Dollar General review: Gift card

Purchased what I thought was a gift card turned out to be a reloadable gift card which is fine, however the funds I purchased did not load to card. Called NetSpend the card company and they told me to call the store. Called the Dollar General in DeKalb, IL, the employee was very friendly and told me she would pass message on to the store manager. Stopped in the store the next day and the employee there said the manager was not there so she called her. The store manager, who never gave me her name, told me it was not Dollar Generals problem after the purchase is made. Tried to go on Dollar General's website and did a chat they wanted me to talk to an online lawyer for $65. My gift card purchase was $50, so they want me to pay $65 to get my $50 back? That is crazy! Now I can't get anyone at the chat to answer me. I have been dealing with this since April 1st.