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ADT Security Services Customer Service Phone, Email, Contacts

ADT Security Services
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1.6 611 Reviews

ADT Security Services Complaints Summary

90 Resolved
516 Unresolved
Our verdict: With ADT Security Services's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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ADT Security Services reviews & complaints 611

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5:42 pm EDT
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ADT Security Services My service is actually cancelled

I called in February 2023 to cancel my security services. After speaking with the call center agent trying to scare me into keeping the service he began to “process” my cancellation of service. He then told me it was cancelled. No confirmation number or email. On 3/15/2023 I was billed my quarterly service charge of 127.65 even though I cancelled the service.

I called ADT and spoke with call center and told them I had cancelled and wanted a refund. They told me my account was still “active”. And that I would need to speak to account management. Put back on hold for 15 minutes. After explaining the situation I was told that to get a refund I have to stay as a customer. And that they could lower my charge and refund the difference. I explained that I wanted to cancel and that I wanted my refund. My choice was to cancel without possibility of a refund or stay a customer to get a partial refund. I told her to cancel my service. She “processed” my cancellation and then told me it takes 30 days to cancel the service and that it would not be actually be cancelled until 4/18/2023.

ADT basically makes it impossible to cancel their services and charges you even when you were told you were cancelled. They would not give me me a confirmation number that it was canceled. I asked if I would receive an email confirmation. And they said no. And why would they make you wait 30 days to cancel a “digital” service that can be turned off “at will”.

Desired outcome: That my service is actually cancelled and that I will receive a refund of 127.65 and that I will not be charged further (for the 30 days I am waiting for actual cancellation on 4/18/2023

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5:41 pm EDT
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ADT Security Services Billing/Contracts

I cancelled my service with ADT & agreed to pay out my contract(2019). I set it on automatic with ADT so that I wouldn't miss a payment with them. Well, when the contract was finished - even though they were not monitoring my home - ADT continued to charge my account - for 2 years! I brought this to their attention - even with the cancellation in my records - they denied my refund request. ADT took over $1000.00 for services that they did not provide. I am so disgusted. I will never recommend them - they are not an honest company.

account

#[protected]

Desired outcome: 1142.20

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7:01 am EDT
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ADT Security Services Alarm system

I will never get adt blue ever again there unprofessional and once they send you there equipment they will not take it back and they’ll make sure your thirty days run out so your stuck with there equipment they are high way robbing ppl and validating ppl civil rights the worst company ever and mangers do nothing to help you there rude and disrespectful when you tell them you don’t want the service they will go back and fourth with you

Desired outcome: To take there equipment back don’t ever want service from them again

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1:18 pm EDT

ADT Security Services Customer service and products

On Christmas night 2022 I was visiting family in Jackson, MO and my ADT app notified me that someone was in the home. It didn't sound an alarm or notify the police like you would think. At this time I looked at my Google home app with my little brother and saw a picture of what appeared to be a man with a tattoo on his neck waving another person in the front door. I had to call ADT. THE ALARM NEVER WENT OFF. Around the same time my roommate And her two young boys arrived at the house and went inside. I asked the ADR representative on the phone if she could send someone out. She then told me, "No". I said isn't this the service your company provides? She again said, "No". I said you can't send the police To my house? At this time she said "Yes." I do not know who she thought I was referring to the first time. The representative did call the police station and had them respond to the incident. However she did not tell them that my roommate and her two children were in the home. On the ADT control app it shows how many people and pets are in your household so you know how to report to the police and The police know how many people they are there to rescue but this information was not looked at. My roommate called me in tears so nervous I could hear her voice shaking and told me that several officers had came into the house with guns drawn and she thought she was going to get shot in front of her kids. I did speak with one officer on the phone from the St. Fancis county sheriff's department in farmington missouri And he informed me that the ADT representative told him the house would be empty and completely locked up. This was not the case and now my roommate has moved out, she has problems with her heart, stress and anxiety. ADT has not so much as sent me an email with an apology. I contacted them regarding my problem several times. They have a six month money back guarantee but they will not qualify me under this rule. I wish to have my service canceled so this doesn't happen again. I have had many issues with the system since it was installed and a person has to draw the line somewhere and the police being misinform and almost shooting my roommate is mine.

Thank you for taking the time to read my letter.

Sincerely,

Tiffany Huggins, LPN

Desired outcome: I want the system taken out of my home and my money refunded along with compensation for my roommate.

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8:29 pm EST

ADT Security Services Account closure.

