CB Vehicle Rental and Leasing Hertz Explanation about change in my rental

Hertz review: Explanation about change in my rental

Sanitizer of US

Nov 20, 2023 12:17 pm EST

Verified customer

Featured review

Time of incident - 11/20/23 @ 11:00 A.M at the Sharonville HLE location.

I put in a rental request on-line 10/31/23 and the option I chose was for a gas focus or similar. when i arrived i was told the car was not available and my only option was an electric car. I did not want an electric car then i was told there would be an additional $12.00/per day fee for a gas car. my question is why should be I penalized for something that is listed as a choice and then not there at pick up time. That to me is not my problem. The young lady seemed very non caring, disinterested and didn't even give a "hoot" explaining to me when she said the term similar meant the car could be an electric car. She had a very "oh well" attitude. To me similar has always been a different make and model of a car not the mode of power source. if I wanted an electric car i would have chosen an electric car as there were options for both. I felt/feel if you didn't have what I ordered i should gotten what you had available in the mode of power source i requested at the price of what i was expecting to pay.

also it sure would've gone along way if the personel displayed a better level care in helping customers resolve and understand mattes like this

Desired outcome: I would like the extra $12.00 per day (total $84.00) I was charged per day to be reversed out and taken off my charge

Hertz - verbale fine online 122

Resolved

Hertz - incorrect charged of 150€ after 5 months 39

Hertz - i'll never rent from them again! 29

Hertz - traffic ticket in italy 4

Resolved

Hertz - visa charges 5

Resolved

Hertz - Electric vehicle rental

Hertz - hertz billed me 151.60 british pounds for a service they never provided; etc etc 1

Hertz - Hertz car rental in Atlanta Airport

Hertz - scam for bogus "incidents" - hertz thrifty dollar

Hertz - car rental 1

View all Hertz reviews and complaints

Previous review Next review

0 comments

Add a comment

Hertz contacts

Hertz phone numbers

+1 (800) 654-3001
+1 (800) 654-3001

Click up if you have successfully reached Hertz by calling +1 (800) 654-3001 phone number 4 4 users reported that they have successfully reached Hertz by calling +1 (800) 654-3001 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (800) 654-3001 phone number 5 5 users reported that they have UNsuccessfully reached Hertz by calling +1 (800) 654-3001 phone number

United States

+1 (800) 654-3131
+1 (800) 654-3131

Click up if you have successfully reached Hertz by calling +1 (800) 654-3131 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (800) 654-3131 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (800) 654-3131 phone number 4 4 users reported that they have UNsuccessfully reached Hertz by calling +1 (800) 654-3131 phone number

USA, Canada and Puerto Rico

+1 (800) 263-0678
+1 (800) 263-0678

Click up if you have successfully reached Hertz by calling +1 (800) 263-0678 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (800) 263-0678 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (800) 263-0678 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (800) 263-0678 phone number

Canada

+44 207 365 3369
+44 207 365 3369

Click up if you have successfully reached Hertz by calling +44 207 365 3369 phone number 5 5 users reported that they have successfully reached Hertz by calling +44 207 365 3369 phone number Click down if you have unsuccessfully reached Hertz by calling +44 207 365 3369 phone number 9 9 users reported that they have UNsuccessfully reached Hertz by calling +44 207 365 3369 phone number

United Kingdom

+61 180 055 0078
+61 180 055 0078

Click up if you have successfully reached Hertz by calling +61 180 055 0078 phone number 1 1 users reported that they have successfully reached Hertz by calling +61 180 055 0078 phone number Click down if you have unsuccessfully reached Hertz by calling +61 180 055 0078 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +61 180 055 0078 phone number

Australia

+64 33 586 789
+64 33 586 789

Click up if you have successfully reached Hertz by calling +64 33 586 789 phone number 1 1 users reported that they have successfully reached Hertz by calling +64 33 586 789 phone number Click down if you have unsuccessfully reached Hertz by calling +64 33 586 789 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +64 33 586 789 phone number

