Agoda
reviews and complaints

I made a booking for Spark Hotel in Bangkok and have chosen my selected dates. However, the system continues to change my dates to tomorrow that I don't need. The system should not have a default date but should not allow user to continue until a date is chosen by user. I consider this cheating regardless of the deals you are offering.

My email is: siow.[protected]@gmail.com

Name: Siow Kin Thye

Good Day. I booked a unit which is named Heaven ‘s Den Transient Home located at Jose Abad Santos Avenue, 2000 Lagundi, San Fernando, Pampanga on October 18, 2022 with booking ID #[protected] for one night on October 23 to October 24, 2002 and it was paid beforehand through Gcash to Agoda company. After payment, it was confirmed to me on that day at 2:20 pm on my e-mail. So I assumed like any other hotels or places where I booked in the past, I will just go there to check in on the 23rd of October because it was already paid and I thought that I can find the place easily through Google Maps or Waze apps. So from that time since I am not usually using my e-mail and it didn't have any notifications from my phone, I wasn't able to check it and I haven't seen the messages from the property asking for my id's and vaccination card. So I was able only to saw their e-mail on the day of our check-in since I cannot find the exact location of the said property on any location map applications so I asked the property as well as the owner of the said unit but he didn't reply. We took hours to find the said property and waited for his reply until evening, but unfortunately, we didn't receive any reply from the owner until the next day. So we just decided to book another place for us to have a place to stay that night. My complaint is the owner didn't bother to reply that time even just informing us that we were not able to check in since we didn't provide the following requirements or conditions needed which did not mention or provide in their rules so that the customer will be informed beforehand. It's just disappointing that the owner didn't bother to inform us and let us wait without knowing where to go, considering that we have already paid that beforehand. I need a refund or at least half of my payment. Thanks

Palm apart hotel when we first booked in said that we had no breakfast. After explaining to the reception staff that we had breakfast booked in the package. The male staff replied with there is no breakfast on this side of the accomdation. Only on the hotel staff. The next morning another colleague was sat in the reception he stated that we did have breakfast but we had missed it. He then stated he will speak to the management and let them know. After waiting the whole day & no response we asked another reception staff. He replied with its to late for me to anything the manager is on holiday. None of the colleagues provided any adequate help.

My agoda account app has been deactivated by agoda because of a case that was closed for almost a year ago.

The booking(case) was already closed by me,agoda and the property.

After so many bookings I had with the app after that incident why opening a finished case just now?

I already e-mailed agoda. I also called the property already and yet there is still no action. Agoda wants me to send a receipt of that case. The case was a cancelled booking coordinated by the property itself. I don't have the copy of receipt already since it was almost a year ago. Why not Agoda and the property management talk to each other to clarify this case?

I made a reservation at the Econo lodge in New Ulm, MN on Oct 14. After I gave my payment information, I was given a confirmation number. I then called the Econo lodge in New Ulm Minnesota to confirm that my reservation went through.

They said no reservations were under my name. When I looked at my confirmation, it said that Agoda booked a room in South Carolina! WTF!

I called Agoda and they said they will call the Econo lodge in SC to get a refund. Well, I was only refunded half of my money. This is on AGODA not the motel.

We booked an accommodation via agoda two weeks ago for two nights in Ioannina, Greece. We got a confirmation email and reservation number. Today we got a message that our reservation was canceled. We contacted the owner to find out what happened and she told us that the accommodation was not available for the dates we wanted it and that agoda just hadn't updated the status. Therefore we have no place to stay because there is nothing else available for the specific dates!

I have made Hotel booking 6 nights for Crown plaza Dubai festival on10 oct 2022 by my credit card and my credit card bank have approved vide transaction id [protected] the booking is not confirmed by the hotel so far

my credit card is debited and no booking is done, nor i have not received back the money debited from the credit card

kindly refund the amount to my credit card bank so that i may use for other booking

Agoda is the worst, most unreliable, and biggest mistake you will do in life. no way to compare with booking.com. I booked a hotel and it captures my name from my email which is not the same as in my passport. I have requested to update my name and it’s been two weeks now they cannot resolve it. I will be traveling the next day. I contacted the hotel and they agreed to update my name but the Stupid Agoda system still won't do it because they need permission from their Chinese partner as per their customer service. What a shame! I swear that after this trip I will delete my account in this stupid app and will never book a hotel with this cheap and totally nonsense app. I admit that I made a very big mistake in booking my hotel with this company. Unreliable, Incompetent

In general, make a room reservations just need to hold the credit card amount , in my case, The hotel insist to make a payment when I want to booked a room in June 2022, I call to Agoda hope they can resolve this problem cause I never have this experience before. In my past, it's no need to make a payment immediately when I reserve a room. But Agoda said this is normal and told me I need to do that.

