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AI power portable generator with electric start 10,000 watts
Jamie & Theresa Child [protected] Box 343, 11 5th Ave, Matherville, IL 61263 email: [protected]@frontiernet.net We purchased this portable generator at Sams Club in Davenport, IA for $639.00. Was $739.00 on Nov. 10, 2020. Order# [protected]. Called certified electrician to install new hookup. Generator only has hours on it that electrician used. Didn't...
Read full review of Sam's ClubUnauthorized debit card charges
On Sunday November 5th someone stole my information and purchased $725.90 worth of merchandise at Samsclub.com in Sunrise Florida for curbside pickup. I live in Wisconsin, wouldn't you think that was a little suspicious. I called right away after I noticed the money was missing. The order said it was pending so they had time to deny this person (German Gonzalas) the pickup. When I contacted customer service, they sent me an e-mail saying they weren't responsible.
My husband and I have been members of Sam' since 1992, is this how you treat your dedicated customers?
I donate plasma at Biolife, this was the money that was stolen. It took my months of donations to raise that money, which I use for my Christmas shopping.
Please help me.
Claimed loss: $725.90
Desired outcome: I wish to receive my money back ($725.90) and that Samsclub.com be more diligent in protecting their customers.
Business account
I just returned from "trying" to shop at your Park Blvd store, which I have done since 2005! I was denied by your store employee and a Manager who she called over. I was told I "only have a business account and that I cannot shop during... whait for it..."business hours"I have to"upgrade"for $59.32!
Please contact [protected]@[protected]. At this point I am canceling my"business"account and denning the $50.00 charge that was"automatically" charged without my permission.
Dave Eldridge
Coast West Land Development, LLC
Claimed loss: $50.00
Desired outcome: To contact the media about this!
Betty crocker batchables cookie mix
I then called your member customer service number and waited for some time before someone "answered" (actually I had to listen to the rep finish their conversation with others before he finally said something...No greeting or apology for this) and told him why I was calling and he said it was a local club problem and hung up on me ! I called back and had a...
Read full review of Sam's ClubOrdering wheaties cereal online
Hi. MY name is Julie Volzer. Member [protected]. I order wheaties from samsclub.com very often. the order its ALWAYS the wrong number of boxes when I receive them. I always order 3 bundles of wheaties. Each bundle is 2 boxes. I should get 6 boxes. I ALWAYS receive 3 boxes. I call and complain. They order me 2 bundles (1 extra box extra for my...
Read full review of Sam's ClubDelivery Service
On October 22 I had a delivery go to my elderly mother who lives in a senior citizen building. She is nearing 80 and very arthritic. I ordered 3 items (drinks, paper towels and 1 snack) and made specific instructions to have the order left at her apartment door. Also, I always tip well and nothing less than 15% ever. I asked them to call to be let into the...
Read full review of Sam's ClubRoncadin Pizza
We purchased a box of Roncadin pizza (3 per box) - SKU [protected]. Two of the pizza's were OK but the third one, which we tried to use yesterday, had a burn spot completely through the crust and looked so unappetizing that we discarded it.
I have attached a picture of the pizza so you can see what I am referring to.
Denise Chulack
146 Jacks Run Road
Pittsburgh, PA 15214
Sam's member #[protected]
Desired outcome: Perhaps a store credit for 1/3 of the purchase price of the item.
Sam's Club Membership
Hey, my name is Elio Ambrose. I signed up the Sam's Club membership account, but my experience is really not good. I'm not satisfy with the Sam's Club services so I decided to cancel and refund the membership. I contacted the Sam's Club +[protected] and a membership specialist team member named "Francisco" canceled the membership. I already read the...
Read full review of Sam's ClubMembership Promotion Offer [protected]
I signed up for Sam's Club Plus Membership because they had a $55 promotion that was supposed to give me $55 in discount. But unfortunately, Sam's Club charged me $110, and I never actually got those promised discount. I'm contacting you because I require your help. I want to get a refund of my missed $55. [protected]@outlook.com, Order No : [protected].
Tire Center At Sams Club in El Monte
Good Afternoon, My name is Cynthia Vasquez, I came into Sam's Club on October 13,2023 at 5:30 pm. I had purchased two tires and had an appointment at 6:00 pm. I shopped around the store while the tire center was installing my tires. at 7:29 pm I received a call from an unknown number. I answered and spoke with a male who stated he was calling from Sam'...
