- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
No record found
I just sent parcel today for Nueva Ecija on LBC Sucat Parnaque Branch and I tried to track in on your website but it says that no record found. Why is that? Please fix it and below is the attached image of my receipt. Looking forward for your response. Thanks
Read full review of LBC ExpressScheduled pickup boxes
It all started on pickup box that we already paid online. The pickup guy in Modesto named Marvin Tiu can not understand or refuse to understand that the is already paid and just only for pickup. He insisted to get our credit card number so as the code for information and when refused, he left without picking up the box. That same night I was bombarded of messages till past 11:00 PM from a person named Patrick Cruz. Although he showed his LBC ID card on his messages, I am hesitant to believe because all along Patrick phone number was not recognized as LBC STOCKTON phone number. To make my story short, the box was pick up finally the next day. Now, I have two boxes that need to be picked up with confirmation number and I even double confirmation thru 800 number but I waited Monday, Tuesday and Friday but no show and no call. These Stockton LBC employees have unprofessional attitudes that is not acceptable in this kind of business. They ruining LBC’s name whose been in business for a long long time.
Desired outcome: He even dare me to make complaints to LBC 800 number by all means and take my own boxes to Stockton branch myself. I wish somebody from other LBC branch to step up and pick my boxes.
Missing items in my box
Dear LBC Team,
Box was received after 3 months of shipment and the following items are missing upon inspection:
1. Surf Detergent Powder (130 wash) 6kg
2. 16 Starbucks coffee pods (cappucino x4, Caffe latte x 4, Caramel machiato, americanox4)
**Box was not in good condition when received and there was a sign that it had been rummaged.
Photos will be provided if needed. Your response is highly appreciated.
Desired outcome: Immediate action and Refund
Parcel not delivered
My parcel with tracking number [protected] was not delivered due to the following reason as stated in the LBC tracking page: Your shipment was not delivered due to payment issues during delivery. Please get in touch with us through our official customer care channels.
Desired outcome: Parcel delivered and my payment remitted
Service - how raider deliver the letter
7/29/22
Ngayon dn naideliver
Ito maikli lang.
Pasabihan yang mga delivery raider nyo sa bahay ang deliver hindi sa kapitbahay. May tao sa bahay hindi dun dadalin. Sa kapit bahay ibibigay? Kitang kita house no.
Pakicheck yang gawain nila yan.
Kakawalang tiwala sainyo confidential letter sa kapit bahay nyo ibibigay?
Desired outcome: I would like an apology , and retrain of train your delivery staff
Lbc box
Butas poh tung dalawang jumbo box ko napansin ko nlang after alisin ang laman ako din poh ksi ang ng lagay at ng bukas pag kauwi ko ng pinas pero nakita ko lumuwag n sa gitna at may butas ang dalwang bix n pinadala ko
Delivery Service
I have this experience happened just today, July 15, 2022, 3:00 PM. The delivery rider called and said where is my house then I instructed him on how to get here. He is speaking like he doesn't want to deliver my parcel. He seem annoyed. Then he calls me again and said "Pwede ba paabang na lang sa may ginagawang bahay", then I said okay I'll wait there. When he's there, he said "nandito nako sa ginagawang bahay". Like, hello? As far as I know, door to door ang delivery nyo diba? Ineemphasize nyo pa nga yan sa commercials nyo. I understand that they are tired, napakainit, at nahihirapan maghanap ng bahay ng customer. Pero diba yan pinili nilang trabaho e, ginusto nilang maging delivery rider. Pare-parehas lang naman tayong nahihirapan. Sige sabihin nating hindi nya ginusto yan trabaho na yan, kasalanan ko ba yon? kasalanan ba ng customer nyo yon? LBC suggestion lang, sana may attitude assesment din kayo sa paghahire ng rider, para maasses nyo yung mga ganyang ugali. Salamat.
Package was not delivered due to incorrect address?
Sir/Madam,
Good Day!
I have concern about my package with a tracking number of [protected]. Today, July 13 2022 i got a message that my package will deliver within the day and i wait. Sadly, I got a message again the same date at 9:45 PM that they try to attempt delivery but my address was incorrect.
I wanted to let you know that the Address that I input is existing. Also my other concern is if they really try to attempt, why they didn't call me for clarifications on my location. I hope you understand. Thank you!
document not receive
im complaint document shipment Tracing no.[protected] was released to MAE FABROS, COUSIN|HandHeld on 18-12-2021.
im not related to Mae Fabros.she not my cousin.
other hand WALA AKONG NATANGAP NA SULAT GALING LBC NOON DEC 18,2021 UNDER shipment no.[protected].
under Name :JAYSON P.Brizuela
Delivery issue
Parcel still not received. I always track the delivery and prepared to received but it happens "Shipment is with a concern. Please get in touch with our official customer channels."
