CB Banks Bank of America Claim id# <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>

Bank of America review: Claim id# [protected]

Randall MacDougall of US

Nov 22, 2023 1:26 pm EST

Verified customer

Featured review

On November 17 at 14:07, I attempted to deposit 68 $100 bills into an ATM (ICAD4141) located at the Irvine Industrial Complex; the funds were to be deposited to my account ending in 2658 using my ATM card ending in 9587. The ATM had a distinct sign acknowleding that the machine could accept up to 75 currency bills. The machine took several minutes to digest the cash input then prompted me to manually input on the keypad the deposited amount, $6800. The transaction completed soon thereafter and I received the attached receipt for a deposit total of $300! I immediately went into the branch and was warmly greeted in the lobby but then promptly referred to the branch manager who promptly acknowledged no empathy or guilt and suggested I call the phone number on the receipt [protected]), which promptly put me on hold and suggested I register for a call back. I did as instructed and receceived my Claim ID #. I had my American Express bill EFT landing at my account on 11/18 for which the $6800 deposited would easily cover along with maintaing my minimum $1500 balance to avoid finance charges. I asked branch personnel what options I had to make sure that debit would be paid given the ATM error; I was offered no concilliatory suggestions. I'm shocked to not have received by now something more than seeing 'Researching Claim' in my claim's listing in my message center. The missing funds have put my account into an undesirable liquidity crunch right when I needed the moneys to be available for the holidays and year end giving! I would guess that ATM's reconciliation happened Friday night or Monday at the latest? Why haven't I been contacted or had my error resolved?

Claimed loss: $6500 + interest + invaluable time and personal anguish

Desired outcome: $6500 + CD interest of 5% annualized deposited to my checking account ending in 2658.

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