AAMCO Transmissions
reviews and complaints

AAMCO transmission 18420 Highway 3, Webster TX 77598
[protected]- contact is Gary
They rebuilt this transmission for my daughters' car last month and it still doesn't work.
The car has been returned for them to fix on Jan 03, 2023.

We have no answers about them fixing it & no idea when the car will be returned & if it will be working properly. Gary is the only person that answers the PHONE and tells me not to call him. Very poor customer service with this TX shop & apparently very poor workmanship. Can Aamco help get this 2015 Rogue repaired so the transmission is working properly?
MY CONTACT [protected]

I paid 6326 dollars didn’t make it home. I broke down on the pa turnpike was told to tow to nearest Armco was Alton’s pa 70 miles. While on taking to aamco in Altona tried calling got answering machine says open til 6 got there they were closed till Monday Got hotel for night rented a uhaul with trailer to take home Now I have to wait till Monday to call Aamco in Penn hills to get towed to fix I feel I should be reimbursed some of these tows I had out of pocket

Please file this complaint with coperate immediately, with respect to this ongoing orderal I exprecice when I need service done at this loaction : see below
Lexthelord Mygmail123
Dec 22, 2022, 12:41 PM
to 13163
Rob... Please provide status of my vehicle f-150 white
ED COOKE
H [protected] C [protected]
On Tue, Dec 13, 2022 at 6:16 AM Lexthelord Mygmail123 wrote:
Rob was not able to get towe yesterday up to the shop, but to get it up these by this afternoon... Help by contacting this franchise owner, and speak with him regarding proper custover service, and me using the aamco email vice his hotrod email which he asked me why didnt I use to contact him abvout the status of myh vehicle in the shop, totaly isane and unprofessional... As if I knew a bout the othr email... Please have snior copperate exec / sup contact, this guy is never a the laure md stior, he also operates another aamco in viriginia, this is urrgent, I have been without mhy vehicle for over 3 weeks..
Thnak you edwin cooke
Ed cooke c [protected]
Ps... I have dr appt this mornibng at va in dc...
ED COOKE
[protected]@GMAIL.com
WHEN WE READ WE EXCEED EXPECTATION... BUY A BOOK TODAY!
https://online.kitco.com/account/open-individual-account.html?rc=BTZBDX
Open a Coin Base account, you will need one or another platform to move funds $ USD to Cryptocurrency and back and forth. Use my link below to open an account. We both receive $10 in our account after you purchase $100 in crypto.
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Open an account with Kitco.com and covert some saving and checking funds to Gold and Silver... Now!
On Sat, Dec 10, 2022 at 4:07 AM Lexthelord Mygmail123 wrote:
Please senior management contact me today, [protected] h [protected]; regarding the vehicle, I went outside my home here in laurel
To drive the vehicle and experienced the same issues and concerns, prior to this repair cited in the work order... I need to have this vehicle towed by you to your facility to honor your
Commitment and warranty.. Please call me this morning when you open
Repair Order J011001
Technician: Garry Abernathy 20 Washington Blvd
Date: 01-05-2022 2:27 PM Laurel, MD 20707
Tel: [protected] ▪ Fax: [protected]
[protected]@aamcoemail.com ▪ http://www.aamcolaurelmd.com
Customer Edwin Cooke (COO004) Home: [protected]
Lexthe [protected]@gmail.com Cell: [protected]
Laurel MD 20707
[protected]@GMAIL.com
ED COOKE
[protected]@GMAIL.com
WHEN WE READ WE EXCEED EXPECTATION... BUY A BOOK TODAY!
https://online.kitco.com/account/open-individual-account.html?rc=BTZBDX
Open a Coin Base account, you will need one or another platform to move funds $ USD to Cryptocurrency and back and forth. Use my link below to open an account. We both receive $10 in our account after you purchase $100 in crypto.
https://www.coinbase.com/join/cooke_4f
Open a account with Kitco.com and covert some saving and checking funds to Gold and Silver... Now! — Forwarded message — From: [protected]@aamcoemail.com
Date: Thu, Jan 6, 2022 at 9:53 AM
Subject: Document J011001 from AAMCO of Laurel
To:
Account: COO004
To: Edwin Cooke
From: AAMCO of Laurel
[protected]@aamcoemail.com
20 Washington Blvd
Laurel
MARYLAND
20707
Please see the attached repair order from AAMCO.
[protected]@aamcoemail.com, BBB of Metro Washington DC
(SENT TO AAMCO CORPORATE OFFICE)
This aamco facility in laurel md (store nr 13163) where I have been taken my vehicles to for over 10 yrs for service, since the old manager departed who was professional and well knowledged, and inside this new manager is just the opposite, and rude and harsh in how he speaks with customers, and it's always not his fault for anything... He blames the mechanic for having a heart attack, due to my vehicle sitting for more than 3 weeks and not contact, to me the customer, about the status, of the vehicle, then it's the flat tire, and the expired tag on the vehicle so he wasn't able to ck the transmission out for the reason it was brought ninto shop by towing..., I have had issues like what occurred on this past friday, when the manager tells me why he hasn't contacted me about my vehicle in his shop. Please someone intervened and assist with this matter, I have no more patients with this shop / manager in getting my vehicle under warranty repaired. Please call me immediately.
AAMCO of Laurel Repair Order J011001
Technician: Garry Abernathy 20 Washington Blvd
Date: 01-05-2022 2:27 PM Laurel, MD 20707
Tel: [protected] ▪ Fax: [protected]
[protected]@aamcoemail.com ▪ http://www.aamcolaurelmd.com
ED COOKE
[protected]@GMAIL.com
WHEN WE READ WE EXCEED EXPECTATION... BUY A BOOK TODAY!
https://online.kitco.com/account/open-individual-account.html?rc=BTZBDX
Open a Coin Base account, you will need one or another platform to move funds $ USD to Cryptocurrency and back and forth. Use my link below to open an account. We both receive $10 in our account after you purchase $100 in crypto.
https://www.coinbase.com/join/cooke_4f
Open a account with Kitco.com and covert some saving and checking funds to Gold and Silver... Now!
=
AAMCO of Laurel Repair Order J011001
Technician: Garry Abernathy 20 Washington Blvd
Date: 01-05-2022 2:27 PM Laurel, MD 20707
Tel: [protected] ▪ Fax: [protected]
[protected]@aamcoemail.com ▪ http://www.aamcolaurelmd.com

