Etihad Airways
Reviews and Complaints

To etihad airways complaint division: we would like to make a complaint regarding the ineptitude and rude behavior of one of your cabin attendants. I, my wife and our 2 year old daughter were on the ey17 flight from abu dhabi to heathrow on feb.11, 2011. One of your cabin attendants by the name of laura (Blonde haired lady) was asked by my wife if she could have some milk for our 2 year old daughter and she just simply answered her with a short "no, I dont have it." and didnt even offer to give the baby an alternative drink if indeed milk was not available.

When she was giving out food for all passengers, she had prior to that forgotten to give my wife a menu card, and offered my wife only the choice of lasagna as she said that all other options were not available in her cart. My wife asked her if she could please check if there were any alternatives as she does not take well to cheese and dairy products but the blond haired cabin attendant just cut her short before she could finish her sentence and gave her an annoyed look and simply said, "no. This is all I have." and a brash, "i'll come back when you've made up your mind." and just could not be bothered to assist us. The row behind us was offered alternative meals by another cabin attendant after laura the flight attendant had just told us that there was nothing else available.

When trash was due to be collected from the eating trays, she came to pick our trash but only took the glasses and small tray out but left some of the crumpled tissue paper and bread crumbs behind so we had to call another flight attendant to clear the rest up. Another time, we caught her walking away from another passenger who requested something from her and she was shaking her head as she walked away. And another time she was serving drinks to all passengers (Row by row) and did not even bother to ask my wife whether she wanted anything to drink fully knowing that we had a baby with us. We paid full price for our 2 year old daughter as well. Luckily for us, there was a male cabin attendant that was more helpful and more sympathetic and eventually gave us something to drink and eat. But the first cabin attendant (Laura was the name on her badge) was just rude and appeared annoyed everytime we would ask her for something and we dont think it was unreasonable to ask her for milk for the baby or an alternative menu, we are paying customers and well within our rights to do so.

Her way of just cutting short a customer while they are still speaking we found was very inappropriate especially since the nature of her job is in a service industry. We've flown on many airlines like emirates, qatar, cathay pacific, klm, my wife, especially, being a journalist, is a frequent traveller and has commented that this is the first time that she has encountered such poor service from a cabin attendant that just didnt want to know or care. She seemed annoyed and impatient and just simply apathetic to our needs. On the whole, we were just disappointed and insulted by her behaviour and service; and as 3 paying customers, we just expected a little more "politeness" from staff. She made my wife feel like a second class citizen and did not seem to care whether our baby daughter had any milk to drink or not. If not for the male cabin attendant that was more helpful, our whole trip with etihad would have been such a miserable one.

My husband and I travelled from Sydney to Abu Dhabi with Etihad on our way to Europe. We are seasoned travellers and this is the worst airline we have ever flown on. The cabin was shockinly over heated and their were no air vents overhead. We upgraded halfway in the hope that it would be better(cost$7000 extra) It was worse jammed in a small cubicle with no air. Complaints were not even answered. Dont travel with this Airline. It was miserable to say the least. We were both sick when we arrived because of the heat and lack of air.

nous avons voyagé avec Etihad airways le 15 novembre 2010, sur un vol Paris Bangkok via Abou Dhabi. Le Paris Abou Dhabi (vol EY032) a eu suite à une panne technique plus de 3 heures de ###, jusque là rien de trop grave le probleme est que la correspondance Abou Dhabi de la mème compagnie (volEY402) n'a pas attendu les passagers de Paris ce qui nous a contraint à passer une nuit à l'aéroport d'Abou Dhabi (payée par la compagnie) mais notre arrivée à Bangkok prévue à 6h50 local s'est effectuée à 19h local. Nous avions des rendez vous important ce jour dont un à l'hopital, nous avons été contraint de les différer, ce qui nous a obligé à passer une nuit de plus sur Bangkok alors que notre hotel était réservé et payé à Chiang mai ! D'autre part à notre arrivée à Bangkok le personnel au sol d'Etihad nous attendait avec nos bagages une des valises étant cassée, ils nous ont fait faire une déclaration : référence BKKEY16712. Nous désirons un remboursement de la valise et un dédomagement pour le ### de plus de 12 heures.merci de le prendre en compte

Had a miserable experince, when I decided to lodge a complaint. Was stonewalled, ignored, and threatened punitive measures if persisted. "how dare you complain about the national airline of the uae" is the response I recieved. Blasphemy!
The ground staff was vindictive, intransigent and dishonest when I tried to escalate. Spoke to the duty mnager who showed sympathy, but was unwilling to do anything more. Email complaints went to a blackhole never to be responded to. The issue was never resolved, and to seek outside help. Pathetic, despicable, worthless service! May you never have to deal with any ground staff... Particularly in any third world country. They have no concept of customer service, are basic drones.

