CB Airlines and Air Travel Iberia Airlines €600 Euro in approved compensation

Iberia Airlines review: €600 Euro in approved compensation

VA Traveler of US

Jan 10, 2024 12:21 pm EST

Verified customer

Featured review

My July flight from Barcelona to Madrid was delayed to the extent that it caused me to miss my connecting flight from Madrid to the US, and they rescheduled me for a flight a full 24 hours later.

I filed for compensation, which was approved as of September (I had to file more than once in August, after being told the filing number was incorrect).

I have provided all of the information required for funds to be wire transferred to my bank account. I received a message on Dec. 19, 2023 that the first attempt to make the transfer was not successful (no reason was given). I confirmed with my bank that all of the account information, including all bank codes, was correct.

Today I contacted Iberian's Customer Service call line. The representative now tells me that the case number "doesn't work" and that the only resolution is to file the complaint all over again.

I told her that was an unacceptable resolution and asked to speak with a supervisor. She said she had just spoken with them, and that this was the only option. When I asked again to speak with a supervisor, she said they were not available and would tell me the same thing. After going back-and-forth with the same conversation several times, she finally told me to call back in an hour, when a supervisor would be there.

This sounds like Iberian is working hard to avoid paying the compensation that is legally due to me.

Desired outcome: Full payment of the compensation within 30 days.

Confidential Information Hidden: This section contains confidential information visible to verified Iberia Airlines representatives only. If you are affiliated with Iberia Airlines, please claim your business to access these details.

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Iberia Airlines - Overbooking and delay 2

Resolved

Iberia Airlines - Horrible service + missing luggage 5

Iberia Airlines - Usurpação

Iberia Airlines - Waiting for compensation on lost flights and expenses due to Iberia cancellation.

Iberia Airlines - Lost baggage and missing property 2

Resolved

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Iberia Airlines contacts

Iberia Airlines phone numbers

+34 901 111 500
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33%
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Mexico

More phone numbers

Iberia Airlines emails

ibplus@iberia.es

100%
Confidence score: 100%

Support

accessibility@iberia.com

98%
Confidence score: 98%

customerrelationsit@iberia.com

97%
Confidence score: 97%

support

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