Firestone Complete Auto Care
reviews and complaints

I strongly suggest that anybody who wants to improve their credit score NOT get a CFNA credit card. I know they are the credit company who provides cards for Firestone and Plaza Tire Service. I would guess there are other companies as well. Before applying for a card please make sure you ask if it is CFNA.

The problem is this -- they do not report credit limits to the bureaus. They report your current balance to all three bureaus, but report no limit. An essential part of raising your credit score is having a favorable debt to credit ratio. This ranges anywhere from 20%-35% depending on who you ask. If you have a $1 balance on a CFNA card, your debt to credit ratio on that account is infinitely negative because you're debt is $1 and your credit limit is unreported (which is considered ZERO by the bureaus).

I sent a few letters to their customer service department, and their responses were abysmal. I paid off the card just now, and will be canceling it as soon as the payment goes through. I see no reason in keeping a card that I can't use. My credit limit is $1200 and my balance is $159 but since they don't report a limit my overall debt to credit ratio is 75%. My only other credit card has a $200 limit so it's showing my overall debt as $159 and my overall available credit as $200. It should be $159 versus $1400 which would be about 11%. CFNA refuses to do anything about it since they are "not required by law to report credit limits". So much for customer service. I'm glad I paid it off before they got any of my money.

I'm going to try to spread the word as best I can that this is a horrible practice and extremely bad customer service. I opened this account hoping to increase my credit score, and it has dropped it by over 20 pounds will all three bureaus. I've spent a couple years trying to raise my scores and this just set me back a good six months. The inquiry alone will haunt me for two years.

I went into the Mall of Georgia location when I noticed 2 of my tires were falling appart from the inside. This was very dangerous and that location was the closest tires shop. They did not have the size tires I needed in stock and I needed tires before I could drive anywhere. They located some tires they could get the next day but told me they were "junk" but for double the price I could get some others they could also get the next day. I wasn't excited to get "bad tires" so I called my brother in law who is a Master Tech for a large auto company, he found me 4 very good tires. I called Firestone to ask if they would put on the tires if I brought them in, they said yes. I was late and still could not get them on same day. I left the truck overnight and they were to put the tires on first thing in the am. I recieved a call in the am stating the "district office called them and told them it was against company policy to put my tires on because I did not purchase them there". THIS was a blatant LIE, because I called 3 other locations in my areas and all were MORE than willing to put them on for me. I feel this manger was a bully and he wanted to send me driving off on extremly dangerous tires to "show me" that I should have bought the tires he was PUSHING on me. And we all must ask ourselves, why would this company sell anything that it's managers deem "JUNK". This is our safety riding on these tires and they OPENLY experess they sell junk? DO NOT GO TO THIS LOCATION< if you are in this area I would suggest the Snellville location when I called there the manager was kind, gracious and trully wanted to help.

Firestone is a complete ripoff. My 83 year old mom went there for a tuneup and came out with a 2400.00 bill on a credit card she didn't know sh was getting. She thought it was a loan, they told her she could make small monthly payments. They didn't tell her it was at 23% interest. Her car only has 71, 000 miles on it, they replaced the struts, shocks, brakes and a lot more. Attonery General investigators have contacted us regarding our complaint. We hope they stop them from ripping people off.

On November 5, 2006 in “Good Faith” I purchased Fuzion HRI $64.99, 40, 000 miles limited warranty tires for my 2002 Chrysler Sebring LX from Firestone Complete Auto Care @ 4920 Washington Avenue in Racine, WI. Last Saturday October 24 my brother-in-law noticed that the tread on the front tires had worn down evenly a great deal and the back tires were also on that same route. I took my car to Firestone on October 25 to discuss the problem I was having. I’m not sure of the young associate’s name but I believe it was Joel. He was so rude, telling me it could possibly be a tire rod causing this. He scheduled an appointment for me on Wednesday, October 28, but I had to reschedule to Saturday, October 31.