This review is for ADT Security Blue. Run away as fast as you can would be my advice. I called ADT after looking up the reviews, checking with the better business, etc. I signed up with the service not realizing that I was signing up with ADT Blue and it was a different self service within their company and that I had been signed up for it. I received a box of equipment to install just before Christmas not knowing I had a month to install it myself or be subjected to a $2000 fee that must be paid before I could cancel the contract. I called the wrong number for 3 months and was passed around constantly trying to get someone out to my home to set up their service. I was put on hold for hours at a time, listening to a "warped sounding recording" on the "wrong" service line that was given to me to call for help. It was only after I found a cancellation form online and submitted it that I received the correct phone number by way of email. The email read I had to call that number to confirm cancellation. I called and actually reached a live person fairly quickly then was told my service would not be cancelled and couldn't not be cancelled unless $2000 was paid prior. When I asked for a supervisor, of course the supervisor was busy in a meeting and would call back. When I stated I would stop further payment I was threatened with ruining of my credit and being turned into a collection agency. I never installed this service. It's still in the box, I was given the wrong number for assistance and continuously passed around to different departments which I would still be in if I had not been so tired of listening to that horrible, awful, warped sounding hold music and decided that enough was enough. Now to "wipe" them off my shoes for lack of a better analogy, I have to pay $2000 and have my credit ruined?! Run as fast as you can from this company is my advice!

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12:03 pm EST

ADT Security Services ADT Security and Cameras

HORRIBLE service and equipment! We have had ADT for 2 years (2 year contract.) In that time our cameras have not worked more than they have been working. Even though we pay a monthly fee for service, that includes the cameras, they charge us every time they have to come out to repair them. Once our alarm system was accidently set off and NO ONE from ADT contacted us or contacted law enforcement. Finally when our contract expired we decided to go with a different company. To throw salt in the wound, they are going to make us stay with their company for another month "per the contract" and pay for the month for nothing. I have asked to negotiate our service fees and final contract fee with supervisors with no results. They are all about the money and not about the security of the customers.

Desired outcome: Stop charging customers to repair equipment that your company installed and we are already paying a monthly fee for.

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3:05 pm EST
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ADT Security Services Bogus "locked-in price for life"

It saddens me to have to write about fraudulent tactics that ADT salesperson (Rory) told me in order to sell your ADT Security Services to me on 2/14/22. I was told by him that the cost per month ($45.99) was "locked-in price for life" and would never increase... that it would remain the same as long as I continuously kept the service and owned the home. Well the other day I received an e-mail stating that monitoring services will increase by $4.39/Month effective 14, 2023. I called the Elsa/Billing Department and she read my contract which states increase charges will apply (Contract: Pg. 5, Paragraph 3). She also told me that I have a 3-year Contract, which I was not aware of. She waived this $4.39/Mo. monitoring service price increase for 1-year, but I will incur a price increase after that. As you probably know, people don't take the time to read a 15-page contract... I didn't need to read it since I liked and believed in what Rory told me. I am furious in his bait-and-switch tactics, and the consumer should be aware of this. I plan to pursue this further by notifying our builder (DR Horton) and all new homeowners in our community. As a last resort, I will cancel ADT and invest in my own security system. SHAME ON ADT!

Desired outcome: To honor their "locked-in price for life".

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2:28 pm EST

ADT Security Services Honor their "lock-in" price of $45.99/mo for life.

It saddens me to have to write you about fraudulent tactics that your ADT salesperson (Rory) told me in order to sell your services to me on 2/14/22. I was told by him that the cost per month ($45.99) was locked-in and would never increase... that it would remain the same as long as I continuously kept the service and owned the home. Well the other day I received an e-mail stating that monitoring services will increase by $4.39/Month effective 14, 2023. I called the Elsa/Billing Department and she read my contract which states increase charges will apply (Contract: Pg. 5, Paragraph 3). As you probably know, people don't take the time to read a 15-page contract... I didn't need to read it since I liked and believed in what Rory told me. I am furious in his bait-and-switch tactics, and you should be aware of this because it's a reflection on you and Safe Haven as well. I plan to pursue this further by notifying our builder (DR Horton) and all new homeowners in our community. As a last resort, I will cancel ADT and invest my own security system.

