CB Airlines and Air Travel Etihad Airways Ticket cancellation refund not paid even after 7 months from cancellation

Etihad Airways review: Ticket cancellation refund not paid even after 7 months from cancellation

Padmanabha of BANGALORE, IN

Nov 28, 2023 7:51 am EST

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Booking Reference Number: U62BNY for Self Ticket # [protected]

Passenger name: Ananthapadmanabha, Vellore Janardhanpillai

Booking Reference Number: UE2NTA for my spouse Ticket # [protected]

Passenger name: Shobana Padmanabha

I had booked two Etihad airline tickets on 27th Jan 2023 at INR 91660 per ticket (Total INR 183320) using my Master Credit Card number ending with 5014.

Due to family emergency, I had cancelled both these tickets on 4th May 2023. These were refundable tickets. Etihad airways call center has informed that the refund process has been initiated and approved as per details given below:

The refund amount approved is as follows: (as informed by Etihad call center):

INR 81160 for booking reference U62BNY and ticket # [protected]

INR 81160 for booking reference UE2NTA and ticket # [protected]

I have not received the refund amount for these two tickets as of today 28th Nov 2023. It is almost 7 months from the date the tickets were cancelled.

I kindly request you to look into this and ensure that the approved amount of INR 162320 is credited to my credit card immediately.

Thank you for your understanding,

Ananthapadmanabha, Vellore Janardhanpillai

Phone: +[protected]

Claimed loss: INR 183320

Desired outcome: Please pay the committed refund amount of INR 162320. This amount has not been received till today 28th Nov 2023. Appreciate if the full ticket vale of INR 183320 is paid as this is pending from a long time.

Etihad Airways response

Nov 30, 2023 9:32 am EST

Etihad Airways customer support contacts

Phone numbers

+1 (800) 266-7883

+44 345 608 1225

Address

New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, AE

Website

www.etihad.com

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Hi there, we'd like to have a closer look into your concerns. Please reach out to us via our other social media channels such us Facebook, Instagram or Twitter, and we'll be happy to assist further. *Ann

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This complaint has been resolved automatically due to user's inactivity.

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Etihad Airways contacts

Etihad Airways phone numbers

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