New Zealand

+43 179 532
+43 179 532

Click up if you have successfully reached Hertz by calling +43 179 532 phone number 1 1 users reported that they have successfully reached Hertz by calling +43 179 532 phone number Click down if you have unsuccessfully reached Hertz by calling +43 179 532 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +43 179 532 phone number

100%
Confidence score

Austria

+32 27 173 207
+32 27 173 207

Click up if you have successfully reached Hertz by calling +32 27 173 207 phone number 0 0 users reported that they have successfully reached Hertz by calling +32 27 173 207 phone number Click down if you have unsuccessfully reached Hertz by calling +32 27 173 207 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +32 27 173 207 phone number

Belgium

+45 33 179 057
+45 33 179 057

Click up if you have successfully reached Hertz by calling +45 33 179 057 phone number 1 1 users reported that they have successfully reached Hertz by calling +45 33 179 057 phone number Click down if you have unsuccessfully reached Hertz by calling +45 33 179 057 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +45 33 179 057 phone number

100%
Confidence score

Denmark

+358 961 500 595
+358 961 500 595

Click up if you have successfully reached Hertz by calling +358 961 500 595 phone number 0 0 users reported that they have successfully reached Hertz by calling +358 961 500 595 phone number Click down if you have unsuccessfully reached Hertz by calling +358 961 500 595 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +358 961 500 595 phone number

Finland

+33 969 394 049
+33 969 394 049

Click up if you have successfully reached Hertz by calling +33 969 394 049 phone number 3 3 users reported that they have successfully reached Hertz by calling +33 969 394 049 phone number Click down if you have unsuccessfully reached Hertz by calling +33 969 394 049 phone number 3 3 users reported that they have UNsuccessfully reached Hertz by calling +33 969 394 049 phone number

France

+354 522 4400
+354 522 4400

Click up if you have successfully reached Hertz by calling +354 522 4400 phone number 0 0 users reported that they have successfully reached Hertz by calling +354 522 4400 phone number Click down if you have unsuccessfully reached Hertz by calling +354 522 4400 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +354 522 4400 phone number

Iceland

+353 539 152 500
+353 539 152 500

Click up if you have successfully reached Hertz by calling +353 539 152 500 phone number 0 0 users reported that they have successfully reached Hertz by calling +353 539 152 500 phone number Click down if you have unsuccessfully reached Hertz by calling +353 539 152 500 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +353 539 152 500 phone number

Ireland

+39 269 430 019
+39 269 430 019

Click up if you have successfully reached Hertz by calling +39 269 430 019 phone number 1 1 users reported that they have successfully reached Hertz by calling +39 269 430 019 phone number Click down if you have unsuccessfully reached Hertz by calling +39 269 430 019 phone number 9 9 users reported that they have UNsuccessfully reached Hertz by calling +39 269 430 019 phone number

Italy

+31 202 013 519
+31 202 013 519

Click up if you have successfully reached Hertz by calling +31 202 013 519 phone number 1 1 users reported that they have successfully reached Hertz by calling +31 202 013 519 phone number Click down if you have unsuccessfully reached Hertz by calling +31 202 013 519 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +31 202 013 519 phone number

100%
Confidence score

Netherlands

+47 21 513 700
+47 21 513 700

Click up if you have successfully reached Hertz by calling +47 21 513 700 phone number 1 1 users reported that they have successfully reached Hertz by calling +47 21 513 700 phone number Click down if you have unsuccessfully reached Hertz by calling +47 21 513 700 phone number 2 2 users reported that they have UNsuccessfully reached Hertz by calling +47 21 513 700 phone number

Norway

+351 219 426 385
+351 219 426 385

Click up if you have successfully reached Hertz by calling +351 219 426 385 phone number 1 1 users reported that they have successfully reached Hertz by calling +351 219 426 385 phone number Click down if you have unsuccessfully reached Hertz by calling +351 219 426 385 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +351 219 426 385 phone number