Below is the tracking number
[protected]
Date: July 9, 2022
Delayed service
The LBC staff said that the same day delivery's cut off was 10am, nag expect ako and the sender na marereceive ko yon that day. I patiently waited from 9am to 7pm, i still hoped it would arrive at 8pm or 9pm, but no parcel came. I needed it that day, it was an importatnt event. See what i lost? I lost a moment, a "shoud've been" memory. With all the [censored] that's happening in our country, minsan na lang sumaya ang tao pero ipinagdamot niyo pa sa'kin yun. I hope you see my point, i hope you see where this disappointment, anger, and dismay is coming from. I trusted this courier company, but trusting you was a mistake and i would never trust this courier again. Upon checking my tracking number, it was only shipped the following day, and today it was received at Urdaneta Branch with a note that the next update will come within 2 days, and i don't believe anything you say anymore. You can't even contact me, and your landline customer service is really hard to reach, maybe because you have too many complaints because of your service. Chat support niyo hindi man lang makasupport talaga, mas gusto niyo na sa comment section lahat ng complain? Kaya siguro naka-off yung review section niyo because you'll be rated low and be unrecommended. Baka sa susunod comment section naman na sa fb ang i-off niyo. You wasted and is wasting so many people's time.
bubble wrap
i ask the staff for the reciept of my package because i doubt that bubble wrap has a separate payment this happens at puregold bacoor lbc branch when i looked at the reciept i only saw the cost of delivery fee it doesnt show how much cost i paid for the bubble wrap he said per bubble wrap cost 15 pesos and he use 8pcs in 1 flate iron that has still styro foam inside because its new and four watches i paid 645 pesos for that and the location is just near my location from bacoor cavite to gma cavite 645 is too much shipping cost, and he also said to me that just add the 120 pesos for the bubble wrappe!
Desired outcome: if ever i want a kinda refund or fix this if ever there is something wrong with the price cause for me 645 is so over price when the item is not that big and heavy
Why the shipment will be disposed?
As per consignee she didn't receive any call from the courier service it means n
Calls no attempts of missed calls. Why does the courier service will dispose the shipment? Courier shipment dated may 15,
Tracking ID: [protected]
Shipment date: May 15, 2022
Consignee: Rex Infante
Sender: Joan Maluya
LBC: branch Bagbag Quezon City.
Status: RETURNED TO SHIPPER
Desired outcome: I would like the shipment to be pick up by the consignee please. Return the shipment and the consignee would like it to be pick up. Just provide the address where to pick it up to the nearest branch to the consignee address.
Shipping a parcel
I have a tracking number [protected] and no matter how I enter it into tracking I get no response. I try [protected].
See the attached OR for all the details.
Email customer service is no help whatsoever. Facebook help is no help, either.
Email customer service says "Please be advised that shipment is subject to forward in the destination." and I can make no sense of it. I ask for explanation and get no response.
Desired outcome: Deliver my package and provide proof of deliver. That's what I paid for and that's what I expect.
Courier V POUCH
Sent an important document today, tried checking it but no record was found. This is odd as I just sent a different one yesterday and it came through smoothly and was received today, but now, what happened? Why cant I track my parcel this time? I cannot afford a delay, kindly look into this as this is really urgent. Thank you
Desired outcome: Kindly look into this as it’s really an urgent matter. Thanks
Delivery of Parcel
Hello I would like to ask what is the meaning of this on LBC tracker? It says, expect delivery within the day on June 15 and 16 but there was not any delivery made?
"Your shipment was not delivered due to payment issues during delivery. Please get in touch with us through our official customer care channels."
Payment issues from who? From the seller or the buyer? Please resolve this immediately.
Desired outcome: I want the parcel delivered to my buyer immediately.
Cargo since February
Hello,
Nagsend kami ng balikbayan box last February from USA to Pinas why until now i don’t see any update sa box po namin? It’s almost 4months if you guys gonna do something about this.
RUDE DELIVERY PERSON (mobile# [protected]) FROM CAVITE 3
This person irritably complained about taking too long for someone to receive my parcel when it has only been 2mins since he called to say that he is at the delivery location. There was no prior notification whatsoever that I have a parcel scheduled for delivery that day so I was at work when he arrived and I had to ask a neighbor to receive it for me.
