Angies List
Reviews and Complaints

Last Friday, Oct 14, I used your service to get a repair done on a Maytag washing machine. I had to schedule for the following Monday, Oct 17. The tech was friendly, but showed up 90 min late. I had to order parts. She said she would return when parts came in. She has not returned my voice mail or texts. I've already spent over half the cost of a new washer for this service plus buying the parts. I should not have to spend more money. I already took time off from work to have this repair done.

I have previously had Angie for my business. For a week I got good leads but thereafter. I received nothing but bogus leads from states way out of my area and was still charged a ridiculous amount each month. Angie is the biggest scam I've ever fallen for. If this is not settled, my lawyer will be taking this to court asap. Sarah Umbreit ASU Electric, LLC [protected]

Spoke with then incessantly texted by Alex from [protected]. Was texted that a typical price for sod install could run from $3,800 to $8000. It's on my text if you would like screen shots. He knew I was Property Manager for the owner, but kept asking if that was in "my budget." I told him that was up to the owner. He asked me again and I told him the same thing. He asked me yet again and I told him likely on the lower end of the "range." Then he said "unfortunately we are only to assist with projects within this price range at this time."

Classic BAIT AND SWITCH. It was within the "range" even if the lower end. The owner for this home used Angi last time to have some drywall done and had a great experience, so I was trying to send return business. Further he told me that he would have the quote back to me within one to two weeks, to which I replied, the owner would like to have the work done early in November.

All around POOR experience.

Someone could make this right or at least not Deceptive Trade Practice. Will also be filed with BBB.

I had a plumber come a couple of weeks ago to repair a leak in my supply line from the refrigerator. I have also had a person remove/replace a leaky hot water heater. and some repair work on moisture damage. The person who repaired the leak has apparently left some of the leak unprepared. i think he should complete the work that he has already been paid for!

I currently do not have a phone so please contact me via email.

Thank you,

Nan Walton

They are refusing to credit pending leads we have in their account, we become a member of Anji leads and it was the worst experience ever! they overcharge us over and over again for bogus and fake leads, when we asked to get credit for the leads we need to credit follow their" leads credit guideline" they keep refusing and holding our leads credit that was approved already by one of the supervisors that need to be credit, I was on the phone with them for over 2 hours and go over all pending leads - a total of 25 the supervisor confirm that at least 8 of them were supposed to be credited by their credit department and that their credit department did a mistake by denying it. average lead cost in Anji is $250-$300- meaning we need to get a credit of at least $1500.00 and now that we are calling to get this credit toward our balance they are asking us to pay in full and then they will credit us, we do not have any faith in this company! they keep laying to us and keep threatening the collection, we show good faith and we pay over $5k and they still do not want to give us our credit, we are not asking for favor or deals, we just want to get what we suppose to get based and follow their credit guideline, we try to talk with at list 4 supervisor and they all road and not helpful, they acting like gangsters and have a 0 in customer service! we would like a real person and not a robot to call us so we can sort this out, this was the worst experience we had! we are a small business trying to survive after the covid and having Anji leads HomeAdvisor holding our money and converting it to balance due is devastating, we are not asking for deals or any favor, we just want justice and to pay only for what we need and not for fake and bogus information, we will appreciate your help in this matter,

Angi provided me with a contractor for installation of a pre-hung interior door in my home on Tuesday, October 18, 2022. The time was scheduled for 10:00 a.m.

He clearly had a problem with this job. I provided the materials, but he messed

up the job. He did not have the proper tools and it shows in the completed work. The door and frame do not match the other doors in my hallway. I had to vacuum the whole area after he left because he left a lot of debris even after he cleaned the workspace.

I am really unhappy with the quality of the finished job and the cost.

I scheduled an appointment to have a 65 inch tv mounted for 10/11/22 at 4:30. No one showed. At 5:30 I called and was told the appointment was rescheduled for another date and time.