100%
Confidence score

Portugal

+7 495 775 8333
+7 495 775 8333

Click up if you have successfully reached Hertz by calling +7 495 775 8333 phone number 0 0 users reported that they have successfully reached Hertz by calling +7 495 775 8333 phone number Click down if you have unsuccessfully reached Hertz by calling +7 495 775 8333 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +7 495 775 8333 phone number

Russia

+34 917 497 778
+34 917 497 778

Click up if you have successfully reached Hertz by calling +34 917 497 778 phone number 1 1 users reported that they have successfully reached Hertz by calling +34 917 497 778 phone number Click down if you have unsuccessfully reached Hertz by calling +34 917 497 778 phone number 3 3 users reported that they have UNsuccessfully reached Hertz by calling +34 917 497 778 phone number

Spain

+46 96 047 330
+46 96 047 330

Click up if you have successfully reached Hertz by calling +46 96 047 330 phone number 0 0 users reported that they have successfully reached Hertz by calling +46 96 047 330 phone number Click down if you have unsuccessfully reached Hertz by calling +46 96 047 330 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +46 96 047 330 phone number

Sweden

+55 800 979 2020
+55 800 979 2020

Click up if you have successfully reached Hertz by calling +55 800 979 2020 phone number 1 1 users reported that they have successfully reached Hertz by calling +55 800 979 2020 phone number Click down if you have unsuccessfully reached Hertz by calling +55 800 979 2020 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +55 800 979 2020 phone number

100%
Confidence score

Brazil

+52 18 006 543 030
+52 18 006 543 030

Click up if you have successfully reached Hertz by calling +52 18 006 543 030 phone number 1 1 users reported that they have successfully reached Hertz by calling +52 18 006 543 030 phone number Click down if you have unsuccessfully reached Hertz by calling +52 18 006 543 030 phone number 3 3 users reported that they have UNsuccessfully reached Hertz by calling +52 18 006 543 030 phone number

Mexico

+86 212 226 1700
+86 212 226 1700

Click up if you have successfully reached Hertz by calling +86 212 226 1700 phone number 1 1 users reported that they have successfully reached Hertz by calling +86 212 226 1700 phone number Click down if you have unsuccessfully reached Hertz by calling +86 212 226 1700 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +86 212 226 1700 phone number

100%
Confidence score

China

+91 222 921 0300
+91 222 921 0300

Click up if you have successfully reached Hertz by calling +91 222 921 0300 phone number 0 0 users reported that they have successfully reached Hertz by calling +91 222 921 0300 phone number Click down if you have unsuccessfully reached Hertz by calling +91 222 921 0300 phone number 2 2 users reported that they have UNsuccessfully reached Hertz by calling +91 222 921 0300 phone number

India

+27 112 898 001
+27 112 898 001

Click up if you have successfully reached Hertz by calling +27 112 898 001 phone number 2 2 users reported that they have successfully reached Hertz by calling +27 112 898 001 phone number Click down if you have unsuccessfully reached Hertz by calling +27 112 898 001 phone number 4 4 users reported that they have UNsuccessfully reached Hertz by calling +27 112 898 001 phone number

South Africa

+1 (205) 548-6082
+1 (205) 548-6082

Click up if you have successfully reached Hertz by calling +1 (205) 548-6082 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (205) 548-6082 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (205) 548-6082 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (205) 548-6082 phone number

+1 (205) 293-2889
+1 (205) 293-2889

Click up if you have successfully reached Hertz by calling +1 (205) 293-2889 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (205) 293-2889 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (205) 293-2889 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (205) 293-2889 phone number

+1 (405) 775-3462
+1 (405) 775-3462

Click up if you have successfully reached Hertz by calling +1 (405) 775-3462 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (405) 775-3462 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (405) 775-3462 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (405) 775-3462 phone number

+1 (201) 307-2233
+1 (201) 307-2233

Click up if you have successfully reached Hertz by calling +1 (201) 307-2233 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (201) 307-2233 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (201) 307-2233 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (201) 307-2233 phone number

Shared Services

More phone numbers