Desired outcome: Train or re-train your employees on basic customer service!
Parcels delivered to the wrong address
My grandmother went to your Insular Square Highway Tabok, Mandaue City Cebu Branch on Tuesday June 7, 2022, around 9am, and had 2 separate documents sent to 2 separate addresses - in Paranaque and in Davao. My grandmother already personally labelled each brown envelope with the name and the address of each recepient in a white piece of paper glued outside of each envelope to avoid confusion. We were just informed by the recepient in Paranaque earlier today that the documents that she received was not correct. It has the name and the address of the other recepient in Davao on the label outside the envelope that my grandmother attached, as she sent us a picture of the parcel. My grandmother went to the branch today, June 9, 2022, around 3pm, and the ladies there, who were rude ans condescending, were trying to mislead and informed her that the fault was with the delivery hub in Manila for not sending the correct parcel, when in fact the lady who handled the documents interchanged the labels. I went to the branch to assist my grandmother and informed them what happened, to which they would not admit that they are at fault, telling us that they were very busy at that time, and they just took the 2 documents and 2 labels, and put it in the pouch, without even confirming which document is for which recepient and address.
And the solution that they came up with is to have the recepient in Paranaque contact the driver who delivered the parcel, and inform him to send it to the correct address, which doesnt make sense since the addresses are already correct, just the content of each pouch was mislabeled. And I dont think it's right that we should be spending money again just to send these documents to the correct recipients.
Attached is a photo of the parcel that the recepient in Paranaque sent to us.
Desired outcome: Refund the amount, compensate for the inconvenience, and disciplinary action to the 2 staff members
2-5 days shipping
Still i didnt get my order since may 30 lbc said its standard delivery 2-5 days to get my parcel but until now no update in status?
Desired outcome: Please follow up my parcel
LBC Express reviews 0
If you represent LBC Express, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About LBC Express
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to start the process of filing a complaint.
3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:
- Service issues: Delays, lost or damaged parcels, or poor customer service.
- Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
- Nature of the issue: Describe what went wrong with your delivery or service experience.
- Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
- Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
- Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that the information provided accurately reflects your experience and that your desired outcome is clearly stated.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates from LBC Express or other users. Engage with any replies to provide additional information or to follow up on your complaint.
Overview of LBC Express complaint handling
-
LBC Express contacts
-
LBC Express phone numbers1800 108 585 9991800 108 585 999Click up if you have successfully reached LBC Express by calling 1800 108 585 999 phone number 157 157 users reported that they have successfully reached LBC Express by calling 1800 108 585 999 phone number Click down if you have unsuccessfully reached LBC Express by calling 1800 108 585 999 phone number 295 295 users reported that they have UNsuccessfully reached LBC Express by calling 1800 108 585 999 phone number8%Confidence scorePhilippines+1 (800) 522-0000+1 (800) 522-0000Click up if you have successfully reached LBC Express by calling +1 (800) 522-0000 phone number 0 0 users reported that they have successfully reached LBC Express by calling +1 (800) 522-0000 phone number Click down if you have unsuccessfully reached LBC Express by calling +1 (800) 522-0000 phone number 3 3 users reported that they have UNsuccessfully reached LBC Express by calling +1 (800) 522-0000 phone numberAustralia1800 816 2221800 816 222Click up if you have successfully reached LBC Express by calling 1800 816 222 phone number 10 10 users reported that they have successfully reached LBC Express by calling 1800 816 222 phone number Click down if you have unsuccessfully reached LBC Express by calling 1800 816 222 phone number 12 12 users reported that they have UNsuccessfully reached LBC Express by calling 1800 816 222 phone numberMalaysia+63 322 320 668+63 322 320 668Click up if you have successfully reached LBC Express by calling +63 322 320 668 phone number 442 442 users reported that they have successfully reached LBC Express by calling +63 322 320 668 phone number Click down if you have unsuccessfully reached LBC Express by calling +63 322 320 668 phone number 286 286 users reported that