10/10/22. I made the appointment. I was on the phone for 45 minutes setting up the appointment. I kept repeating my name, email and phone number. Spelling them also. To be given a different appointment with no communication is bad and unprofessional business.

10-1-22 I hired them to move 3 bedrooms of furniture 13 miles. They gave me an estimate of 520 dollars. They sent incompetent unprofessional movers. After 90 minutes they only had 3 items on the truck. They didn’t know how to disassemble beds or pack the truck they took several breaks. When they arrived at my new place they said they would not release my furniture until I paid 1300 dollars . When I refuse they said they would take my furniture to storage and charge me 250 dollars a day and the time was still ticking My grand kids began to unload the truck and they notified me they still have my credit card on file and charged it 600 dollars fraudulently.

We had just sold house and refrigerator stop cooling. We called Angie's list and hired a Pro for 3 hours. We paid $350 for the hours and the membership.

A nice technician came out said it was the compressor and some other button. We bought those parts and called for another technician who came out with a different approach.

I called Angie's list 10 times as they kept assigning different technicians.

I asked for the first tech. but she opted out of the job for a reason I don't know.

This was TERRIBLE service on the response from the Pro Support Team.

There were no notes for others to complete the job.

I am escalating this as I want my $565 back spent on parts, labor and NOTHING IS FIXED.

vERY VERY UNHAPPY HOME OWNER.

This is the first time I have used Angie’s list since it went to just Angie. On Sunday, October 9 I was looking for someone to trim my trees and shrubs and and I asked for quotes from three different contractors. I receive several phone calls almost immediately from people with heavy Spanish accents trying to get me to book and pay for the services. I kept asking what was included in the price they were quoting me because every person I spoke to quoted me something different, everything from $268, to over $500. No one could tell me what was included for their price. I was informed by the people calling me to book, that they do not send people out to give you quotes or to look at a job so you can pay an exact amount. What I was told by each person who called me is that if the job goes over the quote then they I will be charged an additional fee including the additional cost of the job. I’m completely dismayed at how far this company has gone down. Angie’s list used to be top-of-the-line where you could get local contractors to contact you and give you a fair price for a fair job I would not suggest anyone using Angie’s list ever. Today is October 10, 2022 a day after I requested my quote and I’m still getting countless calls every hour or less of people with heavy Spanish accents trying to get me to book the job without being able to tell me what’s included and varying prices . Buyer beware.

I had a handyman apt on 10-4-22 for a person to show up at 8am to fix a hole from my roof down to my laundry room(trailerr). When I got up I found an email saying it had been rescheduled till today 10-8-22 at 8AM. It is now 6PM and he still has not shown up. At 9am I got a text saying we were further away then he thought and it was taking a little longer to get here. At 10, a text saying he would be here at 12:00. At 1:00 a text did I have supplies, I had already stated when I made the apt I would not have supplies, as I did not know what to get. At 2:00 he would be here at 3:30 as he was stopping at Lowe's for supplies, nothing since. I had always heard good things about y'all, but I am very disappointed, and all of this has given me a very bad migraine. I better not be expected to pay for a no show service.

Last week I called Angis customer service and explained that we no longer want to have lawn service until next spring. Well, I received a text stating our grass will be cut this Saturday, 10/08/2022. I called their customer service from Asia and tried to explain that I did call and chose not to have our grass cut until next spring. I was told since I am cancelling, I will be charged a fee. I was charged $76.00 plus $25.00. Well After calling three times to speak with someone who could understand why I was calling; I finally did speak with Teresa who was helpful and did refund my money. Still not sure why I was being charged for $76.00? Evidentially when I called last week that person did not make notes on my account! I am very disappointed in Angis service.

