Lowe's review: Customer service

Dave Fogt of Phoenix, US

Oct 25, 2023 3:48 pm EDT

Verified customer

Featured review

This morning I was shopping for office supplies and a plumbing item. I stopped at a Home Depot store because it was right beside the office supply store that had my item. I would tell you that I shop almost exclusively at Lowes and Ace Hardware, but this morning was an exception that I assure you that I will NOT make again.

I found several of the employees at Home Depot to be uncaring, unhelpful, unfriendly, and almost rude. And even afer that, I was not able to find my item at the store. So I got my office supplies from Staples and headed to my usual Lowes store. There I was met by smiling employees and got my plumbing valve with help from a friendly Associate and even had fun with him while we both looked for it. I was greeted at the self-checkout and as I was exiting the store, a cashier called out a farewell to me. I did not know thses people- they were just doing their jobs and making an average customer feel valued and happy. I don't require all of that recognition, but it is nice to feel appreciated and like I am not imposing on an employee's personal time to be shopping in their workplace.

Incidentlly, that store is located at 59th Avenue & Northern Avenue in Glendale.

Dave Fogt

PS: This is intended as a compliment, but I didn't know where to send it.

Lowe's - remote control stopped working! 140

Lowe's - retaliation for calling corporate 152

Resolved

Lowe's - loud enough to not use it 167

Lowe's - they will not pay service provider for approved warranty work 121

Lowe's - false advertisement and lowes is cheating people out of there money 30

Lowe's - Ariens Razor Lawnmower

Lowe's - personal check denial

Lowe's - Washing machine 1

Lowe's - wont help disabled people load 1

Resolved

Lowe's - Millworks not answering phone

View all Lowe's reviews and complaints

Previous review Next review

0 comments

Add a comment

Lowe's contacts

Lowe's phone numbers

+1 (877) 465-6937
+1 (877) 465-6937

Click up if you have successfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (877) 465-6937 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone number

Sales & Product Assistance

+1 (800) 444-1408
+1 (800) 444-1408

Click up if you have successfully reached Lowe's by calling +1 (800) 444-1408 phone number 6 6 users reported that they have successfully reached Lowe's by calling +1 (800) 444-1408 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number 3 3 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number

33%
Confidence score

Consumer, Commercial Business Accounts

+1 (800) 890-5932
+1 (800) 890-5932

Click up if you have successfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 890-5932 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone number

Technical Issues

+1 (866) 232-7443
+1 (866) 232-7443

Click up if you have successfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (866) 232-7443 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone number

Commercial Accounts Receivable Accounts

+1 (800) 445-6937
+1 (800) 445-6937

Click up if you have successfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 445-6937 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone number

Customer Service

More phone numbers