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LG Electronics

LG Electronics review: “frustrating customer service experience” 1

W
Author of the review
11:55 am EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Too bad Complaints Board doesn’t offer fractional star, so I’m forced to give LG one full star.

I recently had an interaction with LG customer service that left me feeling incredibly frustrated. As someone who values their time, I was disappointed by the inefficiency and lack of proper communication.

I spent nearly half an hour on the phone, only to discover that my extended warranty required me to contact the store directly. Had they asked the right questions at the beginning of our conversation, we could have resolved the issue in just a minute.

This experience highlights a significant flaw in LG’s customer service process. As a company, they should prioritize their customers’ time and ensure that inquiries are handled efficiently. Unfortunately, my encounter fell short of these expectations.

I hope LG takes note of such feedback and works to improve their customer service. Time is precious, and wasting it unnecessarily is frustrating for anyone. If you’re considering LG products, be aware that their support system may need some refinement.

Feel free to adjust or personalize this review as needed. Remember, constructive feedback can drive positive change, and your voice matters! 😊👍

Recommendation: Stay away

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M
M
Mr. Helpful
Los Angeles, US
1373 comments
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Hi Willie.

We couldn't agree more. Constructive criticism can bring about very positive change.

We wish we understood better as to what your exact conversation included. Information for your extended warranty should have included details as to how to utilize the program. It becomes difficult, if not impossible, to direct someone as to how to handle a third-party program.

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