Poor Service

Scarlett J Kehoe

[protected]

[protected]

I had my air ducks cleaned by Mr. Quick on 22 September. While leaving my driveway the truck scraped and put 3 large dents in my newly blacktopped driveway. They took pictures of it and said they would report it and someone would get with me very soon about getting it repaired. They assured me that it would be taken care of. I have been waiting for almost 3 weeks and have called the office several times. Each time I get the same run around. They say they are working on it and that someone from a paving company will call me very soon. That has not happened. I called again yesterday and was transferred to someone from the claims dept who assured me that someone would call me before noon today. I called today after noon when I had not received a call. The man that answered the phone was not helpful or professional at all. He refused ti transfer me to someone in claims or management. And said they were aware of the situation and that they would call me when they knew anything more. He was not courteous and refused to even address my concerns. He let me know clearly that he just wanted to get me off the phone. He was extremely condescending. I will not have any further work done by this company. They damaged my property and have done nothing to rectify the situation like I was promised when it happened.

On September 20, 2022, a plumber by the name of Demian Sendrey arrived at my property to unclog 2 clean outs: one for the kitchen, the other for the bathrooms. I paid $310.99 for a 3-hour job. But he only spent 1 hour trying to unclog the clean out for the bathrooms. He found out that the drain was clogged by the tree roots and could not unclog it with his power snake. So, he recommended to notify the city to fix it, since he suspected that the stoppage was in the city property. I asked him about the kitchen drain. He said that once the city fixes the drain from the bathroom, the kitchen drain would work. So, he did not snake the kitchen drain. The city sent plumbers to remove the tree roots and were able to unclog the drain from the bathrooms. But the kitchen drain was still clogged. So, I called, and asked Demian to comeback to finish the job. After calling him several times and leaving him a few text messages with photo of the kitchen clean out, he finally responded today, October 6, 2022, and he refused to finish the job.

On 10/1 i booked a handyman through Joseph the booking agent at Angi's list. I needed four interior doors replaced. I was quoted $147 for two hours. I accepted & gave Joseph my address. I was told a handman would be out to me on 10/2 at 9:00 a.m. I accepted and was looking forward to having this work done. On 10/2 I see a text message from Marquise (handyman) asking if I was located in brooklyn or queens. I replied to him at 5:15 a.m. and gave him my address in Astoria (Queens). At 8:30 a.m. he sends me an email saying he is late and he will be closer to 10:00 a.m. I say that's fine. At 10:15 a.m. I text him asking where he is and he tells me he is having an issue with the cross street. I tried calling him twice and he did not pick up. He emails me and tells me the GPS has him in Bklyn and he is another 25 minutes away. I tell him I cannot do this as I am on a tight time frame. Immediately after that text I get an email from Angi's List saying they are going to charge me an additional $157 as I'm over the original time. I call Angi's List and explain to them and they tell me someone can come out Tuesday for the doors. I explain that is no good as I work and cannot afford to take off. They tell me they will not charge me the additional $157 but I also tell them I shld not have to pay for someone that never showed. An account specialist called me later that afternoon and told me I would not be charged anything. I just checked my credit card and sure enough I am being charged the original amount for work that was never done. This was a total scam.

We hired Nick Gottwald, of Gottwald Custom Carpentry to resurface the cabinets and make any necessary improvements

After we paid him in full about 1/2 way thru that project he walked away from the job and did not refund anything.

This project was at our home in Hopkinton MA 01748

I have pictures of what was left behind and a witness who saw we paid him in full.

I have been trying for two days (ahead of my "project") to cancel. I was given the name of the person who would be doing the service. She has not answered! IN TWO DAYS! NO CALL BACK, NOTHING! AND NOW I AM CHARGED $25? SCAM SCAM SCAM! Job would have been on Oct 4, 2022 by someone named Stephanie with Handy Services. The number given to me by Angi was: [protected]. I have left 14 messages over two days. NO RESPONSE. And Angi says they can't resolve it & keep giving me the run around.

On August 26,2021 there was a service on Waltmart website. For a above ground pool install via Angi the cost total was $579.

