The Brick review: Extended warranty 73

Ha Ha, I'm having the exact same problem. Either the phone is busy or goes straight to hold.

Oh my God you guys have a same issue. Please complain to better bussiness bureu. They will exclate.

We bought our LG Refrigerator from The Brick with extended warrenty from King and State. Been waiting for a MONTH for my circuit board to be replaced. I’ve been without a fridge for a month. I phoned today to see what the hold up is and the lady (and I use that term lightly) laughed at me and said if nothing is done in two more days I should phone back. I sat on hold for 45 minutes to hear that?! Never buying from the Brick again because of this. What a joke.

they are bunch of idiots

Does anyone have the phone number for King and State? The Leon's location I bought my washing machine from told me I need to contact them directly and use my invoice from purchase to deal with it. I cannot find my invoice anywhere.

King & State - 866.617.2099 - Day 1. The line is just plain busy at this point. Don't even get the option to hold. Right at the outset, Leons rep told me that if I didn't have progress within two weeks then call them back and they would see if they could fast track me. What I'm discovering is that K&S has oversold themselves and are likely only able to handle escalated issues.

The appliance industry is broken. Electronics are frail, not proofed before implemented. This results in high failure rate. The appliance industry then pushed off repair responsibility to a 3rd party. This breaks the chain of responsibility and turns the whole mess of circular finger pointing.

Its time to draft a law and get it fixed.

Same issues here, been trying to get ahold of someone from the company King and State for a week so far. Took forever to finally get through to speak to someone, they supposedly sent the claim out to a service repair shop. I called the shop this morning after a week of waiting and they tell me no they sent it back to King and state because it is an LG appliance and they don't work on LG. I have tried to call all day and it just rings and rings with no one answering

Frigidaire Laundry Centre was purchased in 2016 from The Brick with 1 year manufacture warranty and 4 year extended warranty with King and State which applied after 1 year . Frigidaire sent a technician in within the year and could not fix the problem . King and State (warranty company) sent technicians in three times in the last month, they cannot fix the problem, they reported lies to King and State and when I suggested they need to wash an actual load to find the problem, the technicians said they have no time.
If they do not take the time to find the problem, they cannot fix the problem . The warranty company told me I should get my own technician in to find the problem . Why should I pay someone else to find the problem when I purchased warranty ? Technicians also advised King and State the clothing in the wash comes out perfect . What is perfect about clothing being washed and looks like it was washed in mud water ? Pics attached . King and state also refused to look at the emails sent to their customer service but believes what the technicians are saying and I am the customer that purchase their warranty .
This machine have ruined my clothes, had to throw my clothing in the garbage and purchased new clothes .
I am stuck between the warranty company and their useless technicians with no help from the The Brick and my clothing is being ruined every week,
How does The Brick sell a customer a defective product and not try to help or take responsibility ? . They also do not have solution to solve the problem .
DO NOT WASTE YOUR MONEY SHOPPING AT THE BRICK .

LG dishwasher purchased in Dec 2017, Feb 2019 the contact that keep the door closed burn up and broke the control panel and the main board, after 2 month of waiting the change the control panel and not the main board, after another 2 weeks of waiting, somenone at King state call and said '' the technicien says it's not possible to repair '' will give you a credit at Brick to buy another one but iwth a prorata of use '' What's that ?, if your not able to repair to repair it, just change it, thats it, thats all .

As for me, Brick and King state, after that thing is over, never again and ill make sure to let everybody knows about this story

Into my 3rd year of a 4 year warranty for a broken washer. Repair person's been out twice and is scheduled for a 3rd trip next week. Each visit takes over a week. I'm pushing nearly a month now without a washer. King and State arranged for repair man to come out to house yesterday so my wife took the day off work to be home. No one had showed by 3pm so she called King & State to see what the issue was. They assured repair man would be there before 4pm and told my wife to call repair company to confirm. The repair company said they never received any info about the repair visit and that the visit was scheduled for the week after instead. I even called King & State as well a few days before this to confirm the visit. They told me as well that everything was on schedule. They've lied to my wife and lied to me. I've made several calls to King and State to speak with a manager and every time they tell me she has stepped out and will call me back. She has not once called me back and what makes me even more frustrated is that I ask the customer support on the line from King and State to make me a promise that the manager will call me. Three times I've received that promise and three times they have broken that promise. They will not even call me back to apologize for lying or apologize for my wife taking a day off of work unpaid for nothing. I promise everyone reading this that I will never step foot in another Leon's store or purchase a Leon's product again. I will make sure that the incompetence of King and States service is known to every person I engage into a conversation with. To the manager of King and State that never called me back: "May you rent the movie Wizard of Oz and pay special attention to the Cowardly Lion. You might take away a life lesson from this film". My next call will be to the Better Business Bureau and to my lawyer.

