Hughesnet offers poor and expensive service
I signed up with Hughesnet. Unfortunately, problems began immediately. They charged me $199. 99 for standard installation of the dish, but when their contractor came out to install, he said he had to do a special install. This costs me an additional $288. So for an hour's worth of work, I spent almost $500 to have my satellite dish installed...

HughesNet vs Verizon
We have been using HughesNet for our small business internet access for several years. Though their literature says to expect download speeds during high-usage times of 800 kbps and upload speeds of 130 kbps, we were routinely getting a simple page that downloaded in under 3 seconds in the mornings requiring 3 minutes or more in the afternoon, a degradation of at least 60X...

Hughesnet Sucks
Hughesnet SUCKS!! Initially, I paid like $600. to have the service installed, then $59. 99 per month. Within the last year or so, I kept getting this "Fair access policy, " where they basically shut your internet down for 24 hours. Also, for several months now, my service has been slow or not working at all...

HughesNet sucks!
Are you kidding me? My HughesNet runs at 2Kb or about 14 times slower than dial-up, yet costs $60 a month. I can cancel my 15 month contract at a cost of $700, so you figure it out. The installer was so fat he couldn't climb on the roof so he charged me $132. 50 which is a scam for the installer to make extra money, to install a pole into the ground...

HughesNet is a fraud and sham!
Where do I start? HughesNet is a fraud and a sham. In 2002 I subscribed to DirectWay for my Home business. I have NO other “access” to high speed internet (especially with Hughes Net) that raids my wallet on a monthly basis for 800% of the coats of dial up. Currently my speeds are 36 Kps up and 20 kps down, slower that dial up...

Dealing with HughesNet was a huge mistake!
service page of the Hughesnet site thing my serial # to the modem and my account # were different from the account # on the statement they have this all clusterf**ked! I told them that since opening an account with them it has been nothing but an inconvenience. they don't care and it's still not resolved the last 2 times I was on hold forever it seemed and then afterwards they say you'll be contact within 24 to 48 hrs...

The HughesNet Run-a-round
Tech Support decided that our modem and our adapter cord needed replaced. A re-furbished modem is available from Tech Support for $140 with a 3 month warranty. The adapter cord was priced at $125.<br />
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However a NEW modem is available from Sales for $125 w...

HughesNet make me feel used and abused!
I made arrangements for this service in August 2006. I was told due to a promotion the 100.00 installation fee would not be required. On August 13, a Sunday, the installer arrived. However, I was charges an addition 125.00 for the installation of a pole as the installer did not want to put...

Installation rebate run-around
email and a password on HughesNet 's "Smart Viper" web window or cannot proceed any farther. I do not know what email it wants. I have tried every one I have but nothing is allowed that I try. To get my $100 rebate I have to log in first. I am stopped from proceeding any farther, furthermore the rebate site states also that I must have a printer to print out a rebate form to send in by snail-mail...

They have no idea what to do if you are using a MAC
I have had Hughesnet for 3 years now because I can't get cable or DSL in my area. It is awful. The connection speed is terrible. I am writing this at 2am and that seems to be the only time when I have decent internet access. I keep getting a message that the internet failed to connect to the server...

Providing of Internet Access
HughesNet has a habit of cutting me off from internet access when they consider I've reached my "limit". Even though I'm still paying for the service, after being cutoff, I have no access to the internt. Within the United States, that's considered "Theft Of Services"...

Absolutely the worst service experience of my life
until I encountered Hughesnet . Here's my story: 1. Purchased "Elite" service to replace my existing ISP. then found that the Hughesnet service was 1/3 third as fast as my existing service. at over twice the price. 2. When installing my satellite antenna, the installer created a leak in my roof which caused over $600 to fix and Hughesnet claimed no responsibility...

Nightmare
considering using the HughesNet . DON"T DO IT YOU WILL BE SORRY!...

Rip off
I have had Hughesnet for 9 months now and if I'm lucky I've maybe had good internet service for 2 months. Most of the time it is slower than dial up that is if I have any internet at all. For the last 6 days I've been getting that Hughesnet cannot connect to the TCP so I haven't even had slow internet, but I bet they don't reduce their high cost of it...

bullshit and lies
i had hughesnet installed at my house on jan 22 2010 the sales dept told me it would work fine with my ps3 game system so they come hooked all the stuff up the installer left my house with out checking the service he told me it will work great and that he was very busy and had to move on to the next one...

incompetant tech support
forced to purchase HughesNet satellite internet service since moving to a rural location that does not provide any other internet options. <br /> <br /> I dreadfully called HughesNet Technical Support knowing full-well beforehand that I was gonna hear the "it's not our fault call your computer's tech support people" spiel (as I had heard the previous two times this had happened)...

Awful experience
I visited a site called HughesNet Uncensored (via my new s-l-o-w dial-up ISP), a website dedicated to satellite users that I joined years ago, particularly HughesNet customers, which has help pages and forums to answer questions that users have, that are not readily available anywhere else--including the HughesNet site...

100% Failure In All Areas
I plan to call Hughesnet today at 1-877-337-3880. I caled the other day to another phone number they had listed and was told the call could not be completed as dialed. I caled (2) more times to make sure I was not making a dialing error myself. but same message came up each successive time...

Terrible service
Hughesnet publishes (see FAQ 03-Connection speeds) that a Pro Plan subscribeer will geet up to 1. 0 Mbps, with typical speeds of about 650-750 Kbps during peak times. They are right about the speed of 650-750, but its all day long! Peak hours are 24 hrs to them, not just a cuple of hours when everyone is checking email or whatever...

Slooooow speed. Not as advertised
option available is Hughesnet. I pay nearly $80/month for their premium home service which is supposed to be 1. 6Mbps downlink and 250Kbps uplink. Oh, and don't forget that I have a 250Mb limit on downloads. If I go over, my speed is throttled to less than dial-up speeds for a 24 hour period, beginning from the time I went over the limit...

Horrible all around service
tier of service from HughesNet. The pages load horribly slowly. I let my computer download a YouTube clip that was 1minute and 32 seconds long and with HughesNet it took 47 hours before I finally gave up. Keep in mind the video never did fully load. When the "technician" came to my house to install my huge eyesore of a dish in my yard he didn't bury the cable from the dish to the house...

Terrible Internet service ands support
I have been with Hughesnet formerly DirecPC for almost 8 years, they are the worst company I have ever worked with. Terrible product, terrible service. Now they have a policy if you are on the basic service - which is 65. 00 per month, if you exceed there given downloads, your speed gets downgraded for 24 hrs...

Simply worst
HughesNet is so slow you can't even get their own web page to load to try and get help. The no-service customer agents have no authority and don't speak English. The standard customer service call makes you repeat your information and complaint to 3-4 different people who do not speak English, then they put you on hold for a long time and then they give you a worthless case number for future non-productive calls...

Overcharged
Last March, I spent $500 to get HughesNet satellite internet, because there was no cable or dsl in my area at the time. I continued spending $70/month + $5/month invoice fee for 1Mbps/200kpbs upstream speed internet that is slower than cable, dsl, and stops working after using only 375MB of bandwith in a 1-2 day period...

Terrible service
'fix' my Hughesnet satellite system AGAIN. According to them there is nothing wrong with my equipment. I was also just on the phone with customer support asking about the terrible upload and download speeds I have been having. The speeds I am getting right now at this moment are LESS than HALF of what was advertised/promised when I began this nightmare over a year ago...