Beverly Bruck

446 McAlister Drive

Little River, SC 29566

[protected]

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4:04 pm EST

ADT Security Services Customer service / return label not being provided

I have reached out to ADT on numerous occasions so that I may receive a return label to ship back a doorbell that only operates as a camera. Every time I call, I am transferred to multiple representatives who have not been able to assist me. On top of that, I have been transferred to Safe Haven twice, and each time they have said “You need to speak with someone at ADT”. I have totally exhausted all efforts in trying to return this doorbell and have put in a dispute with my bank. The customer service I have received would not make me want to purchase or upgrade with ADT, nor would I refer this company to family/friends!

Desired outcome: I SIMPLY NEED A RETURN LABEL AND REFUND FOR THE DOORBELL THAT WAS PURCHASED AND DOES NOT OPERATE AS A DOORBELL. I DO NOT wasn’t a replacement!!!

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5:54 pm EST

ADT Security Services Equipment repair breach of contract

I have had my ADT system since 2003 with a service contract. Whenever I had a problem, they would send someone out to fix it and you could reach a customer service rep within minutes.

Now, it takes 25minutes to reach a service representative and they want to charge me to send someone out to fix my system. I asked to speak to a manager, which one called several days later and I was unavailable to take the call. I called back and explain the situation and again after waiting 25minutes was told someone would contact me.That never happened.

Now my system doesn’t function at all and again I am waiting for a manger to contact me( after waiting 29 minutes once again).

Their customer service is terrible and to worst I ever seen that if I do not get satisfaction or a call back this time, I am canceling my service and going with some other provider. From research on the internet, ADT was the most expensive provider and from my experience, the worst in customer service.

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2:38 pm EST

ADT Security Services Service

My name is Stacie Frazier and I am a previous customer of this terrible company! I had some technical issues with my system and was offered a service call. Not at any point was I advised of any fee to be charged. I was then (without authorization) charged $131. I was advised by one of your reps that it was a mistake and that I would receive a full refund. I never received the refund. I called and the rep told me ADT had decided to take out for a bill (again not authorized) then I received an email stating a refund was processed for $75.65... I received $15.91 once again your company decided how much of my money they would return. Your reps are friendly but your account managers are thee rudest people I have ever encountered in my entire life! Now they have attempted to yet debit another $131. I am contacting my attorney at this point. I have been lied to, had money taken, and been talked to crazy by employees and I am sick of it. Your account manager was rude when I just need to cancel service at this point. Social media is next!

Desired outcome: Cancel My service and refund my $131. At this point just cancel my service. My new company will pay the early cancellation

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2:22 pm EST
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ADT Security Services Billing on account that should have been cancelled five months ago.

The problem is not as much about the money that keeps getting drafted/billed to my account that is not mine. I called in September to set up a new home account to be installed. At that time I told the person to cancel the account at 114 Culbertson Court, Greenwood, S.C. 29649. We still are getting past due notices on this account. We have three (3) other accounts with ADT. The customer service is among the worst I have ever experienced! We currently called to have our new home serviced, The technician was great! Again Your customer service is among the worst I’ve ever experienced as far as reaching anyone on the phone to resolve a problem!

- This was 2 week ago-Was on hold for38 min with no response! Called back, 28 min no response! Third time 20 min! Being charged for a home Zi sold 4- months ago (114 Culbertson Ct. Greenwood S.C. 29649) and called and canceled the service! Everyone says that it is not their scope of work and will have to transfer you to the the proper department!
Today again it is over 45 min and still no response as again I was transferred because it was not in their scope of work! What is exactly in ANYONES scope of work in your customer service department?
We have three accounts with you and seriously considering moving them.

Regards

Rick Patton

Desired outcome: Fix my billing and YOUR CUSTOMER SERVICE!!!

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2:31 pm EST
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ADT Security Services I ask that the harassing phone calls cease.