AAMCO Transmission

69 South Green bay Road

Waukegan, IL. 60085

Ref: Name Harry

Phone# [protected]

Customer Name: Terran Cooper

202 Sunset Dr

Winchester,IN. 47394

Phone# [protected]

My Complaint: Service not rendered.

Communication problem, I authorize repair of my transmission, and other problems that may arrive in the repair process.

Problem, Paying for the repaires,,.I have to make two installments,, within two months: Jan 2023 and Feb 2023.

And there is a Hustle in Services.

I need a arbitrator to have my business taken care of.

That location in trying to hustle storage from me..My car is being serviced

Thank you

Terran Cooper

The following letter was hand delivered to the customer service rep at the AAMCO dealership in West Palm Beach, FL

December 26, 2022

Re: Request for all executed documentation for the work conducted by AAMCO on my 2010 Lincoln MKZ. Work started November 26, 2022, Your ref: R/O J123385

Dear Mr. _______,

I am requesting you provide me copies of the work estimates generated by AAMCO and signed by me for the inspection of, and replacement of the transmission, transfer case and drive shaft on the 2010 Lincoln MKZ.

The total amount for the estimate, or estimates should total $8,749.85.

The information provided should be broken down as follows:

1. Total parts cost for each major item: Transmission, Transfer Case and Drive Shaft and other

2. Other miscellaneous items

3. Total labor hours

4. Hourly labor rate.

5. Taxes.

A copy of the final invoice providing the same detail described in 1-5 above plus the names of the suppliers for the:

• Transmission,

• Transfer case and

• Drive shaft.

For each supplier provide the

• Address,

• Contact person and

• Phone number.

