CB Banks Bank of America Services while out of the country

Bank of America review: Services while out of the country

John Whitaker of US

Feb 10, 2024 1:18 pm EST

Verified customer

Featured review

I am currently in the middle of the Caribbean. I thought I had money on a card that I did not. I needed to transfer money through ZELLE from BofA to my other card so I could pay for the services I received.

I received an e-mail telling me that the payment did NOT go through. That was on DAY 1 of an 8-day cruise. I had a friend pay for me (extremely embarrassing) but it is very uncomfortable to be without funds when I had more than $1000 that was inaccessible to me for whatever reason.

I spent more than 5 hours over the next 3 days trying to get ahold of someone at BofA to resolve the problem.

Today, I didn't have the information given in the correct order in the correct amount of time to be answered and the only response was "You need to go into a banking center and show two forms of ID" Now, that is totally ridiculous as I won't be back in the US to go to a BANK OF AMERICA and now because of that I have to ask to borrow money from others and can't do things that I wanted to do.

I've been a member since 1966 (actually 1964 but the account was in my parent's name before then) and I've never been so poorly treated by the Bank of America team that don't CARE at all for someone under the pressure of being in a foreign country without any funds or access to them.

I am taking the little money I have and going somewhere else because I will be traveling and need to be able to have a company that has "work arounds" so I can access my money, know what I need to know to tell your staff what needs to be said (I feel really bad about older people that don't have access or the knowledge of computers etc., that they should NEVER bank with Bank of America as you have no compassion for those with disabilities and those who are not saavy as the computer world.

Claimed loss: A total vacation because of protocols that do NOT match the needs of the customer

Desired outcome: Help US Customers outside US For escalation. "Go into a Branch" is not possible.

Confidential Information Hidden: This section contains confidential information visible to verified Bank of America representatives only. If you are affiliated with Bank of America, please claim your business to access these details.

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