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Activision Customer Service Phone, Email, Contacts

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4.3 24 Reviews 332 Complaints
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Activision Complaints 332

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4:18 pm EDT
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Activision Ban de mon compte activion

Bonsoir,

Je vous envoie ce message pour demande si c'etait possible de me debannir de call of duty.

Cela est arrivé en novembre 2021

Le message d’erreur est : Vous avez été banni définitivement.

Pseudo " smlefevre ii#1144875

Je n'ai jamais tricher sur vos jeu.

D'ailleurs je ne connais meme pas la raison pur laquelle mon compte a ete suspendu.

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8:17 am EDT
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Activision Compte ban

Bonjour,

J'ai été banni définitivement suite à une intrusion sur mon compte, mon adresse mail a été piraté puis l'intrus a eu accès à mon compte Activision, une fois avoir récupérer le compte je me rend compte que mon compte a été banni définitivement.

Je vous prie de croire que je ne suis pas l'auteur de cette action, de plus j'ai bien pu récupérer mes accès à ma boite mail et sécuriser le compte.

Vous trouverez ci-joint la preuve que mon compte Microsoft a bien été piraté.

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4:56 pm EDT
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Activision Customer Support

I have been trying to contact someone from support in regards to my account being deleted.

Monday April 25, 2022 i was able to place warzone with the activision account nokapthe3rd#9885948. On Tuesday April 26, 2022 when I logged on , there was complete different account that displayed.

I don't understand why it was deleted without being notified and why it is so hard to get in contact with someone when something happens.

I need to be contacted in regards to this because I am not happy about it.

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3:48 pm EDT
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Activision Account was hacked

My Activision account email was hacked and change to one I do not own and they will not take action when I request support. I've sent multiple emails and support tickets and still nothing. this started on 07/23/2021 when I started the first support ticket and I did not get a response instead they closed the case without resolving my issue. Their support number hangs up on you when you try to reach out for this specific issue, they will tell you to write a support ticket. they then write the response of that support ticket to the email that I am trying to get changed and do not own instead of my actual email. I cannot change anything on the account without a verification email which is sent to the email I do not have. I have looked into the email domain and it does not even exist. they have no other way for me to get in contact with their corporate office or even speak to a real person.

the email that my account should be under is [protected]@gmail.com instead it was changed to [protected]@mailfa.org. I have been in an excruciating battle with Activision on trying to get this resolved and to no avail. thank you for your time and I hope I am able to get this resolved.

Desired outcome: I would like my account email to be changed back to the one I own and to speak over the phone with their corporate office.

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8:04 pm EDT

Activision Activision Account

Hello, I am trying to unlink my Xbox account from my Activision account, but I realized the email associated with the Activision account is not accessible to me, so I'm unable to get a code that I can input so I can unlink the account. I am very frustrated that I can't get on the phone with someone to help me with this issue, all it is now is automated voices and your support page that doesn't help me one bit. This is also the same problem I have with my PlayStation account. If you would like more details my Gmail is [protected]@gmail.com or if that does not work, try [protected]@gmail.com

Desired outcome: I would like to a get a hold of someone or maybe have someone in Activision force my Xbox/PlayStation account to unlink from the Activision account. Or you could just delete the Activision account.

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6:57 am EST
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Activision Unwarranted Shadow ban/ban

I've been playing for 40 years and never cheat never cheat nor do I know how! Tired of being Shadow band just because players report you when they died out of rage. Check & you will see ! I would like a full refund for all of my call of duty discs! Will never be buying an Activision game ever again! Thanks, genuine player My gamer tag is...TATT2U513OG if u wanna recheck! 🙄

Desired outcome: Refund modern warfare disc & go out separate ways. I'm done with Activision all together.

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11:57 am EST
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Activision Unauthorized charges

My child (Zack Armstrong) made these purchases without my knowledge. I just realized this once I got my January bank statements. All purchases were made in January ($780.00) for cod points through Google play with the gmail [protected]@gmail.com and I did not authorize these purchases nor did I have knowledge of this until now. I would like a refund of all purchases if anyway possible. This has never happened before and I don't see how or why someone didn't flag these purchases but I seriously need this money back. PLEASE HELP

Desired outcome: Please please need a refund

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6:32 am EDT

Activision Severs not working

Ever since the game came out and even now me and my friends could never get into a zombie match. I mean it works for multiplayer and every other cod except this one and I'm assuming it hasn't been reported since it is still happening. Please do your best to try and fix it.

Desired outcome: Severs to work

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5:24 am EDT

Activision Modern Warfare PS5

Hello

I am writing to complain about the self deleting of the game modern warfare. I enjoy playing with a few friends on my days off and it is becoming impossible to play.

On this passed weekend I had to delete and re-download the whole game again (for the fifth time) and this normally enables the game to run fairly well for a month or so. Tonight I turned it on and it has already deleted the whole multiplayer AND compatibility packs.

This download is fairly big for my internet and takes a LONG time to complete. Why does it happen? and why does it happen so frequently to a point that I cannot ever enjoy playing it as I play a roulette for if its deleted itself or not.

