CB Cruises and Charters Princess Cruise Lines the shore assistance no. in Glasgow is on answer phone when we need in an emergency.

Princess Cruise Lines review: the shore assistance no. in Glasgow is on answer phone when we need in an emergency.

Tina Ho of CHINESE, GB

Oct 19, 2023 5:50 pm EDT

Verified customer

Featured review

We were a party of 8 people on board the Regal Princess for a 10 day cruise (29 Sept - 8 Oct 2023) for Ireland and Scotland. On 5 Oct we visited Glasgow and on return to Greenock we got on the latter part of the train with several carriages on another route and not for Greenock. When we realised that we took the same train back to Glasgow in order to take another train and to Greenock. Realising that we would pass the deadline for boarding the ship, I tried to contact the ship by ringing the shore assistance number provided by the daily schedule sheet. To my horror, the phone was on recorded message and no one actually answered the phone in this emergency.

Fortunately someone from the Scottish Rail came to the carriage and when I ask for assistance, he gave me the number for ocean terminal. I rang the rang the number and asked the person to pass the message to the ship that 8 people will be late for the ship. Someone from Florida rang me after a couple of minutes and took our details, and another call later to confirm a message had been passed to the ship,

Although the issue had been solved amicably, the safety of the 8 passengers would have been in question if no one from Scottish Rail had come to our rescue. This would have been avoided if the Princess Cruise had checked that the shore assistance number on the information sheet is actually manned by an operator and not on a recorded message service.

Desired outcome: The Princess Cruise should check that all the shore assistance numbers on the information sheet are actually manned by operators and not on a recorded message service so that emergencies could be dealt with immediately.

Princess Cruise Lines - poor service 5

Resolved

Princess Cruise Lines - don't give them your money, it's scam 1

Princess Cruise Lines - waste of monies, bad cruise, staff rude 6

Resolved

Princess Cruise Lines - refused to refund our deposit! 12

Resolved

Princess Cruise Lines - failure to meet contracted obligations 2

Resolved

Princess Cruise Lines - cabin reshuffle 2

Princess Cruise Lines - Overcharge for Excursions

Princess Cruise Lines - quality of 'onboard experience' dvd

Princess Cruise Lines - Ethics

Princess Cruise Lines - onboard credit not applied to my account and guest agent hung up on me

View all Princess Cruise Lines reviews and complaints

Previous review Next review

0 comments

Add a comment

Princess Cruise Lines contacts

Princess Cruise Lines phone numbers

+1 (800) 103-0306
+1 (800) 103-0306

Click up if you have successfully reached Princess Cruise Lines by calling +1 (800) 103-0306 phone number 0 0 users reported that they have successfully reached Princess Cruise Lines by calling +1 (800) 103-0306 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +1 (800) 103-0306 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +1 (800) 103-0306 phone number

India

1800 806 656
1800 806 656

Click up if you have successfully reached Princess Cruise Lines by calling 1800 806 656 phone number 22 22 users reported that they have successfully reached Princess Cruise Lines by calling 1800 806 656 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling 1800 806 656 phone number 5 5 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling 1800 806 656 phone number

82%
Confidence score

Singapore

+1 (866) 758-4124
+1 (866) 758-4124

Click up if you have successfully reached Princess Cruise Lines by calling +1 (866) 758-4124 phone number 0 0 users reported that they have successfully reached Princess Cruise Lines by calling +1 (866) 758-4124 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +1 (866) 758-4124 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +1 (866) 758-4124 phone number

Mexico

+1 (800) 774-6237
+1 (800) 774-6237

Click up if you have successfully reached Princess Cruise Lines by calling +1 (800) 774-6237 phone number 4 4 users reported that they have successfully reached Princess Cruise Lines by calling +1 (800) 774-6237 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +1 (800) 774-6237 phone number 13 13 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +1 (800) 774-6237 phone number

USA and Canada

+1 (845) 075-0031
+1 (845) 075-0031

Click up if you have successfully reached Princess Cruise Lines by calling +1 (845) 075-0031 phone number 0 0 users reported that they have successfully reached Princess Cruise Lines by calling +1 (845) 075-0031 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +1 (845) 075-0031 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +1 (845) 075-0031 phone number

United Kingdom

+61 130 055 1853
+61 130 055 1853

Click up if you have successfully reached Princess Cruise Lines by calling +61 130 055 1853 phone number 5 5 users reported that they have successfully reached Princess Cruise Lines by calling +61 130 055 1853 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +61 130 055 1853 phone number 3 3 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +61 130 055 1853 phone number

25%
Confidence score

Australia

+64 800 951 200
+64 800 951 200

Click up if you have successfully reached Princess Cruise Lines by calling +64 800 951 200 phone number 2 2 users reported that they have successfully reached Princess Cruise Lines by calling +64 800 951 200 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +64 800 951 200 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +64 800 951 200 phone number

100%
Confidence score

New Zealand

+43 533 274 099
+43 533 274 099

Click up if you have successfully reached Princess Cruise Lines by calling +43 533 274 099 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +43 533 274 099 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +43 533 274 099 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +43 533 274 099 phone number

100%
Confidence score

Austria

+45 89 882 697
+45 89 882 697

Click up if you have successfully reached Princess Cruise Lines by calling +45 89 882 697 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +45 89 882 697 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +45 89 882 697 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +45 89 882 697 phone number

100%
Confidence score

Denmark

+358 753 263 523
+358 753 263 523

Click up if you have successfully reached Princess Cruise Lines by calling +358 753 263 523 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +358 753 263 523 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +358 753 263 523 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +358 753 263 523 phone number