Called about our broken dishwasher today June 21st, and first of all we had to wait on hold forever, then finally got through to the company. They informed us that our extended warranty didn't cover the broken rack on our dishwasher despite the fact that it states plainly in the contract that the warranty covers parts. They told us to take it up with The Brick, who told us to take it up with King and State. The representative conveniently stated that they pick and choose which parts they cover under the warranty and the RACK isn't considered a PART!

We are very angry and frustrated with their lack of service, professionalism and the fact that this company is a SCAM.
We will be reporting them to BBB, and taking it up with lawyers as we paid good money for warranty coverage and nowhere does it state that a rack isn't considered a PART.

DO NOT USE KING AND STATE. Share this far and wide. They are horrible to deal with and to not honour any contracts.

How do people actually get through to this company? I have called 14 times today and been on hold for over 3 hours and still haven't talked to anyone. This is shameful.

OMG I've been reading everyone's comments and am near tears with frustratated laughter. I too, have been trying to get through to someone at King & State for the last three days. I even called Transglobal (they are the Brick's warranty people if your appliance is under one year old) who were going to email King & State to call me. That was two days ago and you guessed it, no call. So I called Transglobal again today who are going to email King & State again. I asked them to escalate my request or to speak with a supervisor but apparently neither is possible. I have no faith that anyone is going to call me. How are businesses allowed to take our money and not provide service in return? Where do we live? How is this happening? What can we do?

I have had a pile of problems with my samsung fridge. King and State is horrible to deal with. I have complained to the Brick, but they have not replied to my email that I sent them 6 weeks ago. Carl and Alicia are the supervisors at King and State, but they won't come to the phone when you ask for them. You are on hold an average of 45 minutes. Sometimes so long it hangs up. If you email them, they don't reply for almost 2 weeks, and with the wrong information. They will only warranty your product 3 times, then it is void. It is ridiculous and The Brick should be ashamed.

I am in the same situation. What should I do? Please advise.

A few weeks ago, my grandmother’s oven stopped working properly (smells like burning rubber, baking option is only broiling) and she called Leon’s regarding her warranty. The woman that she spoke to — she didn’t get her name — gave her the number to call and when she called it, the person said that it was the wrong number. She called Leon’s back and they confirmed the phone number, but when she explained to them that it was the wrong number when called, they said, “Well, I’m not sure then. The warrant isn’t with Leon’s, it’s with an outside company.” That was it. No further assistance offered.

So we found the number for King & State and spent the remainder of the day on hold (calling non-stop between 10am to 4pm EST), and their automated system would keep us on hold for nearly a half hour, then say to leave a message for callback. However, this was followed by a message that the voicemail was full, and then the call would disconnect. She tried for TWO DAYS with the same results. I even sent an email (and a second follow-up email) on her behalf, and did not receive a response until FIVE days later, and from Barbados.

When they finally responded, there was no apology, just, “Can you please provide us with the following, to proceed with the dispatching of a technician?” followed by a request for the information about the stove. Without even acknowledgement that they had received the information that I emailed back promptly, I followed-up AGAIN two days later to ensure that they had received the information, to which they responded a scheduled date for the service technician to arrive.

The day that he was expected to arrive, he called my grandmother and said he was too busy and would come back the following day in “the morning or early afternoon”. However, it was not until dinnertime that he arrived the following day. During this lapse of time where he had not arrived, I sent an email to King & State to see if the technician was still coming. Without a response to my email, the technician, as I mentioned, arrived late. When my grandmother explained what was wrong with the oven, he actually had no idea what the difference between broil and bake was, and had to call someone to ask for clarification (that person did not know either). He then admitted that he still didn’t understand what was wrong and said, “I’ll just reset the stove and that should work.” However, it didn’t work and he had already left the house.

TWO DAYS later, after the King & State responded to my email stating that the technician had actually scheduled himself to come on the 20th (yesterday). They had not even provided us with a time slot, so we stayed home all day waiting around for the tech to come, yet he never showed up. As well, there was no record that the last guy had actually shown up to our house and did not know what to do. I explained the situation and asked for someone to come in on the 20th who could actually help fix the stove that we have now gone 20 days without being able to use. It has been over two days since I sent my last email and there has been no response, nor a technician sent on the day that they said he would be.