nous avons effectué un vol le 15 novembre 2010 au départ de Paris pour Bangkok via Abou Dhabi sur Etihad airways ( volEY032) ce vol pour un probleme technique a été annulé remplacé, le tout avec plus de 3 heures de ###, jusque là rien de trop grave, le probleme est que la correspondance de cette meme compagnie à destination de bangkok(volEY402) ne nous a pas attendus, de ce fait nous avons du loger à l'aéroport d'Abou dhabi et nous sommes arrivés à bangkok avec plus de 13 heures de ###(19 h au lieu de 6h50). Ce qui nous a fait perdre une journée durant laquelle nous avions un rendez vous important à 15 h à l'hopital burumgrad de bangkok (perte de temps et d'argent car une nuit de plus à bangkok nous a été nécéssaire, alors que nous avions déjà réglé cette meme nuit dans un hotel réservé depuis longtemps à Chiang mai).De plus à notre arrivée à l'aéroport de Bangkok le personnel Etihad nous attendait avec nos bagages une des valises étant détériorée n0 de dossier établi par les agents etihad BKKEY16712. Il me parait evident qu'une compensation financière nous soit accordée.

i had a serious fall diembarking at abu dhabi airport flight ey 451 20/11/2007 injured leg and back
etihad has been denying me much needed finacial aid and urgent medical treatment
because of etihad delay and denial of medical care in confined to a wheelchair for the rest of my life
and loss of bowl motion
this is a srious crime a major airline denying liability to an injured passenger
e-mailed all in charge of airline etihad even ceo but they all pushed me away as if i didnot exist
my solicitor talked to the airline solicitor and told him give this man some money or lets settle the claim
the etihad solicitor replied what do you think etihad is a charity organization
this is the crime of the century

I made a booking for return flight from Chicago to Delhi on 11/19/2010, at the Etihad Airways website for $2366.34 using my Bank of America Card. At the time of final purchase, the amount was $2366.34 only. Now I have been charged additional 3% foreign transaction fee (which amounts to $70.99). It is an unpleasant experience.

I traveled by Etihad Airlines on October 23rd 20101, from India to Chicago via Abu Dhabi, Flight number EY151. I had asked for non-veg meals, and was served vegetarian by air hostess Eloysa. When I requested for a change of meal, she refused and gave me the veg meal. During lunch, she served me again veg meal, but another air hostess offered non-veg meal. A I began to eat, Air hostess Eloisa came and started questioning me that how can I eat non veg when I refused to eat veg food. She started telling me very rudely that I cannot ask for a food change. Her rude behavior insulted me very much in front of all other passengers and I could not eat the food. I returned the food without eating and starved for the rest of the flight. I have not seen such a cheap airhostess fighting for the food with the passenger. She is an insult to the airlines and must be advised to be polite with passengers.

Hello there,

I am chandra sahu travelled with my family from chennai (maa) to charlotte (clt) on 6th september 2010 with following airlines

Ey 269 maa - auh
Ey 151 auh - ord
Aa 4111 ord - clt

When I landed in clt, one of my suitcase was broken completely and I did n't find any airway authority to lodge complain at the clt airport because it was late in the night. 2nd thing when I reached home and opended the suitcase found few items are missing.

I can be contacted in the given number - [protected]. please look into this matter and let me know if you have any questions. thanks!

Chandra sahu

Dear Sir/ Madam,
I work with Etihad Airways . I took car Loan from your well know Bank Nov 2007 .
I gave all the Cheques in for Dhs 1422 for 3 years and 6 months .
I started getting calls from your Bank Feb 2010 . I contacted your Collection department .
They told me I have an Overdue .
I went to your Emirates Branch In Abu dhabi at AlMuheiry Centre .
Met Mr. Habibollah . He asked me to check with my Bank which is HSBC
and get him all the statements, which I did . There was nothing due so he mailed me
back which I still have saved telling me that all charges have been reversed .
However, today on the 4th Sept 2010 I got an automated call from NBD, that I have
a payment Pending . Kindly assist me in this regard please .
I have always got a confirmation from HSBC that 1422 dhs have been deducted from my account .
Its Urgent .
Shaveta Chopra . mobile no. [protected]

I booked a ticket for my partner to visit me in South Africa over the December holidays. My partner lives in Italy and I live in South Africa. Once I had booked the ticket, he received an email saying that if he could not provide the proof of the owner of the credit card used to pay for the ticket, either before the flight or at the check-in desk, my partner would not be allowed on the plane. Because I, the credit card holder, live in a completely different country to my partner, it would be impossible for my partner to show the card when he checks in. I have sent one email to their booking centre and my partner has sent two, and over the last week, neither of us have got a response. We are more than willing to provide proof of identity, but nobody seems to be available to help. With no other alternative, I feel this may be the only way to get a response out of the airline. Please could we have some assistance!?