I would really appreciate a fix of the current problems that have plagued this game for a while, rather than the constant and ever growing updates that the game requires, and I am definitely not alone in this request.

The profile name is: Darbinator1#3420476

Desired outcome: To repair the glitch of deleting itself

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10:37 pm EDT

Activision COD warzone suspended for NOTHONG

I was accused of unauthorized software and manipulation of game data however this is BS my software is purchased as well as my upgrades and i have no clue what manipulation of game data means all i do is play online here and there i don't speak to anyone and im suspended my user ID is VampirellaChik#5169688

They not only lost a customer but these people are crooks and should be canceled by everyone

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10:49 am EDT

Activision Just a money grabbing company

The game is great! No doubt about it.

Problems are:
-Aim assist for console gamers (controllers)
-No anti-cheat of any kind(We live in the 21st century - stop being lazy)
-Bugs that were here from the start of the game still exist
-Multi-million company and all they do is re-mask the map
-Only bothered to do make skins that will actually make them dollars.

It is fun to play... but come on. Do something about these issues.
I just want to say to ppl to stop buying stupid skins... Only then they will snap out of this and do something about the actual game.
Be smart all! Stop wasting hundreds of euros for 1 game.
They are taking out of every one of you at least 100 euros every season.

Activision! SNAP OUT OF IT!
Nerf the aim assist at least a bit for start...
Make a controller and mouse/keyboard meta different. It's all mathematics.

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11:17 am EST

Activision Warzone

I was permanently banned for supposedly cheating I myself do not I live around people an I have people come over I found the culprit that did this to me with my pc my nephew which is a teenager did something on my pc me myself don't even play the game very much I have a .86 kd I don't even play it as much anymore myself I play mostly other

Desired outcome: I would like to at least get a Copy of my friends list with there activison I have some friends on there close that I have no way of getting ahold of

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11:35 am EDT

Activision Cheaters

I bought modern warfare on Xbox to play video game and have fun but instead I get killed by cheaters hiding inside walls I reported someone and I'm hoping the get ban forever because people like him should not be allowed to play and stop people like me from hAving a good time ! It's been too many times I come across cheaters like this and it really makes me mad because I bought this game to have fun and clearly that's not what is happening.

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10:48 am EST

Activision Call of duty

I would like to complain over a number of things that have really put me off playing your games number 1; the fact that you do nothing about all of the cheaters in modern warfare, black ops Cold War and warzone 2; that I cannot enjoy playing warzone as there is no option to turn off cross play as pc players have an extreme advantage over console 3; the fact I have complained at least 7 times and haven't received a reply 4; that you favour YouTube gamers over casual gamers for example the fact that when a couple of content creators complain you style the game the way that they want it instead of the way that the people who actually go out to buy the games would like especially when those people do not buy your games as you gift them to them as they are "advertising" your game in there online streams I believe you have lost touch with those of us who play for fun and are not being paid to play the game like the streamers that you seem to favour above everyone else

Desired outcome: Would like the option to turn cross play off for warzone, for there to be an algorithm to stop cheaters and aim botters for you to take some feedback from the casual players instead of favouring streamers opinions over everyone else’s

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SWill68
Nashville, US
May 07, 2022 5:12 pm EDT

Computer users have an advantage over console users and the cheaters aren't being stopped. You are killing this game for console users and show no signs of caring.

If you want to slow the cheating and make it fun again? Make it where console players can actually get in games without computer players.

It's getting to the point that, if not addressed, you will become a pariah and every day gamers will leave you as soon as an alternative comes along. Eldin Ring already thanks you.

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5:44 am EST
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Activision Cod cold war

Sick of old outdated listening servers, please update as we are in 2020! Also, so fed up with hackers, ban all players using cronos and striker mod kits! Next we console players want console only option, playstation and xbox only as p. c still have too much advantage. You make billions so put back a couple million and update your technology so we can play genuine next gen games on next gen servers and algorithms that catch and permanent ban on cheaters. regards zTEA TREEz

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7:41 pm EDT

Activision Modern warfare

My activision ID was permanently banned (StrawfSTG#5827391) with no reason provided or no reason I can think of. This was a paid product to which I no longer have access to. I contacted their support team who confirmed all bans are permanent and cant be reversed and conversation terminated. This is a product I am no longer able to use and believe I have been wrongly banned and my consumer rights removed. I need to get this reversed as I have spent hundreds of pounds on this product and for being banned for no reason is disgraceful.

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12:09 pm EDT
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Activision Call of Duty WWII

I am unable to make my clan tag MAGA (Make America Great Again) because it is considered profanity. I would like to know what is profane about a patriotic slogan, especially for a war game where America fought. MAGA is not an acceptable clan tag yet BLM is? It seems as if one side is being silenced while the other is able to be expressive so I would like this issue to be fixed as it takes away my freedom to express myself and my love for the country.

