CB Airlines and Air Travel Etihad Airways Complaint

Etihad Airways review: Complaint

Bruan Herdman of Swansea, GB

Nov 02, 2023 3:01 am EDT

Resolved

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Featured review

F light number booking ref, tqzbsa ey424 from london heathrow toabudhabi 25thseptember

Busisness class

Not very well treated by your ground staff. Tey put me in a que for econimy class. Twice I gave my travel documents to the staff and non of them noticed I was buisness class. Hence I was not fast tracked which put a great strane on my leggs by the way im 77years old. It was not noticed that I was business class until I checked my baggage I was so shatterd my leggs would not work. They in there grace got me a wheel chair and thats how I got around heathrow the flight was very nice to abu dababi. On comencing my journy from abu dabai to manila flight number ey423 they put me in a seat that wea big enough for a 10 year old im over 6feet tall. No placeto hang my coat. The charger foe my mobile not working I asked a flight attendant about this and she told me it whiil work when we take ofa lie it never did work so I had no way of contacting my friends in manila. Terrible flight.

No more etihad for me.

Etihad Airways response

Nov 02, 2023 8:38 am EDT

Etihad Airways customer support contacts

Phone numbers

+1 (800) 266-7883

+44 345 608 1225

Address

New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, AE

Website

www.etihad.com

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I'm truly sorry to hear about the disappointing experience you had during your recent flights with us, Bruan. We sincerely apologize for the inconvenience you faced with our ground staff and the seating arrangements. Your comfort and well-being are of utmost importance to us, and it's regrettable that we fell short in providing you with the service you deserved.

We appreciate your feedback, and we will use it to address the issues you've mentioned and improve our services for the future. Your satisfaction is our priority, and we're sorry that we didn't meet your expectations on this occasion.

We understand your decision, but we hope you might reconsider flying with Etihad in the future. If there's anything we can do to make amends or assist you further, please do not hesitate to let us know. *Ikra

Resolved

This complaint has been resolved automatically due to user's inactivity.

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Etihad Airways contacts

Etihad Airways phone numbers

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