When I looked up reviews of King & State online, it seems that this is not uncommon, and that this company (not even based in Canada) is general unresponsive and unhelpful.

My LG Fridge has been broken for almost 10 days now - no response from King & State until today - looks like I'll be without for sometime - good thing it is only the icemaker, but I won't be purchasing extended warranty again. Brick is useless.

From: Customer Care

Subject: Automatic reply: FW November 15, 2019 - Appliance warranty - Inv 1011717VBPI
Date: November 22, 2019 8:56:33 AM
Please note that our office was closed unexepectedly on 11/19 due to a countrywide power
failure. We apologize for any inconvenience caused and endeavour to respond to your calls
and emails in a timely manner. There will be some delay but we thank you for your
patience.
Veulliez noter que notre bureau est fermé hier dans l'après-midi à cause d'une coupure
d'électricité partout dans le pays. Veuillez nous excuser pour le dérangement et nous
essayerons de vous repondre dans les plus brefs délais aujourd'hui. Merci de votre
patience.

Bought a Samsung fridge from the brick in 2016 with extended warranty, early spring the compressor went it took King and State over 3 months to have it fixed after repeated calling, being put on hold or cut off. In October the fridge went again took King and State a month after repeated calling to have a service rep come to look at and state the mother board has gone need to order one. Called King and State first week in December to find out status of part, "on order do not know when it will be in". Called today almost 2 weeks later to King and State just to be told that the fridge was fixed and the work order was closed. I have a very large footlocker in my kitchen that was never fix and the rep stated that she will call back after she looks into this matter. Still waiting for the call and the fridge has not been fix.

Incroyable comment une Cie qui offre des garantie Prolongé pour une grosse Compagnie comme Brick puisse donner un si mauvais service, et que Brick accepte çà et de sont côté ne bouge pas.

Maintenant j`ai porté plainte directement chez Brick et j`attend de voir leurs opinions et leurs gestes pour satisfaire leurs clientèles !

I have been trying to contact King and State for our extended warranty claim on our microwave for 3 days now. Leon’s was of no help. I called LG directly and we figured out what was wrong. But because of our so-called extended warranty I held off going with LG’s repair service. Leon’s extended warranty is a joke! We were robbed!

Going through all these comments, I am finding myself dumb for not seeing the reviews on this site. I am a big big big sufferer. My refrigerator broke, unfortunately bought from The Brick, exactly two weeks back. Obviously, I was also told to contact King & State. They have the poorest customer service standards, I would say. They pick up the phone in the morning only. It means you have lost the day if you want to talk to them in the afternoon. They are totally not adjusting people as they are unable to satisfy my queries. They don't have their manager or supervisor to whom you can talk. For this request you need to wait for 24-48 hours. Wow! A customer suffering since last fortnight, who is having extended warranty whose fridge needs only a change of compressor in these unprecedented times has to wait for two more days to talk to a senior person if they are not satisfied with the response of the customer care agent.
I see hardly any complaints are responded here. This shows how much they value their customers. I don't find any use of wasting my time here. Just a suggestion for a new customer - Don't go to Brick Store or any other store who have their warranty feature working with King & State.

I have the same problem. King & State is a horrible company. I am waiting for a fuse to be replaced in my microwave now for 5 weeks. King & State forwarded me to TransGlobal, who then scheduled for replacing the part with Quik Repair. Quik Repair service is pathetic. Finally after 5 weeks of wait, this last Monday the technician was supposed to come in to replace the fuse. He calls me in the morning and very easily tells me that he forgot the part in his office and will not be coming in. He further told me that he cannot give me a time when he would come next. I was very upset but technician had no concern and did not even apologize. I called TransGlobal again to complain about the technician; they were least bothered. The only excuse the agent had was that he is sitting in a contact center in Edmonton and cannot do much. He then asked me to contact King & State again. And as you know the call never gets through at King& State.

It does not feel as if we are living in a developed country like Canada, where irresponsible companies like King & State and TransGlobal and Quik Repair are allowed to operate.

