Zaxby's
reviews and complaints

I stopped at the Zaxbys in Lake Wylie/Clover, SC bringing my wife home from her Dr. appointment. I wanted to get a Blackened Chicken Zalad- they are so good- and a sandwich for my wife, to take home for our dinner. My wife stayed in the car- she wasn't feeling well. I waited at the counter almost 10 minutes, no one came to take my order. There were a bunch of people in the back laughing and talking, but no one to take an order. I guess they couldn't hear me over their talking. I left with no food. I wrote to Zaxbys via e-mail. They sent me a note that they had received my e-mail, included a complaint number, and that was it. I have sent them two e-mails since asking if the problem was resolved, no answer at all. This happened over three weeks ago, March 12, 2019. I don't think they care about customers at all. It's a shame because their food was good and fairly priced. I won't be back. Wouldn't matter if I did go back, couldn't get served anyway!

I went through the drive through at a Zaxby's close to my work . I ordered the buffalo dip and chips, some fries and a medium sweet tea. The order came out to $14.40. After I pay the girl and she gives me the $5.60 change she proceeds to tell me " we are out of the buffalo chips and dip " . Ok so if you knew that when I ordered it why wouldn't you have told me and why would you have charged me for an item you didn't have. I told them then you need to refund me the money for the item you don't have. There were 3 girls there and all 3 looked at me like I was speaking in a foreign language . They looked dumbfounded . The girl who took the order then asked the fry cook what to do . He didn't know either so they decided they were going to go get their manager who apparently hadn't left the parking lot . So I'm waiting holding up the line, the manager comes in ( I'm assuming she was a manager she had on a different colored shirt ) and goes to the register. She doesn't open the window and apologize or ask me how I would like to resolve the issue . She stands at the register for a few minutes then opens the window and gives me the $14.40 back . This is totally unprofessional even if it's just a fast food joint . She never spoke to me (I would have gladly paid for the fries and the drink) just opened the window handed me the money and closed the window . I will starve before I ever go back to a Zaxby's again . They need to better train their staff how to handle more than a straw and a drink cup

I was in the Bartow Florida's Zaxby's last evening at 5:44.. Placed my order... it showed 5:44 time on ticket... 16 minutes later I got my meal.. One of the wings was so over cooked and hard I couldn't eat it... I asked the girl at the counter does it usually take this long, , her response ...they wanted to give you fresh wings? Hello. I was very disappointed in my meal and it was almost $10... I won't be back..

One beautiful day in perry, I went in to sit down and enjoy a nice meal at zaxby's on sam nunn. My mouth was already watering by the time I got to the front counter to order... When all of a sudden I saw melvious fudge in the kitchen...
This particular staff member is known for undercooking chicken (and who knows what else..?), messing up orders, not cleaning himself or his station properly, not wearing his uniform properly, and known for bad customer service. I'm honestly really not sure how he got the job considering he is always under the influence, has a reputation of stealing, and is also know to never do the job the way he should (an easy job at that!). I also know that at his previous workplace, he undercooked chicken there, too. He would even drop food on the floor and still think it was okay to serve to paying customers. When he was on dishes duty, he didn't clean them, no, he instead thought it was better for them to be placed into the freezer dirty. Left for morning crew to clean up!
What the heck zaxby's?! Were y'all just that desperate for a new worker so you hired him? Now, that day I showed up to eat at zaxby's was about a month ago, and I didn't even eat that day. I walked out as soon as I saw melvious in the kitchen. I have not been back since. And I recommend to everyone that I speak to about zaxby's in perry not to go there either just because of this one worker. If he can't do the job as asked, why should he perform at all? I'm sorry, but zaxby's will not receive my money, and I hope not many of anyone else's hard earned money. I can't even begin to imagine how the food is affected with him working back there. So disgusting! Please, zaxby's... Do us all a favor and get rid of him and anyone else like him!

I have been unsatisfied every time I've at at this location and yesterday was my last time ever going to this one. My food was completely wrong my Togo boxes were not closed and thrown in bag food got everywhere. One order didn't even have the Texas toast. One had wrong sauce and the chicken was cold by the bone. It was horrible I tried talking to manager he said thanks for your feedback and walked off. Didn't offer to fix it, refund it, or anything. Horrible place customer service is so bad. Just a wast of money.