Etihad lost our luggage coming back from Pakistan to New York. After filing out lost luggage form and obtaining claim number we were told someone from Etihad will get get back to us as they needed at least 2 weeks to find out what happened to our luggage. After 2 weeks, no word from Etihad so we decided to call the number on the lost luggage claim form. This number was supposedly provided in case you have a question regarding your case. Spoke to the Swiss Post manager and he promised to call us back in another 2 weeks as he supposedly investigate what happened. We never heard from anyone since. He was either away from his desk and on our last contact we were told he was away on vacation. Sent letters and called their various offices and we received nothing but silence from Etihad. It's been 2 yrs now since we took that flight with Etihad and we still have yet to hear from them. Needless to say, we will never ever fly with them.

I have travelled business class on 13th feb 2010 from Hyderabad to JFK(NEW YORK) transitting ABU Dabhi by ETihad airways.While we registered for frequent flyer programme under the instant membership and got #EV-[protected] as my number for enrolment in the programme.And returned to india (Hyderabad)on 22nd june2010.Though my boarding pass both the times contained the Frequent miles number, My account is not to be traced as the airlines unilaterally closed the account in which I should have my miles credited and should have been accounted for my future deals benefitting me.having called the airlines several times, and visiting their ticketing office in hyderabad, I had to register fresh for claiming my missing miles on-line and to my utter dismay and disappointment (after another call to airline Frequent miles programme desk), I am only given credit for return journey under the pretext the claiming of missing miles is only for the period of 3 months preceding the date of claiming.So I felt cheated by the airlines and the world should know how they can cheat the passengers.So my next travel I have decided not to travel by ETIHAD for CHEATING me.Now I have decided to campaign for emirates or air india/british airways/or any good european or american airlines only who run these programmes genuinely.Etihad programme has small print to cheat the gullible air travellers denying the free miles we are entitled to.Please be ware of CHEAT Airlines Like ETIHAD.
regards, Vasantha Chirumamilla

My family consisting of myself, my wife, 4 month daughter and 2 years son had a very bad experience flying from Toronto-Canada to Abu Dhabi and then from Abu Dhabi to Karachi-Pakistan through Etihad Airways.
We booked baby bassinet seat for our daughter and it was confirmed while booking. When we boarded the ground crew confirmed and issued us the boarding passes but when we boarded we were not given the seats which were confirmed and told at the time of boarding, our seats were given to somebody else. It happened while going and same thing happened again while coming back. I wrote down the complaint letter to their higher management, but nothing happened. which gave me an impression that Etihad’s management doesn’t care about us and our business.
I have travelled through many international airlines but this is the worst airline, mismanaged with poor service. I guess it’s the incapability of the management to handle the complaints and it’s lacking coordination between their departments.
I, SUGGEST DON’T TRAVEL THOUGH ETIHAD AIRWAYS, YOU WILL BE HIGHLY DISAPPOINTED .

29 april 2010 I was travling isb to abudhabi conection abudhabi to toronto

The poor service of eithad airways have lost my baggae both of them which I checkin one baggage they sended on next flight and other one they cant trace becouse thr management is so poor all they do just wait for the next flight which come toronto and then they call me that oh on this flight ur bag didnt arrived
Now they consider my baggage after 21 days as lost baggage
And some one returned my calll and told me airline can pay you 450$ which I dennined to take becouse the stuff in by baggage is more then 3000$ and now they are saying we dont care what u have you have to insurace ur luggage if you have expensive stuff

What are my options airline said we pay on 20$ per kg and your bagg was 24 kg so we will pay you 450 $

What are my options to get money from them atleast 3000$

I have travelled on Ethihad Airways from Hyderabad, India on 28th Feb.

The flights travelled:
EY275 --Hyderabad to Abu Dhabi
and EY41-Abu Dhabi to Dublin.
File Reference Number is DUBEY10510.
The items and the net value of those items are given below.
The net value of all these items is 1440 EUROS.

