CB Telecommunications Rogers Communications Cellular plan

Rogers Communications review: Cellular plan

anh2lam of NIagara Falls, CA

Jan 03, 2024 3:12 pm EST

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On black Friday 2023, November 24th I went to Costco Mississauga and Brampton to get small business plans that I heard while standing in line for 1 hour at Mississauga and then 30 minutes or so before being told to come back another day. The plan was marketed as similar to Bell only exception were 120gb sharable data and $61 for first line and all other up to 9 lines will be $31.

So I went back in on 25th but was sent home again cause customers waiting line was too long. Sunday 26th was when I managed to get served and sign up 5 lines since they did not have ultra 23 from Samsung in stock they told me to come back next day then ended up driving to Stoney Creek Costco. Jake and all staffs at both locations Niagara Falls and Stoney Creek explained same price point that 10% is calculated from $90 the starting point of plan. However couple days later I get email invoice showing math that is $40 x 10% =$4 discount not $9 so all 6 lines are now $5 more which is a cost of $720 if I am stuck with this plan.

I have reach out to ccts and roger presidents office staff determine they are correct as they are. i checked my contract there are no such wording that state math is net of discounts.

Please help me recover this loss.

Claimed loss: $720 for 6 phone lines or $5/ per month for 24 months. I am now on 2nd billing cycle.

Desired outcome: they would honor $5/month discounts per line

Confidential Information Hidden: This section contains confidential information visible to verified Rogers Communications representatives only. If you are affiliated with Rogers Communications, please claim your business to access these details.

Sales staff via reseller from numerous Costco quoted price of plan as $61+$31 for additional lines but their systems says when you get discounts involves percentage it is calculated net of any other discounts unlike Bell. So in my case the math work out to be $5 difference and their staff tactic is to wait till 14 days later so now you are stuck with them cause your days to return and cancel contracts expired and stuck with 6 lines. I have spent more time fighting them than any other tasks this holiday season. Never ever sign up with this carrier again nor Fido. President office staff Gurudatt B

Case Manager, Executive Response is totally useless.

Rogers Communications response

Jan 04, 2024 6:46 pm EST

Rogers Communications customer support contacts

Phone numbers

+1 (855) 381-7834

+1 (416) 935-5555

Address

333 Bloor Street East, 7th Floor, Toronto, ON, M4W1G9, CA

Website

www.rogers.com

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Hello,

Thanks for sharing your wireless plan signup experience at one of the authorized stores. We appreciate your detailed feedback and thank you for reaching out to the office of the President. Your insights are precious as we strive to enhance our plan offerings and discounts.

Regards! RogersHelps! ^ms

Resolved

This complaint has been resolved automatically due to user's inactivity.

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Rogers Communications contacts

Rogers Communications phone numbers

+1 (855) 381-7834
+1 (855) 381-7834

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33%
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Customer Service

+1 (416) 935-5555
+1 (416) 935-5555

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International

+1 (888) 764-3772
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United States

+1 (800) 787-7953
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Chinese Language

+1 (800) 575-9090
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Pay As You Go

+1 (877) 559-5202
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Billing & Payments

+1 (855) 381-7835
+1 (855) 381-7835

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Wireless

+1 (855) 381-7839
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Internet

+1 (855) 381-7838
+1 (855) 381-7838

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TV

+1 (855) 381-7836
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Home Phone

+1 (855) 381-7840
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Home Monitoring

+1 (866) 210-4059
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Internet, TV, Home Phone, or Home Monitoring

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Small Business

+1 (800) 958-5000
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Enterprise & Medium Business

40019
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