• And the warranty provided to AAMCO

The invoice should show this was reviewed and approved by me,

I understand this may take time on your part to produce this information, so I expect these materials will be available for me to pick up at 5:00pm on December 27, 2022.

Sincerely,

Richard K Lee

Cc: Franchise Owner

Read and received by : ________________________________

Date: __________________ Time: _________________________

The customer service rep read the letter but refused to sign he had received it.

The letter was sent on 12/27 via registered mail with a return receipt. The receipt has not yet been received,

This letter was sent to the AAMCO Franchise owner on 12/29.

We have communicated via Text.

On 12/29 I sent the following Letter of Intent To Sue

Letter of Intent-to-Sue

December 29, 2022

Owner, AAMCO Store

845 N Military Trail, Ste 1

West Palm Beach, FL 33415

Dear Mr. _______,

This Letter of Intent-to-Sue is being sent to you following up on my letter emailed to you on December 27, 2022 regarding the repair of my 2010 Lincoln MKZ and a series of text messages.

Specifically, I have over paid for parts acquired by ______, the total number of labor hours and, I believe, the labor rate charged.

I have not received an estimate from Mr _____ that I have signed, but the prices below were obtained from Auto Zone:

• Transmission Assembly, $2,529.00

• Transfer Case, $1,639.99

• Drive Shaft, $629.99

For a total estimated parts price of $4,231.99. I have independently had pictures taken of my MKZ (which I would be pleased to provide to you) and can confirm a new or reconditioned transmission and drive shaft have been installed. The transfer case appears to have been acquired from a Junk Parts Yard. Let’s assume for $200.

The total revised estimated parts price is $3,055.99.

I have made 4 payments to AAMCO as follows:

• Wells Fargo Credit card, 11/22, $1,559.25

• Wells Fargo Credit card, 11/25, $1,559.25

• Valley Bank cashier’s check, $4,341.38

• Wells Fargo, cashier’s check, $1,250.00

For a total of $8709.88.

I do not know how many labor hours were charged or the labor rate, but the total is excessive. $4,476.89 at $50/h is 89h. Does this appear to be reasonable? No.

Some deleted text.

Mr. ______, I am prepared to pay $3,055.99 for the parts but I need 2y/24,000 mile warrantees on the Transmission Assembly and Drive Shaft.

On labor and labor rates, 40h at $40/h totals $1,600, for a total bill of $4,655.99.

Based on these estimates, I should be refunded $4,053,89.

The BOTTOM LINE: This is probably not the first time Mr, _____ has overcharged a client for AAMCO services.

Before proceeding with this, I would like to fully understand your position, answer your questions and provide back-up documentation

$

Sincerely,

_____________

The owner has responded with a letter and copies of some documents that are not a signed estimate or estimates, or the final invoice.

WOW!

I'm appalled!

Brought my truck to you because of the Nationwide warranty. Brought it to your dealer to have the rear main seal on the motor and oil pan to be addressed. Was quoted 800 to 1200 for that. 2 days after I drop it off, Levante calls and say theres been a mis quote and its now 2400. He went back and forth about the transmission leaking and need to be flushed, Which was not what I brought it to you for. So knowing the trans is leaking now. He says lets just knock off the service and seal that needs replaced to make the bill 1400. I said the service was cheaper than replacing the trans so lets do the service. But had an issue with the fact they quoted me 800 to 1200 to do the original work I brought it to you in the first place. So we settled on 1700 and I okd the work. There was a calll about cutting the exhaust and another about replacing the break line wich wasnt leaking to begin with. Mo the owner?. called after I was rudly hung up on by Levante. and said he had the line fixed and there would be no charge. So, 8 days later I get a call and was told the truckk is done and I can come pick it up. I get there and pay the 1700 and take the truck 5 minutes up the road to my house. As I get out of the truck I see the dammage to the gas filler area on the drivers side rear flare. Its a dullay. I call and went directly back to the shop to let moe see the dammage. He said he'd review his cammeras and call by 9am tomorrow. So again I drive back to the house only to smell the burnning oil smell I had before and I looked under the truck to see the oils still leaking and the original problem I brought it to you in the first place was indeed still dripping. reciepy reflects M&M Integrity. 2801 rucker ave. Everett Wa. 98201... Reciept Number 1006247 Again, I say. I brought my truck to you in confidence that I would get the service your name is suposed to stand for. Now I have the problem I brought it to you with still and now Damage to the body.