After, I cancel that room in Aug. 2022, Hotel reply me wont' refund to me and said they haven't take any payment, after investigation, Hotel refund to me but it's has delayed the refund for a month finally.

In the end, the exchange rate has dropped, and my refunded amount dropped as much as US$240. I claim compensation. Agoda told me to ask Bank, it's ridiculous.

I haven't use any service but I cost US$240.

Wed, 21 Sept, 12:42 (7 days ago)

to Agoda

Hi. I'd like to make a complaint about false advertising for this hotel - Empire Hotel Subang

URL

https://www.agoda.com/empire-hotel-subang/hotel/kuala-lumpur-my.html?finalPriceView=2&isShowMobileAppPrice=false&cid=1896242&numberOfBedrooms=&familyMode=false&adults=1&children=0&rooms=1&maxRooms=0&checkIn=2022-10-21&isCalendarCallout=false&childAges=&numberOfGuest=0&missingChildAges=false&travellerType=-1&showReviewSubmissionEntry=false¤cyCode=MYR&isFreeOccSearch=false&tag=d1d4d23f-3778-4651-9bb7-39bae2dab279&isCityHaveAsq=false&tspTypes=16&los=1&searchrequestid=3f81711a-463c-4050-9246-39c62fbf7553

I chose this hotel because of access to fitness centre and the swimming pool.

I checked in yesterday and was told the hotel no longer have contract to access the gym and swimming pool. I was very disappointed. I moved from summit hotel in Subang to empire hotel specifically for the fitness center and swimming pool.

I'd like to be compensated for the false advertising.

regards

doreen

I note that they have now updated their website and has mentioned that gym and swimming pool not available to guests.

When I booked it in Aug 2022 the website still indicated the gym and swimming pool were available...that was the selling point for me

I have booked the hotel room via angoda app through Samsung phone for Dubai. The app never asked for date .Once payment is deducted i understand that the booking was for the same day not the day i wish to stay.You can see the screeen shot of app the date is hidden behind the filter and money is deducted without asking the date .I made a complaint but no action from angoda

I have booked Hotel Centro Hotel National Frankfurt City on October 10, 2022. [Agoda booking ID is [protected]/Stay October 10.] The information page clearly states that parking is available on site. Parking in Frankfurt is very difficult. This was a requirement for me as I am unfamiliar with this busy part of Frankfurt. However, it soon became apparent that the Hotel has no parking at all. I risked a fine to still recover from the reception, but they confirmed to me that I could not park. I find this misleading and ask my money back as I have had to book elsewhere where they do have parking.

I used Agoda to book one night (Oct. 1, 2022) at Extended Stay American (Temecula). As we have three adults, we booked a room with two double beds. However, when we arrived at the hotel around 10 pm, the hotel only gave us a one bed room. We told the hotel that we booked for a two double beds room, but the hotel told us the booking from Agoda only shows one bed room and the hotel doesn't have any two double beds room available that night.

Anyways, regardless of whether the fault is on Agoda or the hotel, when we called Agoda to resolve the issue (at 10 pm local), the customer service personnel (likely located in Hong Kong and 1 pm at local time) told us their system was down and they could not resolve the issue for us, and asked us to wait for two hours (meaning we need to wait until 12 am just to hear back from them). In the end, we booked another hotel nearby for the third adult, which costed us an additional $350 USD. We were extremely dissatisfied with how Agoda assisted its customers when there was an issue and their inability to negotiate with the hotel when the issue happened. We were just left there without any advice or choice and were expected to deal with everything.