they have UNsuccessfully reached LBC Express by calling +63 322 320 668 phone number21%Confidence scorePhilippines+63 858 5999+63 858 5999Click up if you have successfully reached LBC Express by calling +63 858 5999 phone number 226 226 users reported that they have successfully reached LBC Express by calling +63 858 5999 phone number Click down if you have unsuccessfully reached LBC Express by calling +63 858 5999 phone number 150 150 users reported that they have UNsuccessfully reached LBC Express by calling +63 858 5999 phone number20%Confidence scorePhilippines, Metro Manila+63 908 6522+63 908 6522Click up if you have successfully reached LBC Express by calling +63 908 6522 phone number 109 109 users reported that they have successfully reached LBC Express by calling +63 908 6522 phone number Click down if you have unsuccessfully reached LBC Express by calling +63 908 6522 phone number 74 74 users reported that they have UNsuccessfully reached LBC Express by calling +63 908 6522 phone number19%Confidence scorePhilippines, Business Solutions+1 (800) 338-5424+1 (800) 338-5424Click up if you have successfully reached LBC Express by calling +1 (800) 338-5424 phone number 0 0 users reported that they have successfully reached LBC Express by calling +1 (800) 338-5424 phone number Click down if you have unsuccessfully reached LBC Express by calling +1 (800) 338-5424 phone number 0 0 users reported that they have UNsuccessfully reached LBC Express by calling +1 (800) 338-5424 phone numberUnited States+1 (888) 652-2522+1 (888) 652-2522Click up if you have successfully reached LBC Express by calling +1 (888) 652-2522 phone number 0 0 users reported that they have successfully reached LBC Express by calling +1 (888) 652-2522 phone number Click down if you have unsuccessfully reached LBC Express by calling +1 (888) 652-2522 phone number 0 0 users reported that they have UNsuccessfully reached LBC Express by calling +1 (888) 652-2522 phone numberCanada+44 203 110 2522+44 203 110 2522Click up if you have successfully reached LBC Express by calling +44 203 110 2522 phone number 4 4 users reported that they have successfully reached LBC Express by calling +44 203 110 2522 phone number Click down if you have unsuccessfully reached LBC Express by calling +44 203 110 2522 phone number 11 11 users reported that they have UNsuccessfully reached LBC Express by calling +44 203 110 2522 phone numberUnited Kingdom+39 800 780 522+39 800 780 522Click up if you have successfully reached LBC Express by calling +39 800 780 522 phone number 0 0 users reported that they have successfully reached LBC Express by calling +39 800 780 522 phone number Click down if you have unsuccessfully reached LBC Express by calling +39 800 780 522 phone number 12 12 users reported that they have UNsuccessfully reached LBC Express by calling +39 800 780 522 phone numberItaly+34 931 770 555+34 931 770 555Click up if you have successfully reached LBC Express by calling +34 931 770 555 phone number 2 2 users reported that they have successfully reached LBC Express by calling +34 931 770 555 phone number Click down if you have unsuccessfully reached LBC Express by calling +34 931 770 555 phone number 4 4 users reported that they have UNsuccessfully reached LBC Express by calling +34 931 770 555 phone numberSpain, Barcelona+34 911 868 889+34 911 868 889Click up if you have successfully reached LBC Express by calling +34 911 868 889 phone number 2 2 users reported that they have successfully reached LBC Express by calling +34 911 868 889 phone number Click down if you have unsuccessfully reached LBC Express by calling +34 911 868 889 phone number 6 6 users reported that they have UNsuccessfully reached LBC Express by calling +34 911 868 889 phone numberSpain, Madrid+673 224 4367+673 224 4367Click up if you have successfully reached LBC Express by calling +673 224 4367 phone number 4 4 users reported that they have successfully reached LBC Express by calling +673 224 4367 phone number Click down if you have unsuccessfully reached LBC Express by calling +673 224 4367 phone number 6 6 users reported that they have UNsuccessfully reached LBC Express by calling +673 224 4367 phone numberBrunei+673 224 1219+673 224 1219Click up if you have successfully reached LBC Express by calling +673 224 1219 phone number 1 1 users reported that they have successfully reached LBC Express by calling +673 224 1219 phone number Click down if you have unsuccessfully reached LBC Express by calling +673 224 1219 phone number 4 4 users reported that they have UNsuccessfully reached LBC Express by calling +673 224 1219 phone numberBrunei+671 646 5221+671 646 5221Click up if you have successfully reached LBC Express by calling +671 646 5221 phone number 3 3 users reported that they have successfully reached LBC Express by calling +671 646 5221 phone number Click down if you have unsuccessfully reached LBC Express by calling +671 646 5221 phone number 3 3 users reported that they have UNsuccessfully reached LBC Express by