I dropped my truck off at the AMCO in Bristol on dorm road 10/12/22.

I spoke with the manager Sam, he evaluated the transmission and said it would be around $800 Low end $1000 high end. I had a small knock in my engine he said he would replace a rocker arm and rods to fix it, I agreed to the price of $400. I spoke with Sam a few times about when the service will be done, he informed me a few days. I spoke back with several days later where he had told me my transmission would be $1800 Which is double the price he quoted me at. I called several times throughout the weeks, he avoided my calls, said he was in meetings and would call me back. It wasn't until my girlfriend called and asked for him that he answered, actually gave me a call. I paid my bill and thought I was done with the situation. I recently picked up my truck, drove it home. The engine still knocking so I parked it in my driveway and Transmission fluid was pouring out. I called Sam, he sent attack over to check it out, could not find a problem. I parked a truck, woke up the next day to another puddle of transmission fluid. Called Sam again sent him pictures he told me it was coming from a different issue, told me he is not paying for a tow truck to bring it back to fix it properly that I should take off parts and bring it to him.

I paid $1883.33 To fix the knock in my engine also rebuild my transmission, neither work completed too satisfactory. Is fluid is pouring out of The transmission and my engine still has a knock.

On September 30th 2022. I drop my car at aamco lake worth Florida to do transmission.

Total charge $4693.02

Jason called me to pick up my car on 10/06/22.

When come to pickup my card to get on the road I hear the noise from the transmission it not right. I come back to told Jason the transmission it not right. Then the guy who worked on my transmission come on my car he drove my car on the road with me he say the noise may be I been have before. Then he cursing at me with the f work. He say with new transmission you need break through. I refuse to pickup the car. Then Friday 10 07 22 Jason call me come pickup the car

I came to pickup my car with no choice.i to go back Pennsylvania with the noise. On the road with the noise and I feel my car heavy the normal also spend more gas the normal. When I am home in the morning I go to my car start my card I put in forward its don't go nowhere. I have to turn off the car the start back then and its work but the noise still there . I feel my car very heavy. The car repeat the same every day.

Please tell me what I have to do.

Was having trouble with my air conditioning in my 2002 Jaguar, they looked over my car and I explained what it was doing, when you turn the AC on after about 20 minutes to 45 minutes the vent on the driver's side would give out hot air, but the passenger's side would be running good with cold air. So at the time the one of the owners was there and talked to one of the mechanics and said they new what it was so they replaced the compressor and other parts that go with a kit and the evap sensor, we had this done in February of 2022 we went to visit our relative's but used our second vehicle to travel when we came back to and tried the AC in the Jaguar because it was a hot day it was still doing the same thing blowing out hot air from the driver's side so thy did not fix the problem we paid over $1900.00 dollars and they did not fix the problem so we had to do some research on we traveled to the Jaguar dealers 50 miles away and he told us what the problem was that our Door Blender ocellate needed to be replaced on the driver's side

I took my 1966 Mustang to aamco, complained about trans slow to engage and leaking fluid on 7 27 22. picked up and paid 1445 dollars. picked up car 8 4 22. took it back to aamco on 9 23 22 . trans is now slipping as I drive, and is still slow to engage. 2nd time they worked on it was told it needs rebuilding and I need to pay them again to figure out what the problem is. I lost confidence in them when I had to bring car back, now I need to take it back again.

We were having issues with the transmission on my 2019 Escape. We brought it in and was told that putting in a rebuilt transmission was the best option for us. We were told it would be done by 4pm on the 9th. When we showed up they where having issues putting the transmission back in. They finished the replacement 9/12/2022. We picked the vehicle up but it was making a some noise. We were told that the transmission was fine. We drove it for the week and the transmission failed 9/17/2022. The Aamco was closed so we had the vehicle towed to Aamco. They worked on the vehicle and when my wife picked it up the individual was rude, the vehicle was greasy on the inside and she was told they were not paying for the tow charges. As my wife drove the vehicle home it is now making noises when it shifts. I would like to know what AAMCO is going to do to correct these issues?