100%
Confidence score

Finland

+33 372 880 510
+33 372 880 510

Click up if you have successfully reached Princess Cruise Lines by calling +33 372 880 510 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +33 372 880 510 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +33 372 880 510 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +33 372 880 510 phone number

100%
Confidence score

France

+49 895 170 3450
+49 895 170 3450

Click up if you have successfully reached Princess Cruise Lines by calling +49 895 170 3450 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +49 895 170 3450 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +49 895 170 3450 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +49 895 170 3450 phone number

100%
Confidence score

Germany

+30 211 109 0000
+30 211 109 0000

Click up if you have successfully reached Princess Cruise Lines by calling +30 211 109 0000 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +30 211 109 0000 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +30 211 109 0000 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +30 211 109 0000 phone number

100%
Confidence score

Greece

+39 105 531 169
+39 105 531 169

Click up if you have successfully reached Princess Cruise Lines by calling +39 105 531 169 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +39 105 531 169 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +39 105 531 169 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +39 105 531 169 phone number

100%
Confidence score

Italy

+47 81 503 108
+47 81 503 108

Click up if you have successfully reached Princess Cruise Lines by calling +47 81 503 108 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +47 81 503 108 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +47 81 503 108 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +47 81 503 108 phone number

100%
Confidence score

Norway

+48 222 224 615
+48 222 224 615

Click up if you have successfully reached Princess Cruise Lines by calling +48 222 224 615 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +48 222 224 615 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +48 222 224 615 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +48 222 224 615 phone number

100%
Confidence score

Poland

+351 707 500 136
+351 707 500 136

Click up if you have successfully reached Princess Cruise Lines by calling +351 707 500 136 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +351 707 500 136 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +351 707 500 136 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +351 707 500 136 phone number

100%
Confidence score

Portugal

+7 495 925 7771
+7 495 925 7771

Click up if you have successfully reached Princess Cruise Lines by calling +7 495 925 7771 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +7 495 925 7771 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +7 495 925 7771 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +7 495 925 7771 phone number

100%
Confidence score

Russia

+34 902 999 982
+34 902 999 982

Click up if you have successfully reached Princess Cruise Lines by calling +34 902 999 982 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +34 902 999 982 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +34 902 999 982 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +34 902 999 982 phone number

100%
Confidence score

Spain

+90 212 232 8800
+90 212 232 8800

Click up if you have successfully reached Princess Cruise Lines by calling +90 212 232 8800 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +90 212 232 8800 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +90 212 232 8800 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +90 212 232 8800 phone number

100%
Confidence score

Turkey

+86 216 023 8200
+86 216 023 8200

Click up if you have successfully reached Princess Cruise Lines by calling +86 216 023 8200 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +86 216 023 8200 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +86 216 023 8200 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +86 216 023 8200 phone number

100%
Confidence score

China

+852 29 528 088
+852 29 528 088

Click up if you have successfully reached Princess Cruise Lines by calling +852 29 528 088 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +852 29 528 088 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +852 29 528 088 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +852 29 528 088 phone number

100%
Confidence score

Hong Kong

+81 335 733 610
+81 335 733 610

Click up if you have successfully reached Princess Cruise Lines by calling +81 335 733 610 phone number 2 2 users reported that they have successfully reached Princess Cruise Lines by calling +81 335 733 610 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +81 335 733 610 phone number 1 1 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +81 335 733 610 phone number

33%
Confidence score

Japan

+63 28 137 407
+63 28 137 407

Click up if you have successfully reached Princess Cruise Lines by calling +63 28 137 407 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +63 28 137 407 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +63 28 137 407 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +63 28 137 407 phone number

100%
Confidence score

Philippines

+27 114 635 251
+27 114 635 251

Click up if you have successfully reached Princess Cruise Lines by calling +27 114 635 251 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +27 114 635 251 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +27 114 635 251 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +27 114 635 251 phone number

100%
Confidence score

South Africa

+82 23 181 918
+82 23 181 918

Click up if you have successfully reached Princess Cruise Lines by calling +82 23 181 918 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +82 23 181 918 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +82 23 181 918 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +82 23 181 918 phone number

100%
Confidence score

South Korea

+866 221 833 000
+866 221 833 000

Click up if you have successfully reached Princess Cruise Lines by calling +866 221 833 000 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +866 221 833 000 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +866 221 833 000 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +866 221 833 000 phone number

100%
Confidence score

Taiwan

+66 263 524 5069
+66 263 524 5069

Click up if you have successfully reached Princess Cruise Lines by calling +66 263 524 5069 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +66 263 524 5069 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +66 263 524 5069 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +66 263 524 5069 phone number

100%
Confidence score

Thailand

+971 42 999 223
+971 42 999 223

Click up if you have successfully reached Princess Cruise Lines by calling +971 42 999 223 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +971 42 999 223 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +971 42 999 223 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +971 42 999 223 phone number

100%
Confidence score

UAE & Middle East

+54 115 274 1600
+54 115 274 1600

Click up if you have successfully reached Princess Cruise Lines by calling +54 115 274 1600 phone number 1 1 users reported that they have successfully reached Princess Cruise Lines by calling +54 115 274 1600 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +54 115 274 1600 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +54 115 274 1600 phone number

100%
Confidence score

Argentina

+55 213 410 1062
+55 213 410 1062

Click up if you have successfully reached Princess Cruise Lines by calling +55 213 410 1062 phone number 2 2 users reported that they have successfully reached Princess Cruise Lines by calling +55 213 410 1062 phone number Click down if you have unsuccessfully reached Princess Cruise Lines by calling +55 213 410 1062 phone number 0 0 users reported that they have UNsuccessfully reached Princess Cruise Lines by calling +55 213 410 1062 phone number

100%
Confidence score

Brazil

More phone numbers