Agoda
reviews and complaints

We had booked a room in Fortune Park, Vellore for 3 nights via Agoda for 2 Adults and 1 child.

However Agoda changes the guests number to just 1 person without my consent and me having done bookings numerous times trusted Agoda taking my details as entered by me. I went ahead with the payment and the only blunder I made was that I did nt check the email these frauds sent me with booking done for just 1 person.

On arrival today at the hotel I am shocked on getting t know from reception that the booking is only for 1 person!

I called Agoda customer care for help and they kept me on hold numerous times and even spoke in a unhelpful tone. The call went on for 2 hours with us being forced to feel humiliated. I told them that we are here with a kids for medical reasons and need help as we have travelled for over 28 hours to reach here. No help was received!

I STRONGLY RAISE MY VOICE FOR A REFUND OF THE EXCESS AMOUNT PAID BY ME.

Dear Sirs.

Re: Agoda.com

I have had £435.88p deducted from my bank account today by the use of my Bank Card.

I have authorised no such transaction and this is a fraud!

Please would you arrange for this money to be returned to my Bank Account forthwith?!

I had trouble with your webpage earlier "Technical Problems" being the excuse.

My email address is valid [protected]@btinternet.com the chat page claimed that it was not!

I have let NatWest Bank know of this matter and they are in the process of retrieving my monies so no doubt you will ,be hearing from them!

I do not know how my bank details were found or used but this is a fraud and I am now overdrawn with my bank and no doubt I will have to reclaim the costs of this!

Please pay me back my monies and respond immediately!

This is troubling/worrying me a lot!

Thank you all.

Yours sincerely,

Robert Allen. England.

Hi

ID [protected]

I spoke two days ago with your customer service (Jeralin 3 Sep 1055 my time) about a resevation cancelation AND REFUND for hotel Amira in Bansko 17-18 Sep 23

She said that it is ok and the refund message is sent immediatelly to my credit card account. She said that the message will be there within 24 hours so if I will call the credit card today, they will rush this refund not to be paid on 10 Sep

I checked and your message was not recieved yet

Please check and advice

Thanks

Gidi

On June 22,2023, I saw the Hong Kong millennium new world hotel is HKD840/night on Agoda's website, so I booked the June 23,1 night. When the next day before noon to check in, I opened the mailbox to find Agoda confirmed letter display is USD840 / night, I was very surprised and shockd, I am immediately refused to check in, complaint to the hotel Front Office Manager, he suggested me to communicate with Agoda, Agoda customer service did not immediately give me any solutions, they said that they need to communicate with the hotel and suppliers, the fastest need 24-48 hours to give my response and solution. The hotel front office manager told me if I check, the cost of this room is HK$3999, but I declined, because it’s not my booking price, I feel cheated, so we left the hoter about 3 PM, There was no check-in and signature any paper. After then my credited card has been charged $840 instead HK$840. I feel so sad and I was cheated. Agoda refused to return the $840 to me until now.

We have booked 2 rooms through priceline and got confimation of the rooms as below :

Fortune Park Vellore

31 32a 7th East Main Rd Gandhi Nagar Katpadi , Santhavellore, Chennai,, 632006, India

redirect GET DIRECTIONS

Hotel confirmation number: Room 1: [protected] Room 2: [protected]

1 Night(s), 2 Room(s)

Check-in

Fri, September 01, 2023

after 14:00 - 23:59

Check-out

Sat, September 02, 2023

at 12:00

Room(s)

Room Type: Room 1: Fortune Club Room Max 2 guests. Hotels may charge for additional guests.

Reservation Name: Bongrak Kim, 2 Adult(s)

Room 2: Fortune Club Room Max 2 guests. Hotels may charge for additional guests.

Reservation Name: Dongcheol Shin, 2 Adult(s)

Reservation Details

Meal Plan: Breakfast is included at no extra charge

See all reservation details

hello,

Want to log complaint against hotel ragas at warangal Telangana, we booked room through agoda after seeing photos of hotel, when we reach there they alloted us without tv room ans as per site there is tv in room after complaint they changed the room but the bedsheet was torn hence we request to change then the workers we're shouting on us so we called manager and he also shouting on us after that guy threaten us and asked bus to leave the hotel immediately without refund the money, I have videos and photos of the incident, now I want my money back.

my booking id [protected]

hotel address

1-4-241/1, vimal complex,

prashanthnagar, hanamkonda,

warangal, sai nagar, hanamkonda, india 506370

Booking ID: [protected]

I booked HOTEL ALPINA LUZERN via Agoda for 2 nights from June [protected] and received a confirmation from Agoda for this booking. Upon arrival at the hotel, we were informed that Agoda made a mistake and booked us at Hotel Alpina GRIMENTZ.

So, I reached out to Agoda Customer Support and was initially asked to go to Hotel Alpina Grimentz which was 4 hours away! I contacted Agoda again

and talked to Becca from Customer Support team; she has agreed that since Agoda made the mistake, AGODA will pay for the PRICE DIFFERENCE of the 500CHF (Agoda Rate which I booked) and the walk in rate we paid as long as we present the invoice provided by Hotel Alpina Luzern. Aside from that, since Hotel Alpina Grimentz has already charged us CHF 250 on June 11, 2023, they have agreed that they will refund that as well. Until this day, no refund has been made.

