GoInsta Repairs review: Computer repair - service not provided nor scheduled in the promised timeframe

I called to schedule an urgent repair and was told I'd get a call back shortly, the same day, to confirm a date/time for a tech to come to my house. Payment in full was required up front ($190 charged) and I did not get a call back the same day even though I had already paid and given my address. The next morning I got an email with a "receipt" thanking me for the business saying they "look forward to working with me again." No service was ever provided. I called, got no answer and left a message stating I needed a refund and had not gotten any service despite what their emailed "receipt" said. Then a couple hours later got a call back where they left a message that didn't respond to my concerns at all but stated a date/time for a tech to show up. At this point I was totally creeped out since it SCREAMS of a scam organization. They issued a "refund" of $160, but not the full $190 claiming the need for a $30 "cancellation fee" - again, they did nothing more than charge my credit card and engage in two very short phone calls with no actual service provided and nothing "scheduled" until after I called their scam due to the "receipt" sent via email indicating the job was already complete. Now I have to go through the headache of calling my credit card company to report the scam. YIKES! Buyer beware - don't trust this scam of a company.

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