calling +671 646 5221 phone numberGuam+671 646 5222+671 646 5222Click up if you have successfully reached LBC Express by calling +671 646 5222 phone number 0 0 users reported that they have successfully reached LBC Express by calling +671 646 5222 phone number Click down if you have unsuccessfully reached LBC Express by calling +671 646 5222 phone number 3 3 users reported that they have UNsuccessfully reached LBC Express by calling +671 646 5222 phone numberGuam+852 800 961 522+852 800 961 522Click up if you have successfully reached LBC Express by calling +852 800 961 522 phone number 1 1 users reported that they have successfully reached LBC Express by calling +852 800 961 522 phone number Click down if you have unsuccessfully reached LBC Express by calling +852 800 961 522 phone number 2 2 users reported that they have UNsuccessfully reached LBC Express by calling +852 800 961 522 phone numberHong Kong+965 22 461 522+965 22 461 522Click up if you have successfully reached LBC Express by calling +965 22 461 522 phone number 2 2 users reported that they have successfully reached LBC Express by calling +965 22 461 522 phone number Click down if you have unsuccessfully reached LBC Express by calling +965 22 461 522 phone number 6 6 users reported that they have UNsuccessfully reached LBC Express by calling +965 22 461 522 phone numberKuwait+965 99 616 522+965 99 616 522Click up if you have successfully reached LBC Express by calling +965 99 616 522 phone number 4 4 users reported that they have successfully reached LBC Express by calling +965 99 616 522 phone number Click down if you have unsuccessfully reached LBC Express by calling +965 99 616 522 phone number 5 5 users reported that they have UNsuccessfully reached LBC Express by calling +965 99 616 522 phone numberKuwait+1 (670) 234-9013+1 (670) 234-9013Click up if you have successfully reached LBC Express by calling +1 (670) 234-9013 phone number 0 0 users reported that they have successfully reached LBC Express by calling +1 (670) 234-9013 phone number Click down if you have unsuccessfully reached LBC Express by calling +1 (670) 234-9013 phone number 0 0 users reported that they have UNsuccessfully reached LBC Express by calling +1 (670) 234-9013 phone numberSaipan, Northern Mariana Islands+1 (670) 233-5605+1 (670) 233-5605Click up if you have successfully reached LBC Express by calling +1 (670) 233-5605 phone number 0 0 users reported that they have successfully reached LBC Express by calling +1 (670) 233-5605 phone number Click down if you have unsuccessfully reached LBC Express by calling +1 (670) 233-5605 phone number 0 0 users reported that they have UNsuccessfully reached LBC Express by calling +1 (670) 233-5605 phone numberSaipan, Northern Mariana Islands+966 547 212 962+966 547 212 962Click up if you have successfully reached LBC Express by calling +966 547 212 962 phone number 8 8 users reported that they have successfully reached LBC Express by calling +966 547 212 962 phone number Click down if you have unsuccessfully reached LBC Express by calling +966 547 212 962 phone number 6 6 users reported that they have UNsuccessfully reached LBC Express by calling +966 547 212 962 phone number14%Confidence scoreSaudi Arabia+65 800 101 2708+65 800 101 2708Click up if you have successfully reached LBC Express by calling +65 800 101 2708 phone number 0 0 users reported that they have successfully reached LBC Express by calling +65 800 101 2708 phone number Click down if you have unsuccessfully reached LBC Express by calling +65 800 101 2708 phone number 13 13 users reported that they have UNsuccessfully reached LBC Express by calling +65 800 101 2708 phone numberSingapore+886 801 127 383+886 801 127 383Click up if you have successfully reached LBC Express by calling +886 801 127 383 phone number 1 1 users reported that they have successfully reached LBC Express by calling +886 801 127 383 phone number Click down if you have unsuccessfully reached LBC Express by calling +886 801 127 383 phone number 4 4 users reported that they have UNsuccessfully reached LBC Express by calling +886 801 127 383 phone numberTaiwan+971 800 035 702 444+971 800 035 702 444Click up if you have successfully reached LBC Express by calling +971 800 035 702 444 phone number 14 14 users reported that they have successfully reached LBC Express by calling +971 800 035 702 444 phone number Click down if you have unsuccessfully reached LBC Express by calling +971 800 035 702 444 phone number 13 13 users reported that they have UNsuccessfully reached LBC Express by calling +971 800 035 702 444 phone number4%Confidence scoreUAE
-
LBC Express emailscustomercare@lbcexpress.com100%Confidence score: 100%Support
-
LBC Express addressSM City Cebu, Cebu, Philippines
-
LBC Express social media
Most discussed LBC Express complaints
My son called me a liarRecent comments about LBC Express company
Package delivery tagged as refused but not delivered nor attempted to deliverOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!