African Bank review: customer care 3

ChloePeters of ZA

Jan 08, 2020 2:38 am EST

Verified customer

I applied for a loan a consultant calls to say I should go to the nearest branch because I qualified for branch offers. First the consultant I spoke to at the branch made a nasty comment that I was fat according to my id. Then he had a problem with the way the consultant who captured my details it was incorrect then he had a problem with my employers name. I ignored all that till I received a sms stating I should submit documents I told the consultant I did that yesterday. I called the branch where I submitted my documents the consultant then said its out of her hands I should contact the people who is dealing with it. (still same company). I then called and the consultant says they did not receive it I should go back to the branch.. The whole point of doing it online cause I cant leave my job to go up and down I already did what was required. They then transferred me to another consultant which said I must remember im not the only one there is a high volume of applications. Not in a suttle manner I mean how many consultants is there I was told it was approved now the consultant tells me it was approved for the application and she does not know if it was received and she cannot transfer me to anyone cause there is no one according to this consultant. Please provide clarification as to where my documents are as this is an awful experience. Customer care not helpful its a disgrace to speak to a client in that manner.

I applied for a loan. Followed every step and procedure. They then sent me a message to say i should submit documents which i already did. I called into the branch. The consultants at the branch then said i should contact the people they contracted in or something. I called and they said they did not receive anything..the male consultant by the name of Mose Daniels who assisted me made nasty comments with the way i look according to my ID i got fat and asked what happened to that girl. Then he had a problem with my name stating that its spelled incorrect by the person who took my details, then he had a problem with my payslip and my employers name. I let that go but then this morning 2 consultant's i was in contact with gave me 2 different answers and mentioned im not the only one who applied. There are many applications but mine was received as of yet. I would like to know where my personal documents are and clarity because this disgusting behavior for staff who works in a customer care environment

African Bank - my refund 19

Resolved

African Bank - credit card 2

African Bank - stay far away from african bank 1

African Bank - personal loan 2

African Bank - loan

African Bank - harassment

African Bank - wrong debit order date

African Bank - Instant Payment not reflecting

African Bank - Banking

Resolved

African Bank - I want answers as to what exactly happened to my application

View all African Bank reviews and complaints

Previous review Next review

3 comments

Add a comment

Mignon van Staden

Pretoria, ZA

2 comments

Mignon van Staden of Pretoria, ZA

Jul 13, 2021 9:51 am EDT

I need an account number of a client to be able to transfer money to you to pay up the 3 loans she has with you

Helpful? 0 0

Mignon van Staden

Pretoria, ZA

2 comments

Mignon van Staden of Pretoria, ZA

Jul 13, 2021 9:49 am EDT

I need to transfer money to one of your customers, but I have no account number, where do I find it?

Helpful? 0 0

Mthombeni Jo-anne Zinhle

, US

1 comments

Mthombeni Jo-anne Zinhle of US

May 10, 2021 6:33 am EDT

I recently had an emergency withdrawal and asked if the consultant can close the account but none of that was done. I received an incorrect amount. I tried to call the head but no answer. You guys don't have good customer service

Helpful? 0 0

African Bank Contacts

African Bank phone numbers

+27 112 569 000
+27 112 569 000

Click up if you have successfully reached African Bank by calling +27 112 569 000 phone number 9 9 users reported that they have successfully reached African Bank by calling +27 112 569 000 phone number Click down if you have unsuccessfully reached African Bank by calling +27 112 569 000 phone number 16 16 users reported that they have UNsuccessfully reached African Bank by calling +27 112 569 000 phone number

Head Office

+27 861 111 011
+27 861 111 011

Click up if you have successfully reached African Bank by calling +27 861 111 011 phone number 14 14 users reported that they have successfully reached African Bank by calling +27 861 111 011 phone number Click down if you have unsuccessfully reached African Bank by calling +27 861 111 011 phone number 6 6 users reported that they have UNsuccessfully reached African Bank by calling +27 861 111 011 phone number