NAME
Mr. William Sanford Wilson
MAILING ADDRESS
245 Planters Ln
Coats, NC 27521
EMAIL
[protected]@mail. johnstoncc. edu
COUNTY OF RESIDENCE
Harnett
DAY PHONE NUMBER
(INCLUDING AREA CODE)
[protected]
I AM A MILITARY SERVICE MEMBER OR MILITARY SPOUSE.
Yes
ARE YOU OVER THE AGE OF 65?
No
FULL NAME OF COMPANY COMPANY’S INTERNET ADDRESS (URL)
ADT SECURITY SERVICES https://help.adt.com/
ADDRESS
ADT SECURITY SERVICES
PO BOX 371878
PITTSBURGH, PA [protected]
TELEPHONE NUMBER (INCLUDING AREA CODE) COMPANY EMAIL
[protected] [protected]@adt.com
PRODUCT, ITEM, OR SERVICE INVOLVED DATE OF PURCHASE, SERVICE, CONTRACT
ADT Security Home Service 07/18/2020
ACCOUNT NUMBER
[protected]
DID YOU SIGN A CONTRACT OR LEASE?
Yes
START DATE END DATE
07/18/2020 07/17/2021
TOTAL AMOUNT PAID AMOUNT IN DISPUTE
1220.04 1744.65
HOW WAS PAYMENT MADE? DID YOU BUY AN EXTENDED SERVICE CONTRACT?
Debit card No
At my home
HOW WAS INITIAL CONTACT MADE BETWEEN YOU AND THE WHERE DID THE TRANSACTION TAKE PLACE? ENTITY YOU ARE FILING THIS COMPLAINT AGAINST?
I received information in the mail.
DETAILS
I Got Security from ADT in 2020 at 3004 Brittany Dr., Clayton N.C. 27520. Camera's and home away service to monitor away from home. We agreed to a 36-month contract. When buying my home in Coats NC in May of 2021. The technician came out and said he couldn't do Camera's. So, I didn't sign any paperwork due to not getting the doorbell camera or cameras. So, they kept saying the internet speed was not fast enough. So, the second technician falsified my electronic signature, and the service wasn't given that we needed and agreed to in 2020. I complained when I found out later and stopped payment because of none service and breach of their 3-year contract. The contract he falsified was for 60 months. They later used another one of my bank accounts to start drafting a monitoring fee which I had told their management department I couldn't deal with being charged a fee that was charged previously that was falsely signed by their technician. I had stopped payment in 2021. But in September of 2022 they started charging me from a different bank account. When I found out that they were doing that. I went to the bank and had them to stop all payments or charges that came from their company. I had received previous mail notices and just ignored the communication through mail in 2021. Then in December of 2022 I suddenly received an envelope in the mail from them that they were charging me $12:00 a month to monitor my home. I got a call from Elisabeth Thompson, ID number. 278421. I thought she was respectful in her conversation, So, I explain my grievance with their company. I knew I was being recorded so I asked her Identification information. The monitor box had gone out during a storm after Christmas. No call from no-one until I stop payment from coming from my other bank account. I had to change accounts and alert my bank concerning how they had been able to pull the money from another account. Another ADT representative name Katrina save I had to have given them the last four of my social security for them to sign the signature and I knew she was lying because in my college classes since 2019 it has been drilled into us in our computer class. Computer Fishing, Trojan horse, and all the scammers use to get information to use to get our information. I got a letter today trying to charge me $1,744.55 cancellation fee. They breeched the contract and falsified my electronic signature and used another one of my bank accounts which they were never authorized to use. I don't want any type of communication from them through mail, email, text or phone call. I am a disabled military veteran with TBI, anxiety disorder, and have migraines that I get treated for. My mental health doctor knows I don't need that stress. I don't need the tension or harassment from their company. So, I ask if something can be done to stop all communication with their company or any representatives from them.
HAVE YOU CONTACTED THE COMPANY WITH YOUR COMPLAINT?
Yes
NAME OF PERSON MOST RECENTLY CONTACTED.
Katrina, and other managers in 2021. Miss Elisabeth Thompson
HIS/HER PHONE NUMBER (INCLUDING AREA CODE)
[protected]
RESULTS
The letter came today after the conversation with Miss Elisabeth Thompson.
WHAT RESOLUTION WOULD YOU CONSIDER FAIR?
No kind of contact from their company or trying to get money from me that they already overcharged me for in 2021. They give me the whole amount they charged falsely. No Contact.
DO YOU HAVE AN ATTORNEY IN THIS CASE? HAS YOUR COMPLAINT BEEN HEARD OR IS IT SCHEDULED TO BE HEARD IN COURT?
No No
WILL YOU BE SUBMITTING DOCUMENTATION BY MAIL OR FAX?:
No
Important Information
CONSENT
✔ This information I have provided is true and accurate to the best of my knowledge.

Desired outcome: I Desire no contact from this company (By phone, text, email, physically or any other telegram or letter. I don't want any financial statement by mail or email.

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9:45 am EST

ADT Security Services My alarm system for my business.

I have been a customer of ADT for over 20 years. I have used this company for my resident as well as my business. I really think the company as a whole, is a good company. Because of our mutual good business and customer relationship, I was recognized as a loyal customer and offered a lower rate on my monthly bill. I accepted the offer, signed a contract via docu sign and the offer was honored. The term of the contract was for 36 months.