My uncle and I took my car in and Doug Gardner was the technician on duty. I explained to him what my concern was and what my warranty stated. He took my car in and checked the alignment told me my alignment was off. My uncle told him this would not have made the car tires wear evenly if this was the problem. Mr. Gardner came back and told me he had “4” Fuzion tires in inventory the same as mine and he could put these on my car. I told him fine. He came back and told me they did not have the tires. (If you have them in inventory, but can’t find them –I would think someone’s stealing from the company). So he told me they could put Champion HR BL $97.99 tires on my car in place of the Fuzions. I stated ok. He brings me a bill totaling $172.98 (which in the beginning I paid 190.69 for the Fuzions) was was the warranty setting in? I explained to him I was not paying that amount I have a warranty. My warranty stated I pay for taxes, stems and disposal fees. Then he stated I would pay the $83.98. After looking @ my bill instead of prorating the tire repair and replacement he charged me full price, parts and labor. I’m seeing that Firestone does not live up to their commitments/warranties. I do a weekly clean of my wheel covers and tires I noticed that all “4” of my center caps were “CRACKED”. This was not like that before I took my car in. Someone cracked my caps and I’m expecting Firestone to replace them. Maybe they were upset because of the difference in price I paid for the tires. But this is not my fault. I’m expecting for Firestone to address this problem and correct it. I’m waiting to hear from you by November 30, 2009. My back tires are almost in the same situation and I really don’t want to deal w/the Racine store again, but I’m expecting this rectified.

I am writing with a complaint about charges for auto repair at FireStone Complete Auto Care. My car was diagnosed with needing a fuel pump assembly and a fuel filter. I was initially quoted: $513 for parts and labor for Fuel Pump I was then told by Charlene a service ad-visor that it was required they (FireStone) also replace the fuel filter which was $187.71 Parts and labor for Fuel Filter alone. When I asked why so much for the fuel filter Charlene informed me I had to pay for the part which was $61.71 and $120.29 for the labor which accounted for the high charge of the $187.71. She also told me because they had to remove the gas tank to replace the fuel filter. I then told her well if you are replacing the Fuel Pump the filter is sitting on top and you already have the part out so why the excess charge on the labor. She thought about it for a minute and recanted saying she would only charge me part of the labor for the filter since the fuel pump was being replaced. Labor for that was dropped from the $120.00 to $33.00 after a brought this to her attention. This discussion took place close to closing on yesterday 9/23/05 on and off between 4:08 and 5:47 pm. I thought the prices were a bit high so called a few places including the Dodge part to confirm prices and prices just were not adding up to what it would cost to replace the fuel pump and fuel filter. I called her today 10:30 am or so 9/24/09 to see if FireStone had began work on my car she informed me the fuel pump was in place. Intending to cancel and have my car moved else where but the work but she informed me the work was already done. I asked for to see my old parts and also asked for a detailed bill to justify parts and labor for fuel pump and filter. The engine size was incorrect and the mileage was at least a 100K miles off. I requested the boxes the new parts had come out of that went onto the car. The parts were purchased from Car Quest and I called a local Tacoma CarQuest to find out what real price for the Fuel Pump Assembly and Fuel Filter cost. I was informed by car the CarQuest staff located on 72nd in Tacoma [protected] the price for: Electric Fuel Pump Assembly $187.00 part number E7113M Fuel Pump $23.99 part number R86523 Compared to FireStone charged me $370.78 for the Electric Fuel Pump Assembly and $61.71 for the Fuel Filter. The staff at CarQuest informed me that sometimes a auto repair shop charges a 25% mark up but he was shocked when I told him the price FireStone invoiced and charged me for the product purchased/ordered from CarQuest. He also said it appeared that FireStone charged me 50% to 100% markup and suggested I bring the concern for the overcharged product to the FireStone's Officials.

A few weeks ago I had all of my tires replaced by Firestone in Lake Zurich, IL. Well, the other day I had to drive to Bloomington, IN to help someone move into their new apartment. The trip was fine--until about 11 miles outside of Bloomington, when my car began swerving (and this was a 60mph road, mind you). I managed to make it over to the right side of the road. Upon inspecting the tire, I noticed a lug nut on the ground. It was one of the lug nuts that holds the tire in place. There was only one in there...all the rest had gone missing. With the help of a police officer, I managed to get my car towed to the Bloomington Firestone. There, they inspected the car and told me that the Lake Zurich Firestone had put on the back left tire very poorly, with lug nuts that weren't tightened all the way. Some expensive Audi part in the wheel had been damaged, and the soonest they could get the part in was Thursday. This was Saturday, and I had to return home (5 hours away) on Sunday. They told me that Firestone would cover the expenses. Well, I have dealt with them for three days now and they had made no progress in talking to claims about covering the expenses or getting my car back to me in Chicago. Finally, this morning, I got called by a man at Bloomington Firestone who suggested that it was impossible that the Firestone in Lake Zurich had made a mistake, and that someone must have unsuccessfully attempted to steal the tire in those few weeks I had it. He said claims would call me later today to handle this issue. They didn't call. Based on the guy's response that Firestone couldn't have made a mistake, I think I have an uphill battle ahead of me to get all of the repairs, towing, and transportation refunded.

