CB Airlines and Air Travel Cathay Pacific Airways Airline cancelled flight

Cathay Pacific Airways review: Airline cancelled flight

Max Leonard of US

Sep 27, 2023 7:07 pm EDT

Verified customer

Featured review

A flight booked through an agent - edreams - SYD to MAD in April 2022 was cancelled by the airline due to Covid restrictions in Hong Kong. We have repeatedly sought a refund from them, but each time they claim you have not given them the refund. Their latest email earlier this month says in part -

"With regard to your booking reference number [protected].

We are sorry to hear about your delayed refund, and we regret any inconvenience this issue may have caused.

Thank you for your enquiry about the status of your refund request in relation to booking [protected].

Your request was submitted to Cathay Pacific on 28/02/2022 and is currently still in progress.

Cathay Pacific is taking longer than average to issue your refund. We have contacted them on your behalf to ensure your request is completed as soon as possible.

Please accept our apologies for the delay and be assured that we are continuing to follow up on your refund request.

Once we have further information, we’ll email you to update you on your refund status."

Will you please explain why your airline has delayed so long in giving our refund.

Regards, Maxwell Leonard

Desired outcome: Immediate refund of the Sydney to Madrid fare

Cathay Pacific Airways - Don't trust Asial Miles, they are big hoax and scam! 85

Resolved

Cathay Pacific Airways - lost luggage 9

Cathay Pacific Airways - DELAYED BAGGAGE CLAIM 1

Cathay Pacific Airways - poor and rude customer service 4

Cathay Pacific Airways - Very misleading advertising and many disappointed and furious Cathay passengers 1

Resolved

Cathay Pacific Airways - Poor crew manager attitude! 3

Cathay Pacific Airways - customer service call center

Cathay Pacific Airways - Not refunding duplicate payment 1

Resolved

Cathay Pacific Airways - seat allocation

Cathay Pacific Airways - entertainment service

View all Cathay Pacific Airways reviews and complaints

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Cathay Pacific Airways contacts

Cathay Pacific Airways phone numbers

+1 (800) 233-2742
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