After about a year or so into the contract, our business took on another lease at another location where the facility had its own ADT alarm system. Therefore, we had no need for an additional system, and we wanted to cancel the service, but we were obligated to pay the remaining rate of the contract of $1,600.00. They offered to transfer the service to my resident, but again I had ADT at my resident already. As a loyal customer I felt I was now being punished.

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5:58 am EST
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ADT Security Services Customer service/knowledge

I have been and ADT customer for 33 years, but they will never get another penny of my money. Worst customer service I have ever experienced.

Yesterday, January 25, 2023 my alarm panel started beeping and showing an error code. I spoke to six different people in an hour and a half with no resolution. I finally hung up and called back customer service to cancel ADT entirely. I spoke to Rick and told him to cancel the account and do not put me on hold again. Of course he put me on hold for over 10 minutes.

All done with ADT. They need people there who know what they are doing.

Desired outcome: Please refund last month's charge and do not EVER charge me again.

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7:01 pm EST

ADT Security Services ADT $200.00 referral for new customers

On 8/24/2022 I referred my sister Karol Ward for the ADT security program. I filled out the web information on my adt site. My sister signed up for the ADT with the salesman David Marshall of Phoenix, Arizona. I was told I would receive my $200 Visa Card within 90 days. I never receive the Visa Card or credit on my bill for the referral. This is a bait-and-switch program. I called The MY ADT on 1/24/2023 and contacted three different departments and was given no answer - I was on the phone for over an hour. I went on the Chat online and they sent me back to the same departments that switched me back and forth. I would like either my $200 Visa Card or Credit on My Bill. My sister Karol Ward at 11602 N. 58th Drive, Glendale, Az 85304 signed up for the service because of the referral. I was there when she signed the agreement with David Marshall.

Desired outcome: I would like either my $200 Visa card or $200 Credit off my bill.

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9:01 am EST

ADT Security Services Security alarm

First of all, evening services are understaffed. I had a sensor that was put on the top of a window fall between the double pane. I had to wait one hour on the phone to talk to someone because I couldn't put my alarm on. Yesterday, 1/19/2023 I was transferred SIX times before I could get a virtual appointment for the next day on this issue. Well, 8:30am appointment time no one called but I got a call from ADT at 8:00am looking for the wrong customer. I now have a new appointment at 12:30pm. Let's see what will happen. I told ADT at the ihouse service NO ONE ever checked that my 10 year old key fob was working even though it is supposedly programmed in the main system. I followed their instructions to get new batteries, it still didn't work. ADT is reluctant to send an updated key fob. MY MY MY what waste of mt time.

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6:09 am EST

ADT Security Services Withdrew money from checking without our authorization!!

They took money from my checking account without my authorization it was 91.80! Last year our battery died we paid a service charge when they replaced the battery. The battery died again and was told since it was last year they wouldn’t charge us! Instead they charged our checking account without our authorization! I want my refund as soon as possible!

Desired outcome: I want my money back ASAP

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7:50 pm EST
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ADT Security Services Your truck damaged the gates to our subdivision.

On 1/9/2023 your truck license plate ANJ 920 unit number 283697 damaged the gates at the entry of our subdivision. The event was recorded by the cameras that monitor the gate. The truck went to the house of Thein and Dzung Luu at 11504 Beringer Ave NE in Albuquerque NM 87122. Your employee completed the work at the LUU''s house and then left. I called and reported this on 1/10/2023 and was told I would be called back. I reported it again on 1/13/2023. On that date i spoke with Tracy Hillentant in acct maintenance. I was again told I would be called back.

I have not been called back. I called again today on 1/19/2023 and was told by "ISSAC" that I needed the LUU's account number and password before he would talk to me.

I should not need to validate the LUU's account to make a claim for damage your employee caused.

I am a board member of the HOA that owns and maintains the gates that were damaged. I am also an attorney.

Desired outcome: Please have your risk management department call me to discuss reimbursement for the cost of repairing the gates. Robert J Curtis JD. [protected]@rcurtislaw.com, [protected].

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Update by Robert J Curtis
Jan 19, 2023 8:09 pm EST

Please have risk management or your legal department contact me. Thank you

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5:57 pm EST
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ADT Security Services No outcome, just denial and lies!