Bridgestone/Firestone Eric Daniels
Retail and Commercial Operations P.O. Box 940506
Consumer Affairs Department Plano, TX 75094
P.O. Box 7988 [protected]@hotmail.com
Chicago, Illinois [protected]

Good day All, on Wednesday May 27, 2009 about 06:15am heading south on Beltline Road to my job my car shut down on me as I stepped on the gas to go through the intersection. I tried to restart my vehicle it would not restart causing a fellow co-worker to help me get my vehicle off the road and on my way to work. I called John Smith my mobile automobile mechanic to take a look at my vehicle, after two days he found the problem. Okay we are going to refer back to July 22, 2008 when I took my vehicle to your store located at Store# 010156 Customer Old Denton Rd Carrollton, TX 75006 Invoice: 080369 I wrote you about 11 months ago how your technician(s) representatives butchered my wire harness to my car. After John put in the ECU and fixed the improper wire jumper by your technician(s) on the top side of the engine, here it is 11 months later he finds that your technician(s) butchered the lower half of my harness and not securing the harness at all causing it to wrap around my transaxle which then snapped harness for the crank shaft positioning sensor, and the sensor itself, in the same process it snapped the oil sending unit harness also after he done the initial troubleshooting of replacing the cam shaft positioning sensor first.

My personal concern for Store# 010146 is that on Sunday September 28, 2008 my fiancée car would not start while at the store, she called me and told me what was happening at the time. I then went over to see my assessment was that the battery was gone. Since I was caught between a rock and a hard place because my mechanic was not available at the time I told her that we would have to take it to your Firestone store which was the closet and open. I did not want to take her car there because previous experience, but she needed her car for work Monday, and the store representative that contacted me about the first incident told me he did not want to lose my business, and got away cheap with only a $150.00 refund credit to my credit card. So we took her vehicle there and I told your representatives the nature of the problem and it need an oil change, and left the vehicle with them. They called about two hours later telling me that yes the battery is bad and recommend that you replace the alternator and the belts that they were bad also. I asked for an estimate, after I was told the estimate, I then told them to replace the belts, battery, and change the oil please. When we picked up her car along with the invoice they gave some kind of graph print of the alternator charge, I got the car home, I started the car and removed the positive side of the battery and the car remained running which told me I had no alternator problem, and still do not have one. Customer Invoice: [protected] Toyota Camry SE (Blue) 4-2164 2.2L DOHC

Next adventure with Store# 010146 on Sunday April 26, 2009 my fiancée vehicle needed her inspection sticker for here vehicle, after calling around your store was the closet and open to do state inspection. We both looked at each other as to say oh no not again, but she told me that she did not want to get a ticket for her sticker being out. She took it over there, after a while she called sounding upset that they told her about the cost for the work to be done on her vehicle to pass inspection. What she was more upset about was the cost per lamp bulb being $19.99 each in which they replaced two of them, what even more upsetting to here now, one of the two has blown out already. She felt/feel that if she did not need that inspection at the time she would/could have brought the lamps herself and replaced them and I agree. Customer Invoice: 086113

Now my question to you and anyone else who may be reading this, is this the best you can do for your customers that spend their hard earned money at your store(s). I’m just hoping that it's just store# 010146, and if it is maybe you have some technician(s), manager(s) with bad altitudes that should be looked into, along with The Better Business Beau, Consumer Affairs, or one of the local News Station(s) that reports this kind of fraud. With the way the economy is now, we as Americans can not afford to sell out on each other for a quick buck, we already sold this country, took a good look around, we make nothing any more, and pretty much have nothing but ourselves.

I have attached pictures to your website along with physical documenation and pictures of the damage that was caused by your technician(s) and manager(s) negligents to my vehicle, in for a full refund of parts and labor done recently on my vehicle please.

Camshaft Sensor: $61.69
Crank Position Sensor: $70.19
Crank Position Sensor Harness/Connector: $16.23
Labor: $405.00

TOTAL: $553.11

Regards,

Eric Daniels

P.S. your site would not allow my photos to be loaded, so as a precaution for myself in case I encountered this situation all documentation was physically sent to the address above.

i had a bad experience to happen to me at this store that was degrading and humiliating.I talked to people in management and was told to go to store in next closest town.I went to store to have inspection done and signal light repaired.I am handicap and black and my husband is white.My husband went in ans asked if they could do inspection withn me inside the car and we were told they could not.We told them we would have to come back because i didnt bring my wheelchair.Employee seem annoyed by this.I came back a week later with wheelchair and told they couldnot do my car because i ordered some tires and didnt pay for them.I asked to see an order with my name on it and asst. mngr got angry told us to get out of his store or he would call the police! He was very very loud and upset.Was this disabilty discrimination or racial?

