CB Airlines and Air Travel AirAsia Reschedule time by airasia flight effected to my connecting flight from kota bharu to kuala lumpur

AirAsia review: Reschedule time by airasia flight effected to my connecting flight from kota bharu to kuala lumpur

Nurulahda Sulaiman of Kota Bharu, MY

Nov 08, 2023 2:57 am EST

Verified customer

Featured review

Dear airasia,

[protected] - [ ref:!00D7F02WjH.!5002u0odn3F:ref ]

Saya nurulahda sulaiman telah membeli tiket penerbangan seperti maklumat tertera, untuk makluman pihak AIRASIA perjalanan ini melibatkan 13 orang yang akan ikut bersama bagi trip perjalanan kami namun kekangan masalah connecting flight adalah melibatkan 7 pelanggan sahaja yang perlu bergerak dari KOTA BHARU - KUALA LUMPUR. Berikut adalah detail perjalanan kami.

BOOOKING :TRIP.COM (69HP66) 7 ORANG

16/11/2023 – MALAYSIA AIRLINES (MAS)

9.40am-10.50am (KOTA BHARU-KUALA LUMPUR T1)

*permohonan jasa baik puihak AIRASIA untuk menggantikan tiket penerbangan ini dengan menggunakan apa-apa penerbangan asalkan pihak kami boleh tebang ke PADANG INDONESIA pada 16/11/2023 tersebut.

1. BOOOKING : AIRASA APPS (J2MVPV) 1 ORANG

16/11/2023 – AIRASIA

3.30pm – 3.30pm (KUALA LUMPUR T2 - PADANG INDONESIA)

2. BOOOKING : AIRASA APPS (K5EHKM) 6 ORANG

16/11/2023 – AIRASIA

3.30pm – 3.30pm (KUALA LUMPUR T2 - PADANG INDONESIA)

*RESCHEDULE BY AIRASIA*

16/11/2023 – AIRASIA

11.10am – 11.10am (KUALA LUMPUR T2 - PADANG INDONESIA)

3. BOOOKING : ONLINE TRAVEL AGENT TRIP.COM (A67BGJ) 3 ORANG

20/11/2023 AIRASIA

8.00am – 10.05am (PADANG INDONESIA – KUALA LUMPUR T2)

4. BOOOKING : ONLINE TRAVEL AGENT TRIP.COM (Z2JNYL) 4 ORANG

20/11/2023 AIRASIA

8.00am – 10.05am (PADANG INDONESIA – KUALA LUMPUR T2)

5. BOOOKING :TRIP.COM (691RZ5) 7ORANG

20/11/2023 MALAYSIA AIRLINES (MAS)

1.00am -14.05am ( KUALA LUMPUR T1 – KOTA BHARU)

Saya dengan ini ingin mengungkapkan ketidakadilan bagi pihak saya untuk menanggung kerugian kos tiket dari KOTA BHARU KE KUALA LUMPUR pada Tarikh 16/11/2023 yang tidak mahu ditanggung oleh AIRASIA, setelah beberapa kali complain/rungutan bertulis melalui websiteAIRASIA di lakukan mereka hanya menawarkan kepada saya 3 langkah pilihan sahaja bagi tiket KUALA LUMPUR – PADANG pada Tarikh 16/11/2023 iaitu :

1.Free move flight within 30 days before or after the original departure date, OR

2.Credit account with 730 days validity, OR

3.Full Refund

Sedangkan pada pihak saya segala persiapan seperti sewaan kereta, hotel dan susunan perlajanan juga telah di selesaikan dan kos pembayaran jugak telah dilakukan untuk tujuan perjalanan kami semasa di padang.

saya telah cuba menghubungi pihak MALAYSIA AIRLINES Untuk proses penukaran Tarikh dan waktu bagi perjalanan kami dari KOTA BHARU KE KUALA LUMPUR, namun kami perlu menanggung kerugian sebanyan RM130/Seorang (RM910 UNTUK 7 ORANG) untuk cas tambahan berikutan penukaran waktu penerbangan kami sedangkan kekangan dan kesalahan ini bukan lah disebabkan oleh pihak kami mahupun pihak MALAYSIA AIRLINES.

Saya telah menyatakan permohonan saya kepada pihak AIRASIA untuk membantu kami bagi penukaran perjalanan dari KOTA BHARU KE KUALA LUMPUR namun pihak AIRASIA tidak mahu bertanggungjawab ke atas masalah tersebut.

Saya telah menilai kos kerugian jika kami memilih untuk membatalkan penerbangan kami ke KUALA LUMPUR-PADANG INDONESIA adalah lebih tinggi kerana kos-kos lain telah dikeluarkan seperti :

1.Tiket pergi dan balik untuk KBR-KUL DAN KUL-KBR (MAS) 7 ORANG (RM546+RM532= RM1078)

2. TEMPAHAN SEWAAN KERETA DI PADANG SEPANJANG 5 HARI

3. TEMPAHAN SEWAAN HOTEL DI PADANG SEPANJANG 5 HARI

4. KEKANGAN BAGI 6 AHLI KELUARGA LAIN YANG BERADA DI PAHANG YANG AKAN TURUT SERTA BERSAMA SAYA BAGI PERJALANAN INI. (tiada masalah connecting flight seperti kami yang berada di Kelantan)

5. KEKANGAN CUTI DAN PERJALNAN KELUAR NEGARA YANG TELAH DI MOHON BAGI KAMI YANG BEKERJA SEKTOR KERAJAAN mengikut tarih yang ditetapkan.

Saya juga telah menyemak harga tiket baru yang perlu kami tanggung bagi perjalanan ini adalah sebanyak RM1218 bagi perjalanan KBR-KUL jam 8.00am-9.10am /RM910 bagi kos reschedule menggunakan MALAYSIA AIRLINES

Dengan ini saya memohon pihak AIRASIA untuk mempertimbangkan permohonan kami berkenaan tiket penerbagan KOTA BHARU-KUALA LUMPUR PADA Tarikh 16/11/2023 pada jam 8.00am

SEKIAN TERIMA KASIH

Claimed loss: RM1218 NEW TICKET PRICE FOR CONNECTING FLIGHT

View 0 more photos

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