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AJ Madison, Inc. Customer Care Service

1416 38th St
Brooklyn
New York
United States - 11218

Customer Support Phone Numbers

Phone:
(718) 532-1800 0 0
Mobile:
1 800-570-3355 0 1
 

AJ Madison, Inc. Complaints & Reviews

AJ Madison / Damaged Appliances

Ti
Tired of Retail Bull on Nov 13, 2012
ordered 10, 000 appliance order for new house. Recieved shipment with all boxes in great shape. We took appliances out of the very well wrapped packaging and found the following damages. ICE MAKER: broken hinge/ door fell off as soon as cardboard and styrofoam was removed. MICROWAVE: door...

AJ Madison / Broken applainces/ container not damaged

Ti
Tired of Retail Bull on Nov 13, 2012
ordered 10, 000 appliance order for new house. Recieved shipment with all boxes in great shape. We took appliances out of the very well wrapped packaging and found the following damages. ICE MAKER: broken hinge/ door fell off as soon as cardboard and styrofoam was removed. MICROWAVE: door...

AJ Madison / No technical support

De
Debby Quashen on Sep 19, 2012
I had to buy a gas range from AJ Madison and I would never go there again, it was the worst experience. 1st they give me an estimated delivery time of 3 weeks, why I don't know, it should have been no later then a week since all they had to do was order it then store it in their...

AJ Madison / poor customer service

Sc
Scott Huff on Sep 25, 2011
Ordered an entire kitchen appliance set in April with the intent of having it delivered mid May. Was told everything was in stock of course. Mid May passed without delivery or even a phone call. My installation crew was onsite and had to return again at my expense. After many phone calls I...

AJ Madison / Atay Away and Beware

Sl
slavapo on Jun 30, 2011
placed an order on June 15th. was calling and calling their customer service for a week and was told that the order was shipped, however, they failed to provided me with a tracking number. today, I'm on week 3 now and have been calling AJ Madison every day to get the tracking number -...

AJ Madison / Won't replace broken appliance

Dm
Dmcluskey on Jun 9, 2011
Bought two Amana heat pumps. One arrived with broken fins and bent copper cooling pipes, but because I waited more than two days to report it, AJ Madison refused to replace it, so I've spent $600 on an AC that was shipped broken. So buyer beware -- check your purchases as soon as they...

AJ Madison / Broken Merchandise

Di
displeased at best on May 9, 2011
I don't even know where to begin- they sold us a faulty Whirpool oven and sent a microwave that was SEVERELY damaged. All attempts to reconcile have been met with horrible customer service and they have continuously tried to get us to keep the broken microwave and take a "slight...

AJ Madison / Don't do business with them

Gu
Gunner2011 on Feb 7, 2011
Sold me a $2500 hood range from a virtually unknown company that they told me would work with my range. Did not work as they said it would. My kitchen filled with smoke, etc. I called to tell them it did not work and want to return it. They said no. "Too bad it's your problem now"...

AJ Madison / Buyer Beware

Ordered an LG Washer and Dryer on November 16th because they were not available locally. They didn't arrive until December 8th. The delivery person insisted we sign for them without allowing us to open the cartons to check for damages. Once the cartons were opened, we discovered the...

AJ Madison / Non performance

Ma
Not a good company to do business with. We ordered a Kitchen Aid dishwasher on Jan 13, 2010. Two weeks later I called to check on order, customer service said it was being shipped, will have in a week. A week later, no dishwasher. I called again, was told, it was being pulled from another...

AJ Madison / Delivery or Lack Thereof

Watch out if you buy any appliance from AJ Madison. We ordered a dishwasher 3 weeks ago and have yet to see it. AJ Madison calls on Sat. nights at 7 pm to TELL YOU when they are delivering and if you can't be there YOU ARE OUT OF LUCK. No alternative dates. Just wait another 10 DAYS...

AJ Madison / Bait & switch

Beware of a company that promises to match a price that is actually employing bait and switch tactics. Here is the story. GE Cooktop JGP970BEKBB is the item HomeEverything sells for $992.99 including delivery and taxes( if any) AJ Madison advertises for $1144.00 including delivery and...

AJ Madison / Liebherr Refrigerator

We are customers who received a damaged, defective Liebherr domestic frig CS1600 on February 3, 2009 from AJ Madison, Brooklyn, NY. We do not know if the defects and damages occurred during transit or manufacturing. We have two small children and the unit is unstable on its base, which it...

AJ Madison / Customer service

Ar
Sold me some grill station access doors as "Professional quality". Upon arrival I could see it was very flimsy and cheaply made. At $399.00 I was expecting something more sturdy. After three weeks on not being able to get through to customer support. I emailed but got no answer. Eventually...

AJ Madison / Damaged refrigerator sold

Va
Any suggestions where I go from here... I bought and paid for this refrigerator through my Visa credit card. See below. Re: refrigerator. Delivered on Aug. 27 by Yellow Freight it was on a pallet and wrapped with shrink wrap and it sat in our garage for several days before our installer...

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