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2:53 pm EST
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Activision Call of Duty: Modern Warfare

Feb 13

I was disconnected from the Call of Duty: Modern Warfare game and since I have received a message stating Unable to connect to online services.

I went to support.activision.com and made my way to the online support chat where I talked to an individual, his name started with a G, who told me they don't know what my issue is, but others have the same issue and they would email me with a resolution. He took my information.

Feb 20

I haven't heard from support, so I went to the Activision support site and talked to the same individual who told me the same thing.

Mar 02

I still have not heard from support so I went to the Activision support site and talked to Byron C.

Byron C stated I was banned, would not tell me why, said I couldn't talk to anyone about the issue as it's final

Mar 03

I called [protected] and spoke to the operator, her name is Nikki.

She emailed supervisors and told me call back if I don't hear from anyone in 24 hours.

Mar 04, called back, Nikki transferring me to customer service, I spoke to a supervisor who confirmed I was banned, but told me no one will tell me why I was banned stating it's a security issue and told me there was no one who will tell me why I was banned.

I still have no email why I was banned.

I'm left wondering why I feel like I was just ripped off. Because this is a software company, they apparently have the right to keep this kind of information with no hope from customers who play their game.

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Update by Neil T KIrby
Mar 04, 2020 3:24 pm EST

FTC Complaint Submitted - Your reference number is: [protected]

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10:21 pm EDT

Activision call of duty bo4

why treyarch has the right to change the game play in hardcore mode and did not in regular mode . I buy the game and all the call of duty since 2002 to play hardcore teamdeath match now i am force to play kill confirmed that i hate without any notice .I think that over with call since you can change game like you want.i am sorry that you let treyarch ruin a game that i play for almost 20 years

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3:10 pm EDT

Activision black ops 4

Not much needed to say except Activision and their studios have a terrible consumer business model. Consumers pay the same for a product like Black Ops 4 and Xbox/PC have to not just wait for DLC that comes to PS4 first. Now with Black Ops 4 updates are a week early for PS4. Consumers are arbitrarily getting penalized for buying their product on Xbox. It needs to stop.

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About Activision

Screenshot Activision
Activision is a prominent video game publisher known for its extensive portfolio of games across various genres. The company's product lineup includes a range of titles from action-packed first-person shooters to strategy and adventure games. One of their flagship franchises is Call of Duty, a series that has become a staple in the gaming community for its intense combat gameplay and immersive multiplayer experiences.

In addition to blockbuster series like Call of Duty, Activision also manages other well-known properties such as the Spyro and Crash Bandicoot series, which offer platforming fun for players of all ages. The company has a history of developing games that cater to a diverse audience, from casual gamers to hardcore enthusiasts.

Activision's services extend beyond just game development and publishing. They also provide online services that support multiplayer gaming and social interaction, allowing players to connect and compete with others around the world. Their online platforms are designed to enhance the gaming experience with downloadable content (DLC), regular updates, and community events.

The company's products are available on multiple gaming platforms, including consoles, PC, and mobile devices, ensuring accessibility for a wide range of consumers. Activision continues to expand its reach by exploring new technologies and trends in the gaming industry, aiming to deliver engaging content that resonates with its audience.
How to file a complaint about Activision?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Activision. Make it specific and clear, such as "Unresolved Billing Issue on Call of Duty Account".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Activision. Mention key areas such as customer service interactions, technical problems with games or services, billing and payment issues, or any other relevant concerns. Include specific details about any transactions you've had with the company, such as purchase dates, amounts, and what was promised versus what was delivered. Clearly describe the nature of the issue, including any errors or problems encountered. If you attempted to resolve the issue, outline the steps you took and the responses received from Activision. Explain how this issue has personally affected you, whether it's through lost time, enjoyment, or money.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, emails, screenshots, or correspondence that can substantiate your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Activision. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an exchange, or any other form of rectification.

7. Review before submission: Review your complaint thoroughly for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Activision on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately and provide additional information if requested.

Overview of Activision complaint handling

Activision reviews first appeared on Complaints Board on Jan 21, 2009. The latest review Compromised activision account was posted on Jun 12, 2024. The latest complaint I'm emailing you to passionately ******* that you allow for Shoot-the-Ship to be a permanent option in Multiplayer was resolved on Feb 18, 2024. Activision has an average consumer rating of 1 stars from 1891 reviews. Activision has resolved 12 complaints.
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  1. Activision Contacts

  2. Activision phone numbers
    +1 (310) 255-2000
    +1 (310) 255-2000
    Click up if you have successfully reached Activision by calling +1 (310) 255-2000 phone number 0 0 users reported that they have successfully reached Activision by calling +1 (310) 255-2000 phone number Click down if you have unsuccessfully reached Activision by calling +1 (310) 255-2000 phone number 0 0 users reported that they have UNsuccessfully reached Activision by calling +1 (310) 255-2000 phone number
  3. Activision emails
  4. Activision address
    3100 Ocean Park Boulevard, Santa Monica, California, 90405, United States
  5. Activision social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 14, 2024
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