Cell C review: Cell C number [protected]

Query about outstanding service fee for account cell no. [protected]

I have sent an email to customer service about this but have not received any feedback from them except an automated response that this query will be attended to between 2 to 5 working days.

In April 2021 I requested telephonically that my cell phone account be changed to prepaid as my contract had expired.

The Cell C agent who answered the phone agreed and requested that I pay R238,40 as per required notification period.

My number was converted to prepaid and the amount of R238,40 was debited from my FNB banking account.

On 30 June 2021 a further R259,49 was debited from my FNB account which was requested by Cell C.

Now suddenly in 2023, two years later a request for R259.49 was sent via sms from cell C and now it has escalated to R289.49 by NuDebt collectors who added R30.

Proof of payment from my FNB account 2021:

Kindly check your records for the following payments and whether Cell C did receive it.

Magtape Debit Cell C [protected] R238.40 20 May 2021

Magtape Debit Cell C [protected] R259.49 21 June 2021

Please provide me with invoice statements for the period 1April 2021 to 30 June 2021 so that I can verify whether their is an outstanding service fee so that this matter can be resolved.

Thank you for your assistance.

Elaine Swartz