We finally hear back from Agoda after few days, but they only agreed to give us a refund of the difference between a two double beds room and a one bed room (which is like ... $20 USD?).

Hi, i booked bayview hotel langkawi during end of July but it didn't show up the booking details in the "booking menu" in apps. I didn't receive any email confirmation of the bookings as well. I checked my app for several days and keeping not seeing my reservation in the booking list. Also, i couldn't able to see the booking under Upcoming column in the apps. Thus, it made me thought i failed to make the hotel reservation. Today i checked my credit card, i saw my credit card was charged with the hotel reservation amount. I'm asking for refund as your app failed to immediate show my bookings after i made the reservation. This mislead me to think that i didn't manage to make the booking successfully. Ended up today I still need to pay extra for the booking fee. This is lousy! In fact, i didn't check in into the hotel and still need to pay for it.

I have booked the Salotto Piramide guesthouse in Rome on 9/10 - 10/10.

1. Not enough instructions to open the doors.

I have checked in and provide the link to me. But there is no instruction how to open the doors.

2. Nobody to provide service

Then I tried to phone call the given tel. No. But no one reply. I need to study the given link and finally to know to use the internet to open the doors.

3.The bed and the shower are damaged.

The bed have one coner fall off. And I have complaint to the guess house. The reply is there is nobody to repair due to Sunday.

The Shower door cannot move. The complaint is no reply at all.

4. According to the booking, there should have wellcome drink and water. However, I have never seen.

5. No any bed pads. During night, the temperature dropped and cause me get a cold.

I am emailing to confirm if my booking reached your system. I forgot to get the Booking ID.

I booked for 2 standard rooms for December 26 to 29, 2022 for 3 persons through AGODA, under the my name: Valeriano E. Magumun. I paid through credit card (see confirmation email of payment).

Can i confirm if you received my booking? And if yes, can you please provide for confirmation receipt or voucher? Please email it at val.e.[protected]@gmail.com.

Thank you.

Valeriano E. Magumun

Made booking via Agoda for one night stay at OYO 900600 61, Gua Musang, Kelantan 6th October 2022 and confirmed email received from Agoda. Confirmed id booking [protected].

Upon arrival at 1.30am the hotel said there is no booking. Call Agoda customer service and gave me a lame answers saying that Agoda partner did not confirm the booking and refund will be made within 7 to 14 days. That's it. How simple for an answer.

I searched for a deal online , and AGODA seemed the most reasonable for an overnight stay in Brighton Travelodge. When I had entered card details to pay , the location (even though it said Brighton Seafront) stated PATCHAM . When location details were shown ,map showed no hotel ! I wanted to stay at Brighton Seafront ,so,rang them (with a booking code AGODA had sent me ) only to be told there was NO booking there, and was asked to enquire other Travelodges in area. This I did ,but NONE of them had a booking from AGODA. I rang AGODA but was told (om a very bad line!) that no refund or credit could be given ,even though they had not booked me anywhere! Tried them on email ,but just got the same answers. They even stated that it was up to the hotel to sought out any refund ...even though NO booking had been made with them ,and the booking code or my name was not registered with them ! No refund...for something not supplied(?) . I had to make another booking with hotel I wanted ,and thankfully ,they had space . I paid them for this. After several emails , just saying the same this (bookings non refundable) AGODA have not contacted me. Your help in this matter is very welcome .

hi ,I want to make a complaint to agoda customer service. On 2 oct I just send inquiry to agoda customer service for refund change date for hotel.yet another 10 mins I received email hotel has been changed.anyone can answer me why without I agree change date for me.now i have to rebook another hotel for the date missing.can anyone give me answer is that right without me agreement change hotel date for me?

Saya membuat tempahan PADA 30/09/2022 melalui apps Agoda. saya dgn tidak sengaja tersalah pilih tarikh tempahan ( paid RM275.03), Dan segera memaklumkan pihak Agoda selang 5min temphn dibuat untuk penukaran tarikh. Malangnya, keesokan harinya saya menunggu 6 jam d luar hotel tetapi pihak Agoda hanya kata ' no response from third party' wal hal pihak hotel membolehkan untuk tukar tarikh. Duit saya RM275.03 lesap (RUGI) begitu Saja. Saya ingin duit saya semula!.