Read full review of Sam's ClubEmployee treatment
EMPLOYEES IN THE GREAT FALLS MONTANA STORE ARE TREATED POORLY. There is a lead who tells staff they are not allowed to take there lunch and tell they finish their zone. or when a staff member is supposed to get trained she tells them they can stay late and do their training and then take a long lunch the next day so that they don't have OT. This leads name is Jass. In fact nothing like starting your shift and being told that if we are not done with our area by the time we leave then we have not done enough in 8 hours SO MOTIVATING.nOT TO MENTION THIS LEAD AND SOME OF THE STAFF ALSO SMOKE WEED AT WORK AND BEFORE WORK
Refund for in-store return not recieved
I purchased 3 rugs when I moved into my new home. I returned 1 rug on 8/19/2023. As of today, I have not received my refund. I have gone into the store over 4 times and no one can help me. I went to my bank they said nothing has been received. The last time I went I was given a phone number to call they assured me they can help and they could not help. The mgr at the store said oh they can help just give them your receipt number. Now I'm reaching out to you for a resolution. I want my refund. I have included a copy of my return receipt
My Membership # [protected]
date of return 8/19/2023 3:11pm [protected]
rugs [protected]
subtotal 99.98 taxes 9.25 Total: $109.23
Patricia Casas
email patricia.[protected]@aol.com or [protected]@gmail.com
Desired outcome: I want my refund.
INCIDENT [protected]
This return began on 5/9/2023 - todate i have not received credit:
- numerous telephone call(s) and email(s) sent to mark c - resolution specialist ii - he's never available to take my call or have common courtesy to respond to email
- i'm extremely upset with how this is being handled - extremely unprofessional for sam's (i'm a long term customer and never had issue with return)
- need response by friday oct 13, 2023
if i do not hear back by phone or email i will be taking legal action to get refund.
Dora castro dora.[protected]@rocketmail.Com / [protected]
Desired outcome: CREDIT REFUND
Abusive management
Former worker I have had nothing but abusive management to deal with for the past year now from this place the managers faith and mandy have both played favorites with employees who have threatend other coworkers and the only people who get in trouble are the hardworkers moral is so low that they are leaving in droves myself included. From refusing to help...
Read full review of Sam's ClubFuel station
Sunday, Oct. 8, 2023 ; approx. 2:30pm. Fuel Station, Fargo, ND Sam's Club. I drove into the fuel station area, pulling up to the pump at the North-East corner of the station & pumps. It took me about 30-45 seconds after parking & turning my Honda Odyssey off to bring up the sams App on my phone to use to access the pump. I got out of my vehicle & as I...
Read full review of Sam's ClubYour tire service line
I cannot believe that a once helpful and wonderful department is now gone to crap. All because YOU decided to decrease staff and out source the help customers need in scheduling tire service. BAD MOVE especially since you guys are no longer the only Club in town anymore. Costco moved in the Springfield, MO area and since our most recent encounter with the...
Read full review of Sam's Club2 bakery departments, 2 different cities
Good evening, I would like to pass on some information that I found irritating and not centered around good customer service. On 10/2/23 around 6pm I called Sam's Club bakery in Sherwood Ar. After ringing 2 dozen times an employee picked up and said hello. I aske if they had chocolate pies in bakery and she said no. I asked if I could order one and she...
Read full review of Sam's ClubGas lines
The Roanoke, VA Sam's Club has a gas station with an equal amount of left and right pump lines. In the past and until recently, if your preferred tank side line was backed up, you could and were directed to the other side pump line by an attendant to keep the lines moving regardless of the do not enter sign. Within the past couple of weeks, the attendants have become bold and hostile to anyone who enters the line in what they consider the wrong direction. I was personally told by one young attendant to "shut up and move your car" which was shocking to me and other customers who heard this outburst. With quick research, a study that was conducted in 2020 revealed that 78% of vehicles have gas tank fillers on the left (driver side) of vehicles. My suggestion is that Sam's Club modifiy their lines from 50/50 to 75/25. A few sign changes and maybe some arrow painting would be a minimal expense. This will allow faster fill ups and less station congestion.
Not receiving a verification code via text to get into my account to place an order.
I have not been able to get a verification code to log into my account. My account number is [protected], a plus account. I have spoken to a Justin and a Rosie, who are IT managers. The office is not in America. The ones that answer the phone will no longer transfer me to a manager. I was told that they would keep me in the loopp. I am a disabled shut-in and I depend on Sam's Club for their delivery service. Their is something wrong with the server, the coding? I get other messages from Sam's Club via text. It is taking too long. It has been going on for almost 3 weeks. Either set up a new account, solve the problem or refund my plus membership fee. Why can't I get in touch with anyone? Why are they ignoring me.
Desired outcome: I want someone to call me and tell me that the problem will be solved, so I can use my account.