A group of hospital workers placed an order today for take out. 2 people ordered the caribbean jerk boneless wings. Both orders of the caribbean jerk wing were raw, not just a little but raw, but raw like from the meat counter. One girl bite into the raw wing and had started chewing before she realized it was not done. When we call Zaxby's to tell them they said come get another plate or get a refund. This is the kind of stuff that makes people sick.

Thanks,
Dianne Kitchens

I am very disappointed in your ads during the Super Bowl. Why can't you focus on your company and products? The cheap shot against Chic Fil A was horrible. Burger King opted to do negative advertising against McDonald's many years ago, they never completely recovered and McDonald's thrived. I am very disappointed in your company, I have been a loyal and frequent customer of Zaxby's, not any more. You obviously aren't very comfortable in your own product or you wouldn't have felt it necessary to slam your competitor.
Kay Chumbler
Kay.[protected]@gmail.com

Zaxbys in Southern Pines is the worsts. The employees are disrespectful and the managers are lazy. Me and my daughter watched a staff fix our food without gloves. The employee came from the bathroom with apron on. As i was asking for an manager i was told the manager wasn't going to do anything so it was a waste of my time. When i got home my daughter seen that she was friends with an employee and seen the boy that didn't wash his hands after returning to work with apron on. Worst customer service ever and needs new management.

I understand that I came into your restaurant early its 1034 am. I eat at your gadsden alabama location about 3 times a week. But today 1/10/2019. I ordered 2 big Zac snack meals a house salad fried. I got grilled chicken a small portion salad .and on my meals the fries were cold and tasted as if they were cooked in old grease. I live your restaurant but I was really dissopouned today. Chk #1632.

Visiting the zaxby's restaurant in Durham, NC on Hillsborough Rd was the worst service I have ever seen from a food chain. Upon ordering my food an older couple had ordered and was seated in front of the cashier counter. Their number was called and the elderly man motioned for them to bring his food to their table. The zaxby employee commented for everyone to here "oh no he didn't" she refused to deliver the elderly couple their food. Another employee gladly delivered their food to the table. I was very embarrassed due to the disrespect for our elderly. The tea containers were empty. The ice machines were empty and the business was slow. This restaurant was a disaster and the employees were lazy. I will never eat there again and I plan to let others know of the disrespected service.

My husband purchased a Big Zax, a TLC combo and a Cobb Zalad with no cucumbers. I ate most if my salad and got to the last 2 bites and bit into a screw/pin. I chipped a tooth in the process. I called the store and spoke to Zack, the manager on duty.
How does this happen? He told me it happens! He apologized, offers reimbursement and another salad. I just wanted you to be aware this happened and want to know what this is. This happened at the Franklin, Ky location.

Ordered a chicken finger plate with a tea and 2 cups of ice. I understand you have to meet drive thru time...but as a customer you shouldn't feel rushed. She handed me the 2 cups of ice out the window quickly then the tea with the lid barley on handed to my passenger and the tea wasted all over my passenger and my seats! Handed her back the cup and asked her do they not give out drink trays! She filled the cup back up and put the lid on all the way but at this point I was angry bc she got an attitude bc I asked for a drink tray!

I went to the zaxbys in covington Ga on salem rd, and i ordered the sweet and Smokey sandwich meal and fried oysters and they told me it was suppose to have sweet n tangy sauce on it, but once i pulled off i opened my food and saw it was a regular chicken sandwich with only pickles on it and my oysters were cold i never had these issues with them before cause i go there all the time.

My family frequently eat at zaxbys but this is our first and last time at the one im Fountain Inn South Carolina. It ia a shame they didn't get our order right when we ordered fingers and not wings but charged us for the fingers price. On top of that wanted me to pay $2 to roll our chicken in the sauce. The manager didn't want to supply us with enough sauce for us to do it ourselves either. When you spend $60 or more every time you visit an establishment you expect more.

Me & my husband ordered two chicken sandwich platters at the zaxbys in fayetteville nc on ramsey st. And our fries were cold. They took our old cold fries and actually refried them and served them back to us! They were brownish & very greasy disgusting! I will never eat at zaxbys again until I receive an apology & refund for such horrible service. I should have took pictures. This awful experience makes me want to post it on social media!