I request the consumer agency of Canada to kindly look into all the above complaints and cancel the license of King & State, Transglobal and Quik Repair (Toronto, ON)

I have had this LG washer and dryer for 2 yrs and bought the extended warranty. I can never get through and If I do they hang up the phone. It seems the last two times I called it’s been the same person and do not answer emails. Every time I they have come in a couple of weeks later there is another problem and have to go through this process all over again and sometimes an issue arises a third time. I love the guy that comes in and fixes it. He is really a nice guy but is he the only one doing all these jobs? Do they only have one person to answer phones especially with the “we are having higher than normal calls” [censored]. I am on hold now for 40mins and prior to that 45 mins and they hung up. While I’m sitting on hold there has been no music but it stills shows connected. I am so pissed off with this crap. How can they even be allowed to operate like this? The brick is a joke and they don’t give a [censored] about any issues because they made their commission and it’s not their problem. I don’t get it, how many people have written, emailed and complained and the brick still uses them. There has to be a reason why and I’m going to bloody find out.

We will NEVER purchase an appliance from Leons again! King and State is the absolute worst company we have EVER had to deal with. Their extended "warranty" is a joke and they are a nightmare!

We have had our washer for less than three years and have already had to call for issues on it 4 times!
When I say call I mean call Leon's first because your call cannot be completed from Canada to the Caribbean, even the Leon's Customer service representative has advised that they have a hard time calling them as well.

SO once you do hear from them they tell you to fill out a form online and that they will get back to you in something like 72 hours. THEN once the repair tech gets scheduled it takes them 2 weeks to come to your home to assess the issues. 72 hours + 2 weeks JUST to get someone to take a look at the machine is completely ridiculous!
So now we have to hope and wait that the parts don't take too long to come in and even if they are in again the repair company is booking two weeks out so you are literally waiting now for at least a month.

Here is our story:

On December 7th 2020 our washing machine leaked all over our floor and just stopped working, it was a mess! When we finally got through to King and State they it was almost 5 days later. Then when the repair shop called they advised that they could have someone come in on Jan 4, 2021 to take a look at the machine. My jaw dropped, I could not believe that I would have to wait almost a month to have someone come in to just look at the machine.

When they did arrive they advised that it needed two parts and that they would have to order them. It was then another month before the parts arrived and they "fixed" the machine on February 3rd 2021.

On March 8th the machine stopped working again, it wouldn't drain or spin so we went through the entire painstaking process again with King and State.
They scheduled a technician to come in on March 17th he advised it needed a new pump and front panel board advised that it was in stock and came back today on March 24th to repair it.

The technician was here today for about thirty minutes, did the repair and left, about two hours later I tried washing a load of clothes and it would not drain or spin again!

So here we are again, in just a little over three months our machine has broken 3 times and every time we speak to KING AND STATE they try to shift the blame on to us, tell us that we have to be patient and have a very non caring attitude towards what we are dealing with.

We are a family of 5 with 3 busy kids. I have been travelling to my parents house 25 minutes away daily, 7 days a week to wash 2-3 loads of laundry. It is taking its tole on me and I am done!
We have paid money for an extended warranty that is literally useless! I am spending more money on gas travelling everyday to do laundry somewhere else.

After seeing the other comments I cannot believe that they are still in business.
We have lived and learned and we will definitely NOT be going back to Leon's for appliances and we will CERTAINLY be steering clear of anything to do with King and State.

Wow, I wish I saw this prior to purchasing anything from Leons and the king and state warranty. I’m in the same boat as everyone else here... Here I sit waiting for parts ...apparently...which is truly amazing seeing as A technician has yet to enter my home or call. Here we are 5 days later no fridge! Very sad so many people have dealt with this treatment and nothing has changed.

Extended warranty from King & state not worth the paper it's written on. They drag their feet on claim's, especially if issue is serious. Purchased washer and drier from Leons and they sell the extended warranty and then was their hands of any issues that arise. King and State will look after minor issues with some nagging, but anything serious is and remains unresolved after more than a month. Virtually impossible to talk to someone and communication back to you, though promised, is non existent. Learned two things, never buy appliances from Leons, or any other appliance dealer (ie the Brick)that contracts their extended warranty through King & State.

The Brick ans king and state both are froud and also thief .
I bought fridge from them 11 days take they send somebody and 4 week will take for send compressor.

How I should live without fridge and freezer more than 1 month?

We should stick together for avoided abuse these companies

Cheap products sold by brick and worst service and cheat people by promising at the time of sale and ask to purchase warranty and don't honor if anything happen, DON'T BY FROM BRICK