I went to the following Firestone location: Firestone Complete Auto Care 17912 Ventura Blvd Encino, CA [protected] I spent $170 on changing my front brakes, and was supposed to get "organic" brake pads, which are the best kind. I went back 3 times because the brakes kept making a noise when I braked. After the 3rd time I went there, they fixed it and the noise went away. 8 months later, the brake pads started to make a grinding noise . I went to Brake Masters (to get a second opinion), and they told me the anti-shem part of the pads fell off (I have this in writing from Brake Masters) and were grinding on the brake pad. They instructed me to go back to the original person who put on the pads (Firestone), and have them replace it, as it should be under warranty. I went back to Firestone, and the first customer service rep (Amir) told me they would replace my pads at no cost, and would put on the "organic" pads instead, since I had a more inferior type of brake pad. At the time, I did not realize that 8 months ago I had paid for "organic" pads (this is written on my receipt from Firestone which I have), but that they had put on a cheaper form of the brake pads on my car, even though they charged me for a more expensive brake pad. So the gentleman asked me to leave my car there, that they would change the pad at no cost to me. I came back 5 hours later, only to be told by the service manager “Kevin” that there was nothing wrong with my brakes, and that only the anti-shem had fallen off and that this was not a big deal. He told me he would replace my brakes if I had any problems in the future, but he refused to give this to me in writing. So I basically left my car there for 5 hours, and they did nothing to my car. On the paperwork they gave me, they stated that they “put back the anti-shem”, but the service manger Kevin told me they took it off – so the paperwork they gave me conflicted with the information that they verbally told me. A week later as I reviewed my original receipt from October 2005, I realized that I paid for organic pads, and they did not put those pads on, but instead they put on a cheaper form of the pads. I feel cheated because they lied to me and that I feel like they are dishonest mechanics at this location. That day he was even trying to convince me that I needed 2 new back tires, when I had actually bought brand new ones a couple months ago. They are dishonest and try to make commission by recommending consumers to buy parts that they do not need.

I changed my four tires for my 2001 Honda Accord EX 4 cyllinder car from Firestone Tire Center at
3161 EL CAMINO REAL, Santa Clara, CA. [protected]. Tire specification for 2001 honda accord
ex is 195 65 R 15. I purchased four potenza G009 tires with that specification. On 2nd february when I
was inspecing tires I found out one of rear tire a wrong tire has been put with 195 60 R 15. If this is the kind
of service and reliabilty is expected from a firestone tire center, it's really a problem. There could have been accidents
with wrong tire specification. How can they put a wrong tire when having a wrong tire increases probablity of
having accidents?

I explicitly asked Firestone to check the oil leakage from the engine. They gave me $21 written estimate for oil leakage check on Saturday and called later asking me to wait until Sunday. OK. They called me Sunday morning telling me that a dye oil leakage check would cost $70! I said WHAT? So, they gain your business giving you a misleading estimate and later want to charge you much more for the same job! What a scheme! DO NOT ACCEPT! I told them to stop all and went to pick the car up. The car was on the lifter with all 4 wheels off! Why remove the rear wheels if the leak is from the engine on the front? They said that is their procedure. I told them I would not pay for a service/procedure I did not order. So, they did not search/find the leakage and performed an inspection on my expense to find other ways to make money. The guy on the front desk gave me a hard time and I had to go through a distress before he agreed not to charge the $21! My Sunday felt apart. So, my advice is not to pay these guys if they did not perform the job you wanted. Make sure to be as specific as possible about the job you want done and the problem you want fixed. Make sure they write your demand in the written estimate. If you do not take these preventive measures, they will do whatever they like to make money, will charge you and you will end up paying for their false estimate. I will never go back to Firestone or buy Firestone products. Good lucky.

I brought my car in to get the brakes fixed 6 months ago. Brakes continue to squeal despite 3 attempts to fix it over 5 months. After 3 attempts it keeps getting worse. My car now makes a constant high pitch squeal out of the front right only when not using the brakes, just so when I brake a different louder squeal comes out. I got my money back, but now im stuck with a car in worse condition than what i brought it in for. NEVER LET ANYONE AT THE FIRESTONE ON HIGHWAY 50 (EAST COLONIAL) BY THE FASHION SQAURE MALL TOUCH YOUR CAR. THE MANAGER OF THAT STORE SAID HE HEARS NOTHING IN MY CAR, BUT ANYONE THAT RIDES IN IT SEEMS TO NOTICE AND REMIND ME OF IT.