Membership
Our new office manager went in to introduce herself and see what she needed to do as far as paying the yearly account and get her name added to the membership. The associate was very rude and went into a spill about how she could not talk to her. Ok, that's fine, so I call as the primary who is hours away and explain our office manager has stepped down and...
Read full review of Sam's ClubSam's Club reviews 0
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About Sam's Club
At Sam's Club, members can find a vast selection of products, including groceries, electronics, furniture, appliances, clothing, and more. The company offers both in-store and online shopping options, allowing members to shop from the comfort of their own homes or visit one of the many physical locations.
One of the key benefits of being a Sam's Club member is the savings that come with membership. Members can take advantage of exclusive discounts and deals on a wide range of products, as well as access to Sam's Club's private label brands, which offer high-quality products at a lower price point.
In addition to its retail offerings, Sam's Club also provides a range of services to its members, including pharmacy services, optical services, tire and battery services, and more. Members can also take advantage of Sam's Club's travel services, which offer discounts on hotels, rental cars, and vacation packages.
Overall, Sam's Club is a one-stop-shop for members looking for a wide range of products and services at a great value. With its extensive selection of products, exclusive discounts, and convenient shopping options, it's no wonder why millions of people choose to be Sam's Club members.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sam's Club. Make it specific and clear, such as "Incorrect Billing at Sam's Club" or "Poor Customer Service at Sam's Club Checkout".
4. Detailing the experience: In the complaint description, provide a thorough account of your experience. Mention key areas such as product quality, customer service, pricing discrepancies, membership issues, or problems with in-store or online shopping. Include details of any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Sam's Club, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it was a waste of time, financial loss, or frustration.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you may have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect from Sam's Club as a resolution, whether it be a refund, exchange, apology, or other corrective actions.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, check back regularly for any updates, responses, or requests for additional information from either ComplaintsBoard.com or Sam's Club. Engage with any follow-ups to ensure your complaint is addressed appropriately.
Overview of Sam's Club complaint handling
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Sam's Club contacts
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Sam's Club phone numbers+1 (888) 746-7726+1 (888) 746-7726Click up if you have successfully reached Sam's Club by calling +1 (888) 746-7726 phone number 1 1 users reported that they have successfully reached Sam's Club by calling +1 (888) 746-7726 phone number Click down if you have unsuccessfully reached Sam's Club by calling +1 (888) 746-7726 phone number 0 0 users reported that they have UNsuccessfully reached Sam's Club by calling +1 (888) 746-7726 phone number100%Confidence scoreCustomer Service+1 (479) 273-4000+1 (479) 273-4000Click up if you have successfully reached Sam's Club by calling +1 (479) 273-4000 phone number 0 0 users reported that they have successfully reached Sam's Club by calling +1 (479) 273-4000 phone number Click down if you have unsuccessfully reached Sam's Club by calling +1 (479) 273-4000 phone number 0 0 users reported that they have UNsuccessfully reached Sam's Club by calling +1 (479) 273-4000 phone number+1 (479) 621-5537+1 (479) 621-5537Click up if you have successfully reached Sam's Club by calling +1 (479) 621-5537 phone number 2 2 users reported that they have successfully reached Sam's Club by calling +1 (479) 621-5537 phone number Click down if you have unsuccessfully reached Sam's Club by calling +1 (479) 621-5537 phone number 0 0 users reported that they have UNsuccessfully reached Sam's Club by calling +1 (479) 621-5537 phone number+1 (479) 277-8657+1 (479) 277-8657Click up if you have successfully reached Sam's Club by calling +1 (479) 277-8657 phone number 0 0 users reported that they have successfully reached Sam's Club by calling +1 (479) 277-8657 phone number Click down if you have unsuccessfully reached Sam's Club by calling +1 (479) 277-8657 phone number 0 0 users reported that they have UNsuccessfully reached Sam's Club by calling +1 (479) 277-8657 phone number+1 (479) 369-9989+1 (479) 369-9989Click up if you have successfully reached Sam's Club by calling +1 (479) 369-9989 phone number 0 0 users reported that they have successfully reached Sam's Club by calling +1 (479) 369-9989 phone number Click down if you have unsuccessfully reached Sam's Club by calling +1 (479) 369-9989 phone number 0 0 users reported that they have UNsuccessfully reached Sam's Club by calling +1 (479) 369-9989 phone numberLicensed Optician
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Sam's Club emailssupport@samsclub.com100%Confidence score: 100%Supportkimberly.idom@samsclub.com93%Confidence score: 93%
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Sam's Club addressPrivacy Office, MS #0160, 702 SW 8th Street, Bentonville, Maryland, 72716-0160, United States
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