AAMCO Transmissions
reviews and complaints

On 7/26/2021 my wife took our daughter's car to AAMCO service center located on 133 South Euclid Street in Fullerton, CA 92832. Kevin, the AAMCO representative, stated that he would call back once they were finished diagnosing the problem . We had written the following, "Car hesitating when pressing gas. Check engine lignt will turn on shortly after driving and the car will hesitate further. Even when putting gas it will not accelerate. When in this state and parked, the car cannot go in reverse even while putting gas."
Kevin the AAMCO representative called back the same day in the afternoon stating they found the pro lem and stated that the repair would cost around $3500.00. We asked him if he knew that the repairs would be $3500.00 or around this cost and he restated they would be $3500.00.
On 8/3/2021 Kevin called around 04:00PM notifying us that the car was ready to be picked up, we picked the car around 04:30PM, but within three blocks of driving from AAMCO the car began hesitating and, the previous problems start reapearing. We turn around and slowly bring drive the car back and leave the car with Kevin again, he received the keys and state they will check the car next day first thing in the morning.
On 8/11/2021 we called AAMCO to hear from them, Kevin told us that thety will call us when know what was the problem again, he answered the phone call and state, "another part has been failed and they had to order this part, but, they were waiting for this part from the dealer to arrive." On 8/13/2021 we received a phone call but, not from Kevin but Michael from this AAMCO shop, he letting us know that the car was ready to be picked up. We asked Michael what the problem was, and he stated that another actuator on the transmission failed and they have to replace it, and, they had one from another transmission that they were able to use it and it will not be no charge for it. We drove the car to the house and parked, this was on Friday evening. On Saturday 8/14/2021, we decided to drive the car to the market to continue testing if the car was ready for real, but, after 20-30 minutes the car start hesitating and the check engine light come on again, and, the car would not advance when pressing the gas, and worse of all will not reverse again. We brought the car back to AAMCO on Monday 8/16/2021 and Kevin asked my wife to leave the car running until the car start acting with the problem, my wife decided to drive the car aound and, not much after mayve 10 to 15 minutes the car start hesitating, my wife tood the car back and Kevin came out to check and feel the problem for himself, trying to reverse the car but, he was not able to do so, he called a mechanic from there and pushed the car back, he grab the keys and told my wife that he will call when the car is ready.
On 8/18/2021 Kevin called my wife and told her we needed to pick up the car because the problem was the Transmission Control Module (TCM) and that they will not be covering this because it was electronic.
We picked up the car from AAMCO and try to understand why they will not repair the car when they were the one who told us what will be the cost of correcting our complains. Kevin did not show any concern about the matter, and he just state "Have a nice rest of the day", turn his back and walk away, but, before that, he state that, "Your only choice is to taking to the dealer for a recall, or if you want we can take care of it, but, this will cost you $1200.00 for the part and $500.00 for labor." The point is, the car is doing exactly the same symtoms or problems that had before, even after they claimed been fixed.
Post: we contact the dealer and asked if there were any ongoing recall on this vehicle for transmission proble, and, they confirm it is no recalls for this vehicle involving the transmission.

AAmco/9177B Knox Bridge Hwy, Canton, GA 30114, United States
Phone: +[protected]) - issue with 2000 Jeep Wrangler Sport.

Below is the documented order of events:

•July 27, 2021 - drop off Jeep. AAmco tech ran transmission diagnostic tests, and identified problems - seals leaking only. Transmission reseal service.

•July 30, 2021, @ 5:30 pm pick up Jeep after transmission gaskets were replaced. Had an issue with the transmission slipping when leaving the parking lot. Also, transmission is not shifting smoothly.

Paid $1041.88 for repairs. Invoice # 112446

•August 2, 2021, spoke to Martin about having issues when the Jeep has been sitting overnight or engine cooled. The transmission clutch is slipping and not shifting smoothly.

•August 4, 2021, still having issues with Jeep setting overnight or when the engine cooled. The transmission clutch is slipping and not shifting smoothly. Went back to AAmco and the tech adjusted the TV cable to get the transmission to shift smoothly.

•August 5, 2021, dropped off Jeep at 11:15 AM and was told they would run diagnostic tests and identify the problem then call me back with a solution to fix the issue. The transmission still slipping when the engine is cooled.

•August 6, 2021, have not heard back from Mike as of 3:00 pm. I called at 3:00 pm and was told Mike would call me back. I called again at 3:30 pm and 4:31 pm and was told the same thing - that Mike would call me back. At 4:32 Mike called me (from cell phone number [protected]) and told me he would call me back in 10 minutes and give me the solution to fix this issue but, he was heading to the airport right now. He did not call me.

•August 7, 2021, Mike didn't call me back yesterday and I don't have my Jeep for the weekend.