Hi,

My booking booking ID is [protected]

Checked in Aug 26th and checked out Aug 27th at Apple Tree inn in Spokane, WA, USA

Paid for double suite with kitchenette for me and my sister and got a single room with one bed and rollup bed. The hotel said that it the booking company mistake as I was booked for only a single room.

Can you imagine all the inconvenience we went through in sleeping discomfort , expensive meals at restaurants and wasted food items we brought with us.

How can you make up all this for me?

you can find my name and email through the booking ID

Thank you

Good afternoon.

Today (Aug 22, 2023) I made a Hotel reservation but I can not find my reservation on your website not mobile App.

The details of my reservation is

- Aug 26 ~ 27 (1 night)

- White palace lam son Hotel

- Thai Binh, Vietnam

Payment is already done. I need confirmation for Hotel reservation.

Your kind cooperation would be highly appreciated.

Best regards,

Tel : +[protected] (Martin Son)

My name is dr mohd hussain ahmad. I was a regular customer of agoda for aiorline ticket booking and hotel.

I recommended my brother ahmad mohammad kamal for delhi london heathrow booking.

Booking was confirmed by finair and immediately charged his debit card ayt indus bank india.

After money transferred in agoda account. We never got tickert. And more than 4 months gone never got refund.

It is disgusting service. Can u or of yr ceo take this a serious complain..

This is not acceptable at all.

I will send booking reference.

Dissatisfied customer

I booked the hotel in my birthday but unfortunately it made me very unhappy. I wasted an afternoon and called Agoda Customer Hotline again and again. They told me still not found and didn't make any arrangement. Finally, they replied that will be arrange another hotel to me. "Which one to arrange? Am I willing to accept it? How to arrange to go? Is there a pickup?", I asked. Very poor, no reply. I asked to book back the original hotel. Since there is no room of the same type (three beds), I can only book two twin rooms, and Agoda must compensate the price difference. They promised to reply within 15 minutes but in vain. I called again after 20 minutes. There is no service commitment at all. I am extremely disappointed.

They agreed to compensate and I sent all relevant documents to them. They replied that the amount is a gift for AgodaCash should be use within 6 months. I am very angry about that. I requested them to refund as soon as possible for my bank account but still waiting their reply. Please help.

Hy,

On August 13, 2003, I booked a double room in Prague on hotel Augustus et Otto, for one night with parking included.

When I arrived at the hotel, the receptionist told me they had no parking spaces longer, so I had to park somewhere else.

Since I specified on the website that I definitely want a hotel with parking, I also want to know who compensates me for the extra money wich I paid for the parking that I already paid once at the hotel.

My booking ID on your website is : [protected]

Tried booking for 2 tickets online from bangalore to cochin today 13th August 2023. Travel date is 11th September 2023. My credit card ending 3071 got debited and immediately after that the agoda site said booking cannot be completed. I have not received a reversal of my debit. I have also not got any booking details or cancellation message. I dont have any call center number of Agoda India.

Dear Sir / Mdm

I booked flight for my wife Singapore to Penang on 20th July 2023. (AirAsia AK 1720 Singapore Changi Airport - Penang International Airport

Thu, 20 Jul 2023 Booking No. [protected] ECONOMY)

We received the booking confirmation but on the day at airport there is no record on the booking, end up she have to buy another ticket.

I have sent out several emails to refund my booking fee and compensate the ticket cost which i bought at airport.

I am AGODA regular customer and i feel very disappointed with such service provided.

Please response on my request ASAP

Selvam

email: [protected]@hotmail.com

I had contacted this booking company before two weeks ago regarding my booking and if they could modify it to the next day. They then replied to me and told me the property had declined this and the change was not able to be completed. I then contacted the hotel and asked them if they had received any conformation on agreeing to my modification and they implied they did not receive anything which they had to accept or decline. So I had stated to them that this was a lie and the hotel had accepted this offer all they needed was a modified email. I was then told in a couple of days I shall receive an email regarding this change. I had no received anything. So I called up they had told me they had to contact the person in between this and they would contact the hotel and see if they accept it. I was told this repeatedly with no update. I then called back again and again and was told I would be contacted by email then message then within 6 hours then within 1 hour and was not contacted at all. I then phoned again and had stated I have not had any change within two weeks they demanded I had to wait. Even thought it is 1 day until my check in date. I asked for some compensation and they said they where unable to. I then asked to speak to a supervisor and got told I would have to call back in 20 mins. As I did. I reached someone and they told me the supervisor was unavailable. They kept telling me I just have to wait bearing in mind I had 24 hours until my check in. I asked what if I have to wait until past my check in time the man stated oh you wont I will make sure. I was lied to and given false information. Because I had no update even though I stated the deadline was 48hrs before my check in. I asked for the mans name he gave it to me. I then asked what department he worked for he then said he was unable to give this information. I then repeatedly kept asking him and he kept stated I had to wait and that was it!