On August 22 I had my car towed to Aamco Transmissions in Ocala, Florida. Gary seemed to be a trustworthy, decent person and I felt comfortable about Aamco repairing my 198,000mi, 2011 Mitsubishi Outlander. He said he was going to call me around 10am the next day. He didn’t. I called him that afternoon and he said my car needed a new transmission. He said he would get back with me about how much it would cost. He didn’t. I waited until Friday, August 26th to give him some time. At that moment he told me it was going to be $6000-$9000! I told him although I liked my car and had just had a catalytic converter put in for about $3000 only two weeks ago, I wasn’t sure if I wanted to pour more money into the car. I told him it was late Friday afternoon and his shop was closing in a bit. I also stated that it was the weekend and I needed to assist my sisters in planning our father’s funeral. I told him to let me think about the over the weekend. He asked for my birthdate and without thinking I gave it to him. Then I thought about it and asked what did he need my birthdate for? He said, “to get things started on his end.” I told Gary to not do anything to the car until I put some thought into it. I told him I would call him Monday morning with a decision. He then said, even though the shop is closed I should call his cell phone number because it’s linked to the shop and send him $3000, which is half of the cost of the job. I again told him no and that I wasn’t sure if I wanted to put $6000 in a car that has already drained me. He agreed with this and said he would wait to hear from me on Monday. Well, when I called him on Monday morning at 11am he stated that he had spent over 13 hours working on my car and that since I had given him my birthdate, he had authorization from me! First of all, Friday at 3pm with a shop that closed at 5 would leave two hours of time left. The they opened 8am Monday morning and that would be 3 hours equaling 5 hours total. How he came up with over 13 hours is a ripoff! I never gave Gary authorization! I specifically said do not work on my car until you hear from me on Monday morning! Well, now they want to keep my car or have me pay 1824.90 to get it back, the cost of doing work that I didn’t authorize. Please beware of these guys at Aamco Transmissions. They are scam artists and willing to take ever measure to rip people off.

my car towed to AMCO in Fontana Arrow Route on July 28th for a diagnosis office manager Robinson said no charge Diagnostic . Got call from Mr Robinson regarding the repairs I felt it was extremely too high of a 2012 Lexus ES 350 he told me it would cost me between 4500 and 6500 Robinson said owner vacationing in Europe said to charge me $1,295

Aamco Transmission on 30 Tower Pl., Newnan, Ga 30263 has had my car since August 5, 2022. We are dealing with a warrantied transmission issue. My vehicle was drivable, however, pushed out codes. This Aamco said we needed a new transmission and since it was warranted by Ally Financial, we agreed to have the car repaired at this location. THIS HAS BEEN GOING ON FOR A MONTH because two transmission that was delivered from Dahmer Powertrain Inc., was BAD! Two different transmissions were sent to this pace of business, and both were bad. Ally Financial will ONLY deal with Dahmer Powertrain Inc. to get a transmission. A transmission business cannot get a good transmission, let alone two?!?! I believe something is going on with this particular business because I refuse to believe that every transmission that has been sent by a company that professes to inspect to detail and test every product, comes to this shop is bad!

I call Alto to get a second opinion on my vehicle for the transmission it was idling high and the power decreased I spoke with Philip Robinson he told me I can bring my car in and it's a free diagnosis I told my car in and he gave me documents stating it was a free diagnosis and said that it would be about a week or so because they had quite a few cars there and I said that was fine. Within this time I had a minor stroke as well as contracted to covid-19 virus I received one call from Philip . I explained to him my health condition he told me he had the code as well and I said wow you're at work and he said yeah I just got a mask on and I said oh okay almost done with my videos I was shocked because was testing positive I was told by my doctor that to isolate myself . Philip stating that the transmission was no good that it would either have to be rebuilt or a use one told me the cost would be anywhere between 4,600 6,500. I said wow that's high for a 2012 car I also told him that the mechanic shop that first diagnosed the car and I had it put on the scanner and I also looked underneath the car with the mechanic where he showed me where my transmission solenoid shift box was cracked Mr Phillips states that there was no crack underneath the car when I seen it myself the replacement of that particular part was around $400 . I explained to him I don't have that kind of money right now I've missed some work now I need to make sure that I get better as far as my physical health then he told