• August 9, 2021, I have not heard from Mike as of 1:45 pm. I called AAmco at 1:45 pm and spoke to Martin about the status of my Jeep and what is the diagnosis to fix it. I asked to talk to Mike and Mr. VinBrink (Owner) and neither were in the office today and no one can decide what to do until Mike comes back to the office on Tuesday.

• 1:57 pm Martin called me back with their mechanic to discuss what they think the issue is but they had to talk to Mike to decide what to do tomorrow.

• August 10, 2021, @ 10:13 am I called AAmco to talk to Mike - was told he was not available. I called AAmco at 3:30 pm and spoke to Mike. He said the transmission needs to be rebuilt and would call me when complete.
I told Mike that because the problems were misdiagnosed, that he should reverse the charge for the first invoice. He said the charge had already been processed and it could not be credited back. I thought that was strange because credit card charges can be reversed/credits issued.

All phone calls can be verified from my phone log.

Finally, after 22 days of dealing with AAmco, the Jeep is ready to be picked up @ 2:45 Pm.

Paid $2170.91 Invoice # 112478

The Jeep is finally running normally.

I'm requesting that the first payment of $1041.88 be refunded to my credit card because of the misdiagnosis and the fact that the Jeep was not tested before being released to me. The issue that brought me to AAmco was not resolved at this time.

I know this shop is shorthanded but that should not cost me.

Thanks, Carl Bruffy
[protected] [protected]@windstream.net

Other companies charge 600.00 for 6 hours labor to change out my old transmission and put in my new one my warranty company is paying 75.oo an hour total of 6 hours. Ammco told me I would also have to pay another 622.00 plus what the warranty will pay. Total of 1222.00. It seems like the are taking advantage of there customers. I have been a customer of Ammco since 1986 I won't be doing any more business with them again

I took my 1996 Chevy suburban in and was told my transmission was going out. It was so I went through with it, had to use a credit card he then asked for another and kept adding new issues. They kept my vehicle for 3 weeks, causing me to Uber everyday. A couple weeks after I received my vehicle the check engine light came back on. Took it in and they said it was fine, cleared the dark light. And tried to sell me on rear end parts, brakes and a few other parts. Light is back on and I've been through 2 jugs of coolant already. Why won't they honor my warranty?

I dropped my truck off . They told me 2 weeks and I said fine. 3 month later they lie to you. There corporate bosses lie too. There isn't one honest person working for Aamco clued in their bosses. The vehicle is already paid for and still can't get it back excuses excuses excuses horrible company do you not take your vehicle there you won't get it back let me

I dropped my truck off 7 weeks ago . They told me 2weeks. You call to complain and the regional manager Joe Pcolla doesn't care to call back.they keep your vehicle hostage . They don't give a time because they have to think of ways to lie to
You. Blackwood Aamco is a horrible place to take your vehicle . They tell you what u want to here. They don't produce .

When the mechanic told my husband not to worry, that should of been a red flag. My husband called car shield and explained to them that he dropped off the car at aamco and they told him that they have to send someone to approve the claim. Three days later aamco mechanic told my husband that the car was done and all of the parts that were changed were there so when the inspector from car shield showed up the first time the mechanic wasn't there. So a couple of days later the inspector showed up again and put in his report that the mechanic had fixed the car without an approval. The mechanic and his supervisor have been telling my husband to apply for their card and when car shield pays them they will reimburse my husband. Every day my husband has been on the phone with car shield and they told him that aamco said that my husband told them that he gave aamco permission to do the work. It's just not right or fair that aamco gets away with being deceitful and manipulating thiefs.

had my transmssion replaced jan. 2019, paid 400 extra for lifetime warrentee
that one lasted a little over a year and only 8000 miles, took it back they took more than a month to replace it, that only lasted two months, went out again, they still have my car. it is not fixed yet and the have had it for almost 2 months now. i have almost $2000 in rental cars, someone need to call me asap.

Mark Almquist [protected]

This group of workers located at this location has blatently lied and scammed me out right in my face. I paid for all work done to my BMW 2008 at the time of the quote. I would like this company to show documentation that they did the repairs. The cars stalled, broken down, battery drained since leaving the car at your company. Transmittion, Engine all these problems couldn't be because its a 2008 BMW. Have some decency to not rip off your customers, . Yes Paying customers.

I dropped my car off about 3 weeks ago because my car was jerking. I was basically lied to from the beginning. I was promised one price 2, 309 and than was told it would cost 4, 200 when I told them no they said I cant get my car back with paying that even though they did no work. I got my car back after 3 weeks and 20 mins after driving my car was still jerking and doing the same thing. they did not fix my car and I want my money back! I am pissed and am going to file a claim in small claims court because another mechanic said I still have the same issue.