40%
Confidence score

Customer Service

+27 112 569 323
+27 112 569 323

Click up if you have successfully reached African Bank by calling +27 112 569 323 phone number 6 6 users reported that they have successfully reached African Bank by calling +27 112 569 323 phone number Click down if you have unsuccessfully reached African Bank by calling +27 112 569 323 phone number 2 2 users reported that they have UNsuccessfully reached African Bank by calling +27 112 569 323 phone number

50%
Confidence score

Debt Counselling

+27 112 569 073
+27 112 569 073

Click up if you have successfully reached African Bank by calling +27 112 569 073 phone number 2 2 users reported that they have successfully reached African Bank by calling +27 112 569 073 phone number Click down if you have unsuccessfully reached African Bank by calling +27 112 569 073 phone number 6 6 users reported that they have UNsuccessfully reached African Bank by calling +27 112 569 073 phone number

Consumer Advocate's Office

+27 800 633 633
+27 800 633 633

Click up if you have successfully reached African Bank by calling +27 800 633 633 phone number 0 0 users reported that they have successfully reached African Bank by calling +27 800 633 633 phone number Click down if you have unsuccessfully reached African Bank by calling +27 800 633 633 phone number 5 5 users reported that they have UNsuccessfully reached African Bank by calling +27 800 633 633 phone number

Ethics And Fraud Hotline

+27 860 000 975
+27 860 000 975

Click up if you have successfully reached African Bank by calling +27 860 000 975 phone number 2 2 users reported that they have successfully reached African Bank by calling +27 860 000 975 phone number Click down if you have unsuccessfully reached African Bank by calling +27 860 000 975 phone number 0 0 users reported that they have UNsuccessfully reached African Bank by calling +27 860 000 975 phone number

100%
Confidence score

Funeral Policy Queries

+27 861 888 786
+27 861 888 786

Click up if you have successfully reached African Bank by calling +27 861 888 786 phone number 1 1 users reported that they have successfully reached African Bank by calling +27 861 888 786 phone number Click down if you have unsuccessfully reached African Bank by calling +27 861 888 786 phone number 0 0 users reported that they have UNsuccessfully reached African Bank by calling +27 861 888 786 phone number

100%
Confidence score

Credit Life Queries And Claims

+27 112 074 500
+27 112 074 500

Click up if you have successfully reached African Bank by calling +27 112 074 500 phone number 5 5 users reported that they have successfully reached African Bank by calling +27 112 074 500 phone number Click down if you have unsuccessfully reached African Bank by calling +27 112 074 500 phone number 3 3 users reported that they have UNsuccessfully reached African Bank by calling +27 112 074 500 phone number

25%
Confidence score

Collections

+27 860 333 004
+27 860 333 004

Click up if you have successfully reached African Bank by calling +27 860 333 004 phone number 0 0 users reported that they have successfully reached African Bank by calling +27 860 333 004 phone number Click down if you have unsuccessfully reached African Bank by calling +27 860 333 004 phone number 2 2 users reported that they have UNsuccessfully reached African Bank by calling +27 860 333 004 phone number

Applications Call Centre

+27 861 000 555
+27 861 000 555

Click up if you have successfully reached African Bank by calling +27 861 000 555 phone number 0 0 users reported that they have successfully reached African Bank by calling +27 861 000 555 phone number Click down if you have unsuccessfully reached African Bank by calling +27 861 000 555 phone number 2 2 users reported that they have UNsuccessfully reached African Bank by calling +27 861 000 555 phone number

Card Call Centre / Stop Card

+27 861 000 444
+27 861 000 444

Click up if you have successfully reached African Bank by calling +27 861 000 444 phone number 2 2 users reported that they have successfully reached African Bank by calling +27 861 000 444 phone number Click down if you have unsuccessfully reached African Bank by calling +27 861 000 444 phone number 3 3 users reported that they have UNsuccessfully reached African Bank by calling +27 861 000 444 phone number

Card Call Centre / Activation Line

More phone numbers

African Bank emails

insuranceclaims@africanbank.co.za

100%
Confidence score: 100%

Support

African Bank address

59 16th Rd, Halfway House Estates, Midrand, 1685, South Africa

African Bank social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jun 05, 2024