The baggage was an hand baggage and they asked me to check in as I had an laptop bag. The hand baggage was full of costly items and more essential items and this baggage was mishandled by the Etihad Airways and there were no consideration taken to return the baggage. The service was very poor.

The baggage tracing was stopped before 3 months and there were no actions taken to trace my baggage which is totally unfair.
The settlement provided by Etihad Airways is very less and the service for tracing the baggage is too poor.
There were no proper consideration to trace the baggage.
The baggage could have been easily traced as I have kept all the documents(Passport, visa, ID proofs ) in the baggage.
My contact details:
Name:Sivanandi Nattamai Malli Sundar
Mobile Number:(+[protected]

An lost baggage needs to be traced for 3 months according to procedure but they stopped it in the middle.
Please provide valid reasons for stopping the baggage tracing earlier and please resume the baggage tracing to identify it.

Etihad service was dismally punitive against us. Bad enough that the web site did not accept our credit cards; it lied to us by saying we were timing out, with 10 seconds of processing. We tried from 2 different computers and servers. Then we were told we had to drive across town to purchase the ticket; we were told we could not purchase the ticket at the office Etihad at the airport. When we arrived at the office, agent Afrah Al Dhanki lied to us repeatedly for her own personal enjoyment. She stated that the web site did not work and was being repaired; only the customer behind us came in with a ticket he just purchased from the web site. Then she offered us a ticket at 50% more than what the web site offered. She said this was the best she could do...until we asked for alternate days. The price came down, but was still more expensive than the web site price. Finally, we asked her if my passport and frequent flier information were on the credit card purchased ticket. She assured me they were. But the passport number was not memorialized, instead my partners credit card number was used as the identification for check in. Upon asking Afrah if I would have to produce the credit card number upon check in, because the actual card would not be in my possession as I am travelling and my partner is staying home, Afrah responded that "no credit card information will be required for check in." She then apologized for the web site not working. When we got home, the web site still was offering the lower priced ticket. We called Abu Dhabi call center after figuring out the Call Center is in Abu Dhabi and not Oman (because Afrah jotted down the Call Center number without a country code). The call center in Abu Dhabi confirmed I would have to provide credit card verification on check in. It is bad enough that one can not use the web site, it is badder still that one has to drive across town to buy a ticket when the logical place to buy an airline ticket would be at the airport. What is really bad is being lied to, face-front and personal to the satisfaction of Afrah and the detriment of Etihad customers. How does an airline stay in business offering this level of deception. How does this employee maintain a job after maliciously lying to a paying customer? S and E in Oman

I purchased two tickets for Etihad Airways from Chicago ticketing agent Diomond Travel Inc. and I was charged extra $35.28 for each ticket ( ticket price $1260.00 ) by Etihad Airways without my authorization. When I called the travel agent they assured that it was a mistake and that money will be returned which never happened. Then I contacted Etihad and they confirmed that money will be returned which didn't happen either. It has been almost 3 months.

PLEASE BEWARE OF ETIHAD'S DECEPTIVE BUSINESS PRACTICE. I WOULD HOPE THAT ETIHAD EXECUTIVES WOULD LOOK AT ALL THE COMPLAINTS AND TAKE IMMIDIATE ACTION TO CORRECT ALL.

HI my booking reference no is 2LOUM7.
I was supposed to board flight EY 100 from JFK to Abu Dhabi. The flight got cancelled and I was stuck in New York for 24 hours. I had observed a few guests being given alternate flights and the rest of us just had to stay on.
I was in US for a company trip on per day paid basis. Since my days of stay were over, I was stuck in NY without any money, the baggage was already checked in, therefore I did not have any change of clothes too. I wear contact lenses and had assumed I would be in delhi by the time I needed to refresh my medically prescribed lenses, the medical supplies for which were not available at the airport, nor near the Airport Hotel location. I did not even have the money to take a cab and cater to me medical needs. I have undergone mental trauma, harassment and physical pain because of Etihad.

I agree, the airline provided us with a hotel. (horrible one) but the inconvenience I have had to undergo was enormous. I missed my office which is a direct pay cut from my salary as I was not supposed to be on leave.
Your ground staff did not provide us with accurate information and I was rendered tired, broke and frustrated.I work for a 65000 people organisation and I am definitely going to communicate this to my company travel desk to blacklist Etihad unless I am compensated for my loss and harassment and obviously word of mouth matters. All the passengers I spoke to that day said the same thing " Etihad - never again".I want to be contacted immediately and want this discussion to take place in a very professional manner and not the Etihad way.