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Dear Flydubai Customer Service,
I am writing to express my deep disappointment and concern regarding the unprofessional behavior I experienced during my recent flight with Flydubai. As a frequent flyer who has always regarded your airline with high regard i’m skyward member i fly almost every two weeks and i made skywards for my company to fly my employees with flydubai , this incident has left me incredibly dissatisfied and compelled me to bring this matter to your attention.
Flight Details:
Flight Number: FZ 1625
Date of Travel: 18/09/2023
Origin: DXB DUBAI
Destination: TEL AVIV
Skyward: EK [protected]
During the aforementioned flight, as i pay more for businesses seats for me and my father as well expected to provide exceptional service people with kids keep entering to our side without anyone speaking with them . One of the cabin crew lady took my fathers jacket and put it in the closet as we landed all the economy people stepped in to leave first nobody spoke with them i told the women from the cabin crew she did in her hands like she can’t do anything instead of letting us leave on our comfort we were 4 people you can ask all of them i told them that im going to right this mail and i have short video of the experience i can share with you im not sending this mail to receive something i just want for next time when i pay extra for business to be more professional , they entered and the guys in front that paid more for business couldn’t reach there bags in tye seats back because they entered and my father forgot his balmain blazer because of the unprofessional management .
To provide you with a clear account of the incidents, I would like to highlight the following specific instances:
1. Kid was entering all the time with his father and sit for few minutes until someone tell them to leave behind my back
2.the economy class enters as soon as the plane stops without attention from the cabin crew even that i told her to tell them to leave
It not only marred my experience as a passenger but also reflects poorly on the reputation of Flydubai. As an airline known for its commitment to customer satisfaction, I trust that you will take this matter seriously and address it promptly.
I believe it is crucial for Flydubai to implement additional training programs and guidelines to ensure that such incidents do not occur in the future.
Please find attached copies of my boarding pass and any other relevant documentation that supports my claim. Should you require any further information or clarification, please do not hesitate to contact me at
+972-[protected]
Or
+971-[protected].
I look forward to a swift and satisfactory resolution to this matter. Thank you for your attention and prompt action.
Thank you,
Karam Zahalka
[protected]@urbanc.net
