Anthropologie review: Online orders Anthropologie.com orders placed and then canceled [protected]: AP26302650, AP26305929, AP26306895, AP26310244

Anthropologie - customer service MIA

Anthropologie - great clothes if you can get them and if (good luck) you can reach customer service. For years, Anthropologie was my "go to" choice for interesting, fashionable, "different" clothing items. But lack of service sent me to Saks, Banana Republic, Not Your Daughter's Jeans, JCrew, and other competitors, especially online.

Today, I decided to give it one more try because there were a few items I couldn't find elsewhere. Late last night (wee hours), I placed a major order. I woke up to find it was canceled! No explanation - canceled the entire order of over 10 items (not on sale). I tried to call customer service and was on hold for 40 minutes, then disconnected. I called back and selected the option for Anthropologie to call me back: never happened.

Then, I placed an order for three of the items - and it seems to have gone through. Separately, I placed an order for one more item - three times - and three times got a cancellation with no reason. I finally called the local store that told me the item is on back order (I knew that from the information online but placed the order - willing to wait).

OK, so these days, real customer service is hard to find. But Anthropologie seems to have reverted to a business model characterized by disdain for the customer, arrogance about its ability to get business with no customer service, and a total disregard for all of us whose money enables it to exist. Well, not this customer - not any more.

Date of experience: September 23, 2023