to me that he knew some people that gives loans payday loans title loans and referred me to a loan office in Fontana and gave me two particular people to speak with I explained to him that I don't want to get into debt

That I have to just pick up my car wait to I have the money to repair the car. Then he goes to tell me that I owe the shop $1,295 . I said for what he said for diagnosis I said you said that it was free that's the paperwork that I have that is free diagnosis and then he said that his the owner was in Europe that the owner wanted to charge me the fee and he was going back and forth with the owner and so there's nothing he can do about it the owner wants to charge me $1,295 for doing nothing but a diagnosis on my vehicle. I said that's crazy I said that's not right I need my vehicle back you told me that they were not releasing my vehicle.

I went to the AAMCO in Colorado Springs, Co with transmission problems with my Mitsubishi Outlander Sport. I was told I needed a new transmission, but they couldn’t find a new or used because of the auto parts shortages due to COVID. Ever time I called to check on my car was not being worked on they said they were short staffed. I got the part numbers needed to rebuild my transmission I started searching myself and have friends search. My friend found one of the parts I was told I needed to buy for $640. AAMCO finally found the other two parts but Now the price is higher than the $4700 I was quoted. Plus I’m paying the $640 for the part I found. I think this wrong I shouldn’t be up charge and have pay out of pocket for parts after waiting two months for my car to be fixed.

Complaint about AAMCO Transmission

I dropped my car off to AAMCO on Broad River Rd on about May 27th. I paid $1000 down by credit card. Mr. Chad stated that he was going to order my transmission and that it would arrive by Friday, June 3rd. to my recollection. I believe that it arrived on Monday June the 13th, 2022. Payment was made on June 8th 2022 of $2890 that was financed. Of course Mr Chad said you can pay it off in 90 days I already told him about my dire straits situation, but some people will say anything for a dollar. I paid the remainder on Thursday June the 9th. I began to pay on it because I was struggling financially and I did not want the car to be fixed and then I had to struggle to find the money. I thought I was going to get the car on Friday, June 10th, but I did not get it until Monday June 13th. The vehicle drove good the first day and then it was driving strangely again and got worse as the days went by but I thought that it was my imagination and took it back to get my air conditioner fixed. When I picked up my car from the AC service, I saw oil or grease around my driver wheel, and I thought it was just the mechanic may have placed the wheel in the greasy spot and he was too busy to clean it up. As the days went by, the grease got worse coming out of the wheel area, and I thought it was the brake fluid. I realized that it was not that and I had no idea that I was traveling in a time bomb. On Saturday July 23rd I drove a white rich family from the airport to Covington GA. I had no idea what danger we were all in. I went to Chad at AAMCO on Monday, July 25th, and he wanted to work on my vehicle, but I did not trust him since I spent all that money. The reality of the great danger that I was in and the people who rode with me did not hit me until I drove my car on Wed., June 27th to Augusta GA to visit my mother-in-law and father-in-law at their home since my mother-in-law had a medical procedure. My father-in-law came out to greet me and saw the grease on my wheel and told me that may be my bearings and or CV axle may be a problem. I realized that I was driving in time bomb. I became angry we went to a reliable company at Augusta GA and the mechanics saw the wheel and immediately said he thought it was the CV Axle. The admin staff in Augusta GA at mechanical shop Firestone ordered the CV axle complete assembly to arrive the next day which would be Thursday July 28th so that I can get back home with my family and also help my fellow veterans. Of course I had to pay the money for that as well. But on that Wednesday July the 27th I contacted Mr Chad at AAMCO and left a message and told him what happened. He never called to check on me which infuriated me since he always says to call if something happens. I went by his office on the 28th, Thursday and said some Christian and legal words to Mr Chad about my treatment brought on by him which was very unprofessional and unchristian and inhumane. I asked him for us to try to resolve it but that was to no avail. I also record the conversation. So this is how a Black Gulf War Veteran Lieutenant gets treated in South Carolina… This business should be shut down immediately. I left him a message about giving me the receipt with the serial number for the Transmission to me by Monday. I doubt he will comply and only God and the legal system will deal with him. How many other people has he and his staff done the same thing to other Black people, etc…?

