Alamo / Claim of damage

4a
We rented a car for the day while our ship was in port in Cozumel, Mexico. We rented what they call a chevy open. We declined the 11.95 insurance (coverage from State Farm and Visa). The car had over 69, 000 miles on it with many scratches and dents. When we returned the car they accused...

Alamo / Charging for damage to a car we did ot rent

Ka
We traveled to Tulsa OK the weekend of May 7th - 10th and rented a car from Alamo as we had a coupon for a "good deal". When we arrived at the airport, the attendant attempted to rent us a silver Dodge Avenger with damage to the back bumper and side panels. We insisted the attendant...

Alamo / No response to my Lost Handi-cap Tag left in Rental

Left my Handi-Capped tag in car upon Rental return Nov3, 2009 at the Kahului Airport. Went to their web site and filled out a Lost Item report. Had one and only one response from a Bianca on Nov 5 at 621pm PST. in their Customer "No Care" Care Dept. She stated that the complaint wa...

Alamo / Attention: overcharging SCAM; it has method and it looks like they are trained to do it. Never saw something like this in the US before

Ma
we rented a car through Alamo in Aug 09 and paid for it in advance and declined the insurance already as we booked it. At the airport we arrived tired, 2 kids, long line. The employee asked if we want insurance we DECLINED it then he kept talking with me about upgrading the car as he...

Alamo / FRAUD - HIDEN FEES - SCAM

On August 2009, we book our compact car by the Internet at Sanford int, Airport. When we showed up at the counter, the clerk ask us if we wanted to have a convertible for 3$ more a day. I ask the clerk 3 times if it was realy 3$ a day and he told me yes and It would be only 30$ for 10 day...

Alamo / Hidden Fee

Alamo: Why Charge me a hidden Fee? Between May 10th and may 24th, 2009, I rented a Ford Focus through a travel agency in Costa Rica, from where I come from (turhokeanos.co.cr) with ALL INCLUSIVE in Orlando Florida. Every thing was fine, until they charge an extra $123.53 "Carefree Personal...

Alamo / Rental Car Damage Scam

The following is basically how I complained to the Better Business Bureau: I recently rented from Alamo rental car in MN on March 15th, 2009 and returned it the evening of March 22nd, 2009. I had no problems with the rental car nor was there any damage done to the rental car. I parked it...

Alamo / upselling through fear

My senior parents were taken advantage of. They booked a car online and upon checkin were asked where they would be travelling to, which was Sedona (for the first time). The employee mentioned that the engine of the Compact car they had reserved may not be large enough to handle the air...

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