Worst company I can say we ever dealt with lies huge scam artist what a ordeal AFTER YOU SIGN CONTRACT they just lie... the sales manager we dealt with was never prepared and lied to us through the whole process! Their electrician showed up and could not do the job the day the installation was to be done even if he could he couldnt do it that day lets not leave out the electrician look like he just was off a weekend binger... sales manager never returning calls, then advises us through text to get our own electrician and we would be reimbursed by company. Lets not get started on the one camera that doesnt even work... Just lie after lie, after many calls no return from sales manager till we eventually were contacted after my husband gave them a awlful review, just to be told sorry nothing we can do and if we try to cancel we owe money to them because of our signed contract... The worst security company out there! BUYER BEWARE! This company has no accountability

corporate did nothing to refund money owed to us and promised by their sales staff and we have documentation over text from manager! im glad im in a development of 55 and over with over 200 homes and asked what security company we would recommend! Not this company Not Adt

RUN FROM THIS COMPANY!

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ADT Security Services In-depth Review

Overall Rating: 4.5/5

Company Overview: ADT Security Services is a leading provider of home security solutions in the United States. With over 140 years of experience, ADT has established itself as a trusted name in the industry, offering reliable and comprehensive security services to millions of customers.

Services Offered: ADT offers a wide range of services to meet the security needs of both residential and commercial customers. Their services include 24/7 professional monitoring, video surveillance, smart home automation, fire and carbon monoxide detection, and access control systems.

Pricing and Packages: ADT offers various pricing and package options to suit different budgets and requirements. While their prices may be slightly higher compared to some competitors, the quality of their services and the peace of mind they provide make it worth the investment.

Customer Support: ADT is known for its excellent customer support. Their knowledgeable and friendly representatives are available 24/7 to assist customers with any inquiries or issues they may have. Whether it's troubleshooting a technical problem or answering billing questions, ADT's customer support team is always ready to help.

Technology and Equipment: ADT utilizes state-of-the-art technology and equipment to ensure the highest level of security for their customers. From advanced alarm systems to smart home automation devices, ADT's technology is designed to provide seamless integration and enhanced protection.

Installation Process: ADT's installation process is hassle-free and efficient. Their professional technicians handle the entire installation process, ensuring that all equipment is properly set up and functioning correctly. Customers can expect a smooth and seamless installation experience.

Monitoring Services: ADT's monitoring services are top-notch. With their 24/7 professional monitoring, customers can rest assured that their homes or businesses are being monitored round the clock. In the event of an emergency, ADT's monitoring center will promptly alert the appropriate authorities.

Mobile App and Remote Access: ADT offers a user-friendly mobile app that allows customers to remotely access and control their security systems. Whether it's arming/disarming the alarm, checking live video feeds, or receiving real-time notifications, the mobile app provides convenient and easy access to the security system.

Contract Terms and Cancellation Policy: ADT offers flexible contract terms, ranging from 36 to 60 months. While longer contracts may come with lower monthly fees, customers have the option to choose shorter terms if desired. ADT's cancellation policy allows customers to cancel their service within a specified period, although early termination fees may apply.

Reputation and Trustworthiness: ADT has built a strong reputation for its reliability and trustworthiness. With millions of satisfied customers and a long-standing history in the industry, ADT is widely regarded as a reputable and trustworthy security provider.

Additional Features and Integrations: ADT offers additional features and integrations to enhance the overall security experience. These include home automation integrations, such as smart thermostats and lighting control, as well as integration with popular voice assistants like Amazon Alexa and Google Assistant.

User Experience and Interface: ADT's user experience and interface are intuitive and user-friendly. The control panel and mobile app are designed with simplicity in mind, allowing customers to easily navigate and manage their security systems without any technical difficulties.

Pros and Cons:

  • Pros:
    • Reliable and comprehensive security services
    • Excellent customer support
    • State-of-the-art technology and equipment
    • Hassle-free installation process
    • 24/7 professional monitoring
    • User-friendly mobile app with remote access
    • Flexible contract terms
    • Reputable and trustworthy
    • Additional features and integrations
    • Intuitive user experience and interface
  • Cons:
    • Higher pricing compared to some competitors
    • Early termination fees for cancellations

Conclusion and Recommendation: ADT Security Services is a highly recommended choice for those seeking reliable and comprehensive home security solutions. With their excellent customer support, state-of-the-art technology, and reputation for trustworthiness, ADT provides peace of mind and protection for millions of customers across the country.

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ADT Security Services contacts

Phone numbers

+1 (800) 884-4226 +1 (800) 521-1734 More phone numbers

Website

www.adt.com

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