I had came into corpus christi texas location and got a water pump. I had gotten a call that it was ready i picked up and stopped to put in gas and noticed tapping coming from engine I opened hood and also seen when i place in reverse my engine block jumps from reverse to start . I took back in and they knew something wasnt right on there end manager Daniel made a face like uhh ohhh as he knew what was wrong. I got another call that car was ready and did inspection to see if was done the tapping was a tensioner pully that they must have damaged while replacing because they payed on part and labor i just payed belt . But my engine was still jumping and when told the manager Daniel started being rude saying that was old part guna do that i never had my engine jump like that before and he gave me proof that they had to mess with the right engine mountso they must have damaged or something wasnt put back right i will be takig to another mechanic and whatever he says is wrong i may be filling suite if dont recieve any help. Debra christy [protected]

On 8/3, I drove my 2012 Chevy Savana to AAmco located at 22886 Alexandro Blvd in Moreno Valley. I was told there was no charge to evaluate the transmission and give me a quote for repair.

At the end of the day, I was told the transmission was really bad and the cost estimate was $5,800 for a rebuilt transmission. When I said that was too much, The manager of the shop said he can rework the numbers and get back to me.

Later that day, he re-emailed a new quote for $4800. In the meantime I obtained several other quotes from the dealers and a local transmission place. The dealer was $5,800 total for a new transmission. AAmco then said they will match that price. I then found another place that quote me $4,900 for the same services.

The manager basically said that was not accurate even though I had it in writing from the other establishment. When I told him to that I was going somewhere else, he said they are charging me $1000 to pick up the car to re-assemble the vans transmission.

The manager said that charge applies only if they have to do the work to put back together. I told them to put the parts in the back of the van and I’ll

Have it towed. They said ok.

When I called to see if the van was ready for pickup, the manager said the owner will not release the van unless I pay $500. I told him no.

I have contacted AAmco corporate and plan to file a complaint with the BAR.

I highly recommend the Cream Ridge Aamco if you don’t expect your car to be repaired in less than a year and until it‘s repaired you want to spend lots of money on public transportation, car rentals and rely on friends and neighbors for your transportation needs. Otherwise, GO ELSEWHERE. They greatly lack any professional responsibility or integrity.

After driving our car to the Cream Ridge Aamco for a “noisy engine,” it was over a year that we finally made arrangements to have our car transported to another shop for repairs since it was inoperable. That is correct, it was operable when we took it to them, but wasn’t when it was given back to us. During the interim that it was at Aamco, we heard many, many excuses why they couldn’t get it repaired from, “we can’t figure out the problem, we don’t have the part, we can’t find the part, we are short staffed, we’re sending it to another shop for repairs, we put in a replacement motor and it still doesn’t run, we’ve put in a second used motor and it doesn’t work either.” Usually, they would tell us the car would be operable the following Friday, yet when we called, it wasn’t repaired. In over a year we made 30 phone calls to check on the car’s status and they only called us two times to give us an update. Totally unprofessional over and over again. Finally, after a year of broken promises and them saying, “I’ve washed my hands of this car,” we made arrangements to have our car taken elsewhere. We were NEVER offered a “lender car,” reimbursed for our time and frustration or given a “fair market value” for our car. Correspondence with the Aamco headquarters never was productive. Aamco should be embarrassed and ashamed of this shop’s craftmanship and public relations with its customers. I HIGHLY RECOMMEND THAT YOU DO NOT TAKE YOUR VEHICLE TO THE CREAM RIDGE AAMCO.