Advance Auto Parts
reviews and complaints

I purchased a new battery in march 22 because my suv was having starting /starter issue which can be misdiagnosed on some car/suv . I also have a jumper pac for that same reason and emergency situation. a day later I still have the uninstall battery sitting in my truck with the original receipt in the glove box because my intention is to get to bottom of my starting later in day light because it was dark that night . I also have to be at work the next day early in the morning for a last minute project which i got a call about it that same time . Fast forward 430am i got up early as usual to start my vehicle and it started fine with out replacing it "Wow", no need to touch the new battery. Fast forward 330p march 23 dead tired get in my car to head home to get a nap before calling the store to take the unused battery get a refund or credit. But never got to do it what i though was great plan, my car had another idea to not to startup to take me home. I grab my Noco boost plus gb40 to jump my car But was unsuccessful in doing it. Frustrated now My thoughts hit me that damn starter craped out leaving me stranded no jump-pack or battery could help me. I started pulling relays, checking fuses but no luck.. Got on phone to call triple AAA
to get a tow home .The rep start asking what is the problem. I said starting issue hi asked did i need a jump. reply NO jump sir it's useless at this time, a tow home..

Next day after borrowing a friends car so i can get to the store to discuss my issue with the unused battery the salesrep he automatically say hi can't because store policy states it. ask where it is not printed on the receipts but now was shown the store policy up on a pole stating it but clearly not stating battery falls in that category. Then out comes a manage loudly speaking to me . i said your tone it not good please take it down a notch show some professionalism. Rudely states that is how i speak> wow what a rude a****
i leave the store frustrated and mad about the whole purchase ...

No longer will go to any of these stores for anything.

*** Properly training on customer services is greatly need there*******
**

sale dated 03/20 store 07279 tran#7887
Diehard battery H8 AGM to price including core --$257.69

The store here in Cambridge MD - believe it's store # 8848. I have been in the store several times and know people who work there. You have a young man Cody and young lady believe her name starts with K. Who work and always trying to please the company and their customers. There are times that customers are down right mean to them yelling they are going to report them to Corp. The General Manager is useless and puts all the work on Cody and other employees. Cody is very supportive and always there. Seeing a young man with such strong work ethics is amazing. Upper Management should be proud to have such wonderful employees and go above and beyond to keep these employees. This store would fall without them.

Today I told one of your associates that Walmart sold it the same gallon of Transmission Fluid for $7 cheaper. The returning comment was "I don't care what freaking Walmart sales it for." I left I went to O'Reily's and purchase my part which was also $4 cheaper than Advance plus I got $2 off for being a veteran. I will be going to Walmart to purchase the Transmission Fluid for $7 less because O'Reliy's did not have it in a gallon.
Please Note:
"https://ell.stackexchange.com/questions/11883/is...
Yes, "fricking" or "freaking" are basically milder substitutes for the "f-word". They are thus less offensive than that word. But this does not make them inoffensive. Listeners will generally assume that you were considering using the more vulgar word but substituted this milder alternative."

I do not use this type of language! This is not the first time your ssociates have used vulgar language. Maybe a course in the proper language would help your employees learn how to speak to YOUR customers. I have been using Advance since 1990 - it is time to change to a company that respects their customers.

I'm a mechanic an i've done a very high volume of business with advance/car quest, I persuade my clients and customers to purchase advance auto brakes versus rivals! And yesterday manager john and commercial manager will at store # 5910 709 albright rd rock hill sc, has insulted my intelligence to shop and do business any further with advance because he said advance has a new way of doing business which does not honor my warranty for me or my customers, so unless I find out otherwise I am starting to persuade any and everyone I know not to do business with this company! Been doing business here for over 22 years (was told I must have purchased my brakes from online) phone [protected]

I'm a employee of advance auto and my district is very unfair he has my store open to the public and his other store on curbside only! Employees cant even go in the store to get parts for are shops we gotta stand outside and wait for parts

I went today 11/3/19 to my store #6213 I was to buy oil and filter to my Nissan Pathfinder 2012. I wanted full synthetic engine oil but i found some difficulties finding the right reference # of the filter, there was no book to look for the right code #, I went to the front desk to ask one of the associates but I didn't get no help from a Hispanic lady named Cristina or perhaps Christine I was not really able to see clearly her name but I could see kind of Cristina... She answered me that she was not to tell me the filter #, she told me to make a line to someone else, I said that she was doing a very poor customer service, she then told me to go to another store, I said that was not nice to send me to go to another auto parts, she then said that NAPA or Auto Zone were also open, I said that my choice was to go to Advanced auto parts because it is close to my house and she was not anyone to tell me where to go, so, then she screamed at me saying that she was not to attend me and asked me to move out from her cashier. I was forced to go to another customer associated in your store to get the help with the filter # ... the other employee provided me with the filter # and once again I was making line to pay, I was to go to her cashier but she turned me down and I was to wait extra time until another cashier got empty. I said to that nasty lady that I was to report that situation and she was like making funny of me saying " Yeah ! Go report me... I can give you my manager's name " ... I walked away and I feel that she was totally wrong on her aptitude against a customer who only was asking why Advanced does not have a book available to find the filter's code instead of making a big line to ask for the code and a second line to pay for the oil and filter.

Hello, I bought a battery back in August of 2015. It started acting up on me about a week ago, so I went into the advanced auto that sold me the battery. First the manager approached me and with no welcome or how can I help you. He says what do you need. I explained to him about the situation and he advised me I had to remove the battery and bring it in to have it tested. Now I know they could have easily tested it while in the car. I did as he asked. Then they proceed to tell me that my replacement warranty has ran out. Saying that they can only give me $18 dollars on a purchase of a new battery at the price of $196. I explained nobody told me about this odd warranty when it was sold. They said they can't do anything for me. I had to then practically beg them to at least charge it for me since I had already removed it from the vehicle. I will never patronize advanced auto again and will tell everyone I know to do the same. Their products and service leave much to be desired.

Last week we bought a headlight for ine of our service vans. The counter person looked up the part. When we went to install the light it was the wrong part. The counter person looked up the wrong truck. When i took it back after paying over 25.00 for it i was told that they dont take back electrical parts after there opened. This would be acceptable if this was a self service store lije nenards..walmart ect.