00 and $34.74 in taxes with a total of $613.74 I canceled the service the next day thru Walmart and everything seem to be OK until I there was a charge of $613.74 from Angie in which I didn't notice on my bank statement months later I quickly begin calling Angi and Walmart to let them know that I was billed for a service in which I did not receive this was approximately around the month of June 2021 after 60 to 100 correspondence via phone text and chat and was finally given a reference # for my refund during the month of July 2022 . I been getting the run around fill with empty promises of a refund of $613.74. The vicious cycle begins again with the 4 to 6 weeks of promise of a $613.74 refund. After talking to my bank representative he said that Angi was using the empty promises as a stall tactic so it can go beyond the bank deadline to retrieve my refund Angi representatives were sending me emails and calls promising me 4 to 6 weeks for my refund and as of today I still haven't received a refund. Below is an example of over 50 to 100 emails I have received from Angi. My Bank, and 4 to 6 Walmart customer service has talk to and followed up with Angi and it was also told I would receive my refund between 4 to 6 weeks.

[Angi] Re: This is a follow-up to your previous request #[protected] "Reaching out from Angi" ---------- Forwarded message ---------- From: Angi Support

I understood that my credit card was to confirm the contractor, which never should up. The work was never performed, I cancelled the arraingment via email on the 17th. Never heard back. I assumed that would be the end of it. I contacted the credit card company and filed a formal investigation. I am demanding an immediate credit of the full amount plus any accurred interest.

September 28, 2022

I’d like to share an experience about a business. about an excessive charge estimate submitted by Auchinachie for sewer work

REF:

Auchinachie Plumbing & Heating Services

42 Fredrick Street

Binghamton. NY 13901

[protected]

[protected]

[protected]

Specifically Sewer System work trying to take advantage of an old single woman – my sister

My sister, eighty years old, living alone, lost her husband about three months ago, and on Friday, July 29th,. 2022 the sewer in her house was backing up into the house, making a great big mess.

She called Auchinachie plumbing and they came right over. They tried to run a snake down thru the pipe and said they were not able to unplug it. They finally blasted the pipe and unclogged the blockage.

They then ran a camera thru it, watching the camera on a small hand held monitor, the size of a small cell phone.

They told her there was a ten foot section of pipe that needed replacing and she could run water thru it, but no paper or poop until the pipe was replaced.

They could do the excavating on Monday, August 1st and the cost would be ten thousand ($10,000) dollars unless they had to remove the wooden outside front steps to the house where the pipe ran under them. In that case it could cost as much as thirty thousand ($30,000) dollars (TOTALLY OUT OF LINE ! Should have been two thousand to no more than three thousand dollars, if it was even needed)

The charge for what they did so far was fourteen hundred ($1400) dollars, which she paid.

THANKFULLY I found out about this on Saturday, July 30th, and convinced her to call Auchinachie and tell them that she was going to get more estimates.

She did contact them and they said OK, but if they didn’t start Monday it would be over a week before they could do it.

I told her that I would head out first thing Monday and contact other contractors about the cost of the excavation and pipe replacement

 

First thing Monday, August 1st , I got ahold of another contractor and he said he had two guys he could get ahold of and be at her house in one hour to look at it.

When he got there she told him Auchinachie said they could email the camera video.

Contractor said, “no way”, he would run his own camera thru the pipe to see what he thought.

He had his workers set up a large TV size monitor in the house and ran his camera all the way thru the pipe to the road while they watched it on the monitor They then took the manhole cover off the town sewer in the middle of the road to make sure there was no blockage where the pipe connected to the town pipe.

ALL WAS CLEAR – NO BLOCKAGE, NO SIGN OF ANY BAD SECTION OF PIPE ! and they watched the camera as they pulled it back thru

NO EXCAVATION REQUIRED

His bill for the work he did ? one hundred and eighty ($180) dollars !

It has now been over two months and she has not had any problem.

Thankfully she listened to me and possibility saved thirty thousand dollars !. And a big “Thank You” this new contractor